Customer Support

From: Kathy Wachs (TMS) [email protected]
Subject: Customer Support Program 21LE01 - Certain 2011 - 2013 Model Year CT 200h - Coverage for Brake Booster and Brake
Booster Pump Assemblies (Dealer)
Date: May 20, 2021 at 10:43 AM
To:
In our continuing efforts to ensure the best in customer satisfaction, Lexus is announcing a
Customer Support Program to provide coverage for Brake Booster and Brake Booster Pump
Assemblies on certain
2011-2013 Model Year CT200h Vehicles.
Background
Although the Brake Booster and Brake Booster Pump Assemblies are covered by Lexus’
New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first), we at
Lexus care about the customers’ ownership experience. Lexus is providing coverage for
repairs related to certain internal malfunctions of the Brake Booster and Brake Booster
Pump Assemblies in some of the subject vehicles.
The following information is provided to inform you and your staff of the program
notification schedule and your degree of involvement.
Customer Support Program Details
This Customer Support Program provides coverage as it applies to Brake Booster and
Brake Booster Pump Assemblies on certain 2011-2013 Model Year CT200h Vehicles. The
specific condition
covered by this program is related to certain internal malfunctions of the Brake Booster
Assembly. One or more of the following specific Diagnostic Trouble Codes (DTCs) C1391,
C1252, C1256 or
C1253 will be stored in the vehicles memory to be used as verification. If the condition is
verified, the vehicle will be repaired with new Brake Booster and Brake Booster Pump
Assemblies under the
terms of this Customer Support Program.
• The Primary Coverage will be offered until November 30, 2022, regardless of
mileage.
• After the Primary Coverage, the Secondary Coverage is applicable for 10 years or
150,000 miles from the date of first use, whichever comes first.
This coverage is for work performed at an authorized Lexus dealer only. It is subject to the same terms and conditions set
forth in the New Vehicle Limited Warranty Section of the Owner’s Warranty Information booklet. For example, damage
from abuse, an accident, theft and/or vandalism is not covered.
Covered Vehicles
There are approximately 49,500 vehicles covered by this Customer Support Program.
Approximately 108 vehicles involved in this Customer Support Program were distributed to
Puerto Rico.
Owner Letter Mailing Date
Owner Letter Mailing Date
Lexus will begin to notify owners in late May 2021 and notifications will be mailed over
several months. A sample of the owner notification letter has been included for your
reference.
Please reference the attached document for additional details.
Kathy Wachs
Parts & Service Program Consultant
Lexus Customer Service
[email protected]
O: 469-292-4587
6565 Headquarters Drive
Plano, TX 75024
E3-2A
21LE01 CT200…21.pdf