TT 91 20 02_3

Technical Tip
91-20-02TT - Car-Net® Technical Support
Transaction No:
2059154/3
Release date:
6/18/2021
Condition
ATTENTION:
THIS IS A TECH TIP, NOT A TECHNICAL BULLETIN.
TECH TIPS ARE NOT ASSOCIATED WITH WARRANTY CLAIMING.
Applicable Vehicles
Model(s)
Year
Eng. Code
Trans. Code
VIN Range From
VIN Range To
Tiguan LWB,
Cross Sport,
Atlas, Jetta, Golf,
GTI, Arteon, ID.4,
Taos
2020-2022
All
All
All
All
Revision Table
Instance Number
Published Date
Version Number
Reason For Update
2059154/3
6/18/21
91-20-02TT
Updated to include
additional models and model
year applicability.
2059154/1
4/1/20
91-20-02TT
Original publication.
Technical Background
Support for next generation Car-Net® introduced in 2020 models.
Service
Technical support for Car-Net® will now be handled by the VW Technicians Helpline. Phone number 800-678-2389.
Non-Technical concerns will be addressed by the Bosch Call Center and includes the following:
 Enrollment Support
 Verification of enrollment
 Verification of enrollment
 Verification of service package & upgrades
 Reinstatements (sale unwind)
 Cancellations
 Service Execution
 Explanation of Car-Net® services
 Commands to vehicle
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Technical Tip
91-20-02TT - Car-Net® Technical Support
Transaction No:
2059154/3
Release date:
6/18/2021
 Use of CWP
 Use of Mobile App
 Account Management
 Password reset
 Contact information updates
 User role addition and changes
 Communication preferences
 Billing inquiries
 Other inquiries, complaints and issues
Contact the Bosch Call Center at 833-982-2048
Additional Information
© 2021 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on
the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make
changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
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