AWA 21-03

Warranty Policies and Procedures Bulletin
Audi Warranty
Number: AWA-21-03
Subject: Electromechanical Steering Unit Ext Warranty
Date: June 1, 2021
Dealers: U.S., Puerto Rico
This document modifies the
Audi Warranty Policies and
Procedures Manual.
Effective Reception Date: June 1, 2021
The following Electromechanical Steering Unit limited warranty extension is applicable for certain Audi vehicles.
Affected vehicles may include:
• Certain 2012-2015 Model Year Audi B8 (A4, Q5 & SQ5) and C7 (A6) Vehicles
Note: This extension only applies to specific vehicles identified with Warranty Key U45.
To determine if a vehicle is eligible for this extension, check in the VIN in ElsaPro >> Vehicle Data. If the
limited warranty extension is applicable to the vehicle, the “Warranty Key” section of the “Vehicle Data”
screen in ElsaPro will be populated with Warranty Key U45.
Electromechanical Steering Unit Limited Warranty Extension
For applicable vehicles, the New Vehicle Limited Warranty will be extended to cover repair or replacement (by an
authorized Audi dealer) of a malfunctioning Electromechanical Steering Unit during a period of 10 years or 125,000
miles, whichever occurs first, from the vehicle’s original in-service date.
The vehicle’s original in-service date is defined as the date the vehicle was delivered to either the original purchaser or
the original lessee; or if the vehicle was first placed in service as a “demonstrator” or “company” car, on the date such
vehicle was first placed in service.
What is Covered?
The limited warranty extension will be subject to the terms and conditions of the original applicable New Vehicle
Limited Warranty (other than the extended time/mileage period) and will include the Electromechanical Steering Unit
and any parts and labor necessary to perform the repair. It will apply to all vehicles irrespective of whether the vehicle
has been repaired on or before the effective date.
Damage resulting from outside influences, such as but not limited to, abuse, alteration or modification, a collision or
crash, vandalism and/or other impact is excluded and not covered under the extended warranty. Repair or replacement
under this extended warranty must be performed by an authorized Audi dealer.
Transferability
The warranty, as extended, is fully transferable to subsequent owners.
©2021 Audi of America
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise; nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Warranty Policies and Procedures Bulletin
Vehicle Eligibility
To determine if a vehicle is eligible for this extension, check in the VIN in ElsaPro >> Vehicle Data. If the limited
warranty extension is applicable to the vehicle, the “Warranty Key” section of the “Vehicle Data” screen in ElsaPro will
be populated with Warranty Key U45.
Vehicles with the totaled status are excluded from coverage under this Limited warranty extension.
Claim Processing
For the Electromechanical Steering Unit Limited warranty extension:
Claim Type: 110
Service Number: 4835
Warranty Key: U45
Questions or Concerns
Contact Audi Warranty at 866.677.2834 or [email protected] with questions or concerns related to this limited
warranty extension.
©2021 Audi of America
Page 2 of 2
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise; nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the publisher.