V3920012060391_6
Service Bulletin Details
Public Details for: V3920012060391_6
Bevel box leak. Update to warranty table for clarity.
Models from 2021
| 2021 VOLKSWAGEN ARTEON |
| 2021 VOLKSWAGEN ATLAS |
| 2021 VOLKSWAGEN ATLAS CROSS SPORT |
| 2021 VOLKSWAGEN TIGUAN |
Models from 2020
| 2020 VOLKSWAGEN ARTEON |
| 2020 VOLKSWAGEN ATLAS |
| 2020 VOLKSWAGEN ATLAS CROSS SPORT |
| 2020 VOLKSWAGEN TIGUAN |
Models from 2018
| 2018 VOLKSWAGEN ATLAS |
| 2018 VOLKSWAGEN TIGUAN |
Technical Service Bulletin 39-20-01 - Bevel Box Case Half Leak Transaction No: 2060391/6 Release date: 7/29/2021 Condition Applicable Vehicles Model(s) Year Eng. Code Trans. Code VIN Range From VIN Range To Arteon 2019-2021 All All All All Atlas Cross Sport 2020-2021 All All All All Atlas 2018-2021 All All All All Tiguan 2018-2021 All All All All Revision Table Instance Number Published Date Version Number Reason For Update 2060391/6 7/29/21 39-20-01 To adjust labor operation details. 2060391/4 5/3/21 39-20-01 To remove Tiguan labor operation 44051900 per Saga and Elsa updates. 2060391/3 3/29/21 39-20-01 To include updated vehicle break information. 2060391/2 2/16/21 39-20-01 To include updated labor operation. 2060391/1 8/14/20 39-20-01 Original publication. Customer states fluid leak from the front of the vehicle. Page 1 of 7 © 2021 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 39-20-01 - Bevel Box Case Half Leak Transaction No: 2060391/6 Release date: 7/29/2021 Technical Background Gear oil leak from the case halves of the bevel box due to currently used sealant type (Figure 1). Figure 1. Source of leak is between the case halves at the right side of the bevel box between the two bolts seen in Figure 2 (red and black arrows). Figure 2. Page 2 of 7 © 2021 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 39-20-01 - Bevel Box Case Half Leak Transaction No: 2060391/6 Release date: 7/29/2021 Production Solution Improved bevel box design used in vehicle production as of March 26th 2021. Service If the bevel box leak is confirmed to be from between the case halves, perform the following steps: Note: The repair described here applies to bevel box 0A6 only. If the source of the leak is not from the case halves, this TB does not apply. Remove the bevel box per ElsaPro instructions. Clean the exterior of the bevel box of any leaked gear oil using a residue free cleaner. Remove old sealant from the exterior of the bevel box in the area where new exterior sealant will be applied as see in Figure 3, (between red lines and yellow arrows). Tip: A scraper or razor can be used to remove old sealant from the surface of the bevel box. Figure 3. Using silicone sealant part number D 174 003 M2, apply a 10 mm wide 3mm high bead of silicone sealant on the case halves in the area shown in Figure 3. Page 3 of 7 © 2021 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 39-20-01 - Bevel Box Case Half Leak Transaction No: 2060391/6 Release date: 7/29/2021 Also apply a continuous bead of the silicone sealant to the face of the two bolt holes seen in Figure 4. Note: Ensure that the silicone sealant is applied as pictured in Figure 4. Only apply silicone sealant to the outer surface of the bevel box and do not allow silicone sealant to get into the bolt holes or threads as reassembly will be difficult. Figure 4. Allow the silicone sealant to cure for at least two hours, reassemble the bevel box into the vehicle per ElsaPro instruction, road test and check for any further signs of leakage. Note: Due to the gear oil leak, the bevel box fluid level will need to be checked and if needed topped up. If leaking continues, contact the Volkswagen Technicians Helpline. Page 4 of 7 © 2021 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 39-20-01 - Bevel Box Case Half Leak Transaction No: 2060391/6 Release date: 7/29/2021 Warranty To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and Procedures Manual 1) Model(s) Year(s) Eng. Code(s) Trans. Code(s) VIN Range From VIN Range To Arteon 2019-2020 All All All All Atlas Cross Sport 2020 All All All All Atlas 2018-2020 All All All All Tiguan 2018-2020 All All All All SAGA Coding Claim Type: Use applicable Claim Type 1) Service Number: 3970 Parts Manufacturer Damage Code 0050 HST -- -- -- Arteon, Atlas, Atlas Cross Sport WWO 2) Tiguan 3ME 2) Labor Operation 3) : Arteon 39701954 - See ElsaPro for latest time units Remove and Install Bevel Box Labor Operation 3) : Arteon 404119XX - See ElsaPro for latest time units Remove and Install Driveshaft Labor Operation 3) : Arteon 44051900 - See ElsaPro for latest time units Remove and Install Wheel Labor Operation 3) : Atlas, Atlas Cross Sport (V6) 39701950 - See ElsaPro for latest time units Remove and Install Bevel Box Labor Operation 3) : Atlas, Atlas Cross Sport (V6) 26171990 - See ElsaPro for latest time units Page 5 of 7 © 2021 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 39-20-01 - Bevel Box Case Half Leak Transaction No: 2060391/6 Release date: 7/29/2021 Remove and Install Front Exhaust Pipe Labor Operation 3) : Atlas, Atlas Cross Sport (V6) 26121990 - See ElsaPro for latest time units Remove and Install Shield Labor Operation 3) : Atlas, Atlas Cross Sport (V6) 24471990 - See ElsaPro for latest time units Upper Intake Manifold Removed+Reinstalled Labor Operation 3) : Atlas, Atlas Cross Sport (V6) 24381940 - See ElsaPro for latest time units Air Hose Remove+Install Labor Operation 3) : Atlas, Atlas Cross Sport (2.0T) 39701973 - See ElsaPro for latest time units Remove and Install Bevel Box Labor Operation 3) : Atlas, Atlas Cross Sport (2.0T) 10821900 - See ElsaPro for latest time units Noise Dampening Pan Removed+Installed Labor Operation 3) : Atlas, Atlas Cross Sport (2.0T) 39903550 - See ElsaPro for latest time units and (3.6) Final Drive Oil Inspected+Added Labor Operation 3) : Atlas, Atlas Cross Sport 37023550 = See Elsa for latest time units. ATF Inspected and added Labor Operation 3) : Atlas, Atlas Cross Sport (2.0T) 01500000 = 30 TU max. and (3.6) ONLY. Labor Operation 3) : Tiguan 39701999 = 190 TU Remove and Install Bevel Box + Clean/Prep Labor Operation 3) : Tiguan 404119XX = See ElsaPro for latest time units Front driveshaft Labor Operation 3) : Tiguan 26171970 = See ElsaPro for latest time units Front Exhaust Pipe Remove+Installed Labor Operation 3) : All (except Tiguan) 39701999 = 20 TU Clean/prep Bevel Box Page 6 of 7 © 2021 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 39-20-01 - Bevel Box Case Half Leak Transaction No: 2060391/6 Release date: 7/29/2021 397019XX – Bevel Box Labor Causal Part: Diagnostic Time 4) GFF Time expenditure 01500000 = Actual GFF print out NO Road Test 01210004 = 10 TU YES Technical Diagnosis 01320000 = 00 TU max. NO Claim Comment: Input “As per Technical Bulletin 2060391” in comment section of Warranty Claim. 1) Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only. 2) Code per warranty vendor code policy. 3) Labor Time Units (TUs) are subject to change with ELSA updates. 4) Documentation required per Warranty Policies and Procedures Manual. Required Parts and Tools Tool Description Tool No: Silicone Sealant D 174 003 M2 Axle Oil G 052 145 S2 12 Point Socket Head Screw (x3) (Tiguan) N 908 461 02 Gasket (Tiguan) 5Q0 253 115 B Additional Information All part and service references provided in this Technical Bulletin are subject to change and/or removal. Always check with your Parts Dept. and Repair Manuals for the latest information. Page 7 of 7 © 2021 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.