ATI&06152021901
Service Bulletin Details
Public Details for: ATI&06152021901
Dealer message - american honda motor co., inc. (ahm) is searching for certain 2019-2020 passports, pilots & ridgelines with a customer complaint of a blower motor noise. The noise can be described as a high pitch or a whistle noise. To bet
Models from 2020
2020 HONDA PASSPORT |
2020 HONDA PILOT |
2020 HONDA RIDGELINE |
Models from 2019
2019 HONDA PASSPORT |
2019 HONDA PILOT |
2019 HONDA RIDGELINE |
INTERACTIVE NETWORK Next Unread Message View Message Sent on 06 From Technical Information & Support Group Subject Request for Parts: 2019-2020 Passport, Pilot & Ridgeline Blower Motor Noise 15 2021 Expires on 06 29 2021 PRIORITY/ACTION REQUIRED To: From: RE: All Honda Service Managers/Advisors Technical Information & Support Group (formerly TRS) Request for Parts: 2019-2020 Passport, Pilot & Ridgeline Blower Motor Noise This message is solely directed to Honda dealership personnel; please handle accordingly. Print this iN message and provide a copy to the Shop Foreman and all Service Advisors. Background American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2020 Passports, Pilots & Ridgelines with a customer complaint of a blower motor noise. The noise can be described as a high pitch or a whistle noise. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind. Qualifiers AHM is interested ONLY if the vehicle meets the following requirements: 1. Must be able to duplicate the issue. 2. The noise has been traced to the blower motor. 3. No repair has been attempted for this issue. Action Required If a vehicle matching the qualifiers above comes into your dealership, please e-mail Technical Information & Support (TIS - formerly TRS) at [email protected]. TIS will contact you to record certain vehicle information and provide you with further instructions. Please be sure to include the following information in your e-mail. E-mail Title: 1. Model Year (e.g. 2020) 2. Model Name (e.g. Accord) 3. Issue (e.g. Brake Judder) 4. VIN E-Mail Body: 1. Dealer Number 2. Your Name 3. Best Phone Number to be Reached 4. Current Mileage Thank you. American Honda Motor Co., Inc. Page 1 of 1