2063726/1

Technical product information
Topic
Market
area
Brand
Discolouration around the sunroof aperture
Russische Föderation (5RU),Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing
(6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea
(6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States
E05 Bentley USA and rest America (6E05)
Bentley
Transaction
2063726/1
No.
Level
EH
Status
Approval
Release
date
New customer code
Object of complaint
roof systems, special installations -> panoramic sliding sunroof
roof systems, special installations -> panoramic sliding sunroof
roof systems, special installations -> panoramic sliding sunroof -> panoramic sunroof frame seal
Vehicle data
Bentayga
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
4V1* 2021 E
*
*
*
Documents
Document name
master.xml
Complaint type
Position
paint / painting
visual appeal / surface
soiling -> soiled
Technical product information
Discolouration around the sunroof aperture
Transaction No.: 2063726/1
Customer statement / workshop findings
Discolouration around the sunroof aperture, Refer to the examples shown in Figure 1
Figure 1
Technical background
Discolouration may become visible around the sunroof aperture, this is mainly evident if vehicles are left for a reasonable period prior to the PDI
being conducted.
This is a known condition that was traced to the overspray of sunroof sealant primer during sunroof installation.
Production change
All relevant procedures within the Production process have been implemented to eliminate this particular issue.
Measure
The discolouration can be removed by polishing the area affected in line with Bentley recommended preparation and care products.
NOTE: No other action outside of the above is required or should be taken
•
Once the polishing procedure has been successfully completed please raise an ‘INFORMATION’ only DISS if no further action required.
For any other issues or in the event that extra support is required due to polishing not rectifying the issue, the operative should
raise a Technical DISS query and await feedback from Product Support before conducting any further work
NOTE: In the event that a paint repair is required (as agreed via DISS) a Paint Estimate is required to be sent to [email protected]
Warranty accounting instructions
Time to polish roof (Light colours)
Warranty Type
110 or 910
Damage Service Number 60 42
Damage Code
00 30
Labour
Labour Operation Code 51 03 49 01
Time
100 Time units
Time to polish roof (Dark colours)
Labour Operation Code 51 03 49 02
Time
120 Time units