E269

Kenworth Truck Company
Customer Service Department
PO Box 1000
Kirkland, Washington 98083-1000
(425) 828-5888
Date of Letter
Subject:
PSB E269 - PACCAR MX-13 EPA13 EMY 2015B On-Board Diagnostic (OBD)
system issues
EXPIRATION DATE: NONE
The VINs are listed on the back of this page
Customer name
Customer address
City, State ZIP
Dear Kenworth Customer,
Kenworth Truck Company has determined that certain T660, T680, T800, T880, and W900 vehicles equipped with PACCAR MX-13 EPA 2013 Engine
Model Year 2015B engines, manufactured from 06/02/2014 through 01/15/2016 fail to conform to emission control requirements.
If you no longer own this vehicle, we would appreciate your advising us of the new owner if you know their name and address using
the contact information below.
Your vehicle has been identified as having an affected emission control system. These repairs, including engine software, and labor, will be performed at
no charge to you. If this repair is not completed, it may cause the vehicle to fail a vehicle inspection when such tests are required under state law.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
The problem is…
On-Board Diagnostic (OBD) system issues.
What your dealer will do…
Update the engine software to resolve OBD system issues.
What you must do …
Contact your Kenworth Dealer to schedule an appointment for repair
Kenworth has initiated a recall to remedy the defect at no charge to you. Please contact your Kenworth dealer to schedule an appointment for these
services. To find your Kenworth dealer, please visit Dealer Locator at www.Kenworth.com or scan the QR code. This repair may take up to 1.0 hour of
labor depending on vehicle configuration and dealer scheduling.
If you desire any customer-specific parameter changes to be made during this visit, please request them when making the service appointment or
dropping off the vehicle. When the software is updated, the parameter change will be made.
For vehicles registered in California: after the recall repair is completed at the dealership, the registered owner will be given a Proof of
Correction certificate by the service provider. This certificate will be provided to the registered owner only. If the registered owner is
not present during the repair, the owner will need to provide a mailing address for the Proof of Correction to be mailed to. Please save
the Proof of Correction certificate, as it will be required as a condition for registering the vehicle with the California Department of
Motor Vehicles.
In order to ensure your full protection under the emission warranty provisions, it is recommended that you have your vehicle serviced as soon as
possible. Failure to do so could be deemed improper maintenance of your vehicle.
If you require further information about this recall or experience any difficulty in making arrangements for this repair, please contact Kenworth
Customer Service, provide your name, your dealer’s city and state, your phone number, your email address (optional), the last 8 digits of your
VIN, the bulletin number, and your question, using one of the following:
Email: [email protected] with the bulletin number in the subject line
Mail: Kenworth Truck Company, P.O. Box 1000, Kirkland, WA 98083-1000, Attn: Customer Service Department
Phone: 425-828-5888
We regret any inconvenience that this work may cause you and appreciate your cooperation in this matter.
Thank you,
Annick Hollingsworth
Director of Service Platforms
Kenworth Truck Company
8/2/2021
Aftersales Service - Powertrain Service Bulletin
E269: PACCAR MX-13 Engine Model Year 2015B Emissions
Recall
Number
 Edit
 Clone
E269
Section
Engine
Subject
PACCAR MX-13 Engine Model Year 2015B Emissions Recall
Date
7/20/2021
Condition
PACCAR MX-13 EPA13 EMY 2015B On Board Diagnostics (OBD) system readiness, DEF doser​diagnostics, and
other OBD system software related issues.
Chassis Affected
9,634 chassis (8,437 U.S. and 1,197 Canada) T660, T680, T800, T880, and W900 chassis built from 06/02/2014
through 01/15/2016 equipped with PACCAR MX-13 EPA 2013 Engine Model Year 2015B.
Action
Emissions Recall
Service all chassis affected that enter your dealership, even if the customer has no issue with the chassis.
1. Review the attached chassis list for your dealer code and schedule your customer(s) for service if their
chassis is on the list.
2. If you are not using Service Management to ​start repair orders, review SIR for "Complete" or "In
Process" next to the "E269" campaign code prior to performing this repair.
3. Follow the procedures below to update the engine software to the latest available revision.
CAUT I O N
Dealers that release trucks on the chassis list without completing the actions described below may face
liability for progressive damage.
https://paccarnet.sharepoint.com/sitepages/pwrtrnsvcbltin.aspx?ctx=eyJ3ZWJVcmwiOiJodHRwczovL3BhY2Nhcm5ldC5zaGFyZXBvaW50LmNvbS9za…
1/7
8/2/2021
Aftersales Service - Powertrain Service Bulletin
NOTE
Chassis registered in the State of California must be provided with a California Proof
of Correction (POC) Certificate for this recall. See bulletin E192.
Warranty
There is no time or mileage limit for this emissions recall. Kenworth will pay for parts at dealer net plus
applicable mark-up and​labor:
California Registered chassis​
0.6 hours labor to for California registered chassis to update the PCI software, install the emissions
decal, and complete the California POC Certificate per bulletin E192. Use Quick Claim Code E269A.
Non-California Registered Chassis
0.5 hours labor to for Non-California registered chassis to update the PCI software. Use Quick Claim
Code E269B.
NOTE
This software update is not expected to trigger a DTC. Diagnosis of DTCs is not covered by
this campaign without providing a report showing the DTCs that were present prior to the
software update.
File an additional claim for extraordinary circumstances. A quick claim for standard labor must be filed
first.
Issues that are a result of the use of DAVIE4 software versions that are less than the currently released
version will not be covered by warranty.
File the claim within 14 days in accordance with Warranty Policy CA009​.
Kenworth dealers may perform E269 repairs on Peterbilt chassis, but Quick Claims do not apply. For Peterbilt
chassis repairs, file a long claim form and use the claim codes below.
Take-Off Parts Disposition: N/A
https://paccarnet.sharepoint.com/sitepages/pwrtrnsvcbltin.aspx?ctx=eyJ3ZWJVcmwiOiJodHRwczovL3BhY2Nhcm5ldC5zaGFyZXBvaW50LmNvbS9za…
2/7
8/2/2021
Aftersales Service - Powertrain Service Bulletin
PRWS CLAIM CODING
Campaign E269s
Code:
Campaign
Type
Field Repair
Claim
Engine
Category:
Repair Type
Proactive
Customer 173
Concern
Code
Causal Code
A1
Corrective 12
Action
Code
Responsibility Camp
Code:
Failure
Location
045-021-993 Causal Part
Supplier
Code
Only required SRT Code
if
Responsibility
Code is
CampSupp
045-986
0.4 hrs.
Download
new software
to PCI.
045-967
0.1 hrs.
Processing
Davie file
through PVP
for
programming.
CRB-999
0.1 hrs.
Complete
California
POC form for
California
registered
chassis
​
https://paccarnet.sharepoint.com/sitepages/pwrtrnsvcbltin.aspx?ctx=eyJ3ZWJVcmwiOiJodHRwczovL3BhY2Nhcm5ldC5zaGFyZXBvaW50LmNvbS9za…
3/7
8/2/2021
Aftersales Service - Powertrain Service Bulletin
CLAIM CODING
Failure Location:
045-021-993
Work Accomplished:
58
Failure Type:
363
Responsibility Code:
01
SRT Code:
045-986
Claim Type:
0.4 hrs.
Download new
software to PCI.
045-967
0.1 hrs.
Processing
Davie file
through PVP for
programming.
CRB-999
0.1 hrs.
Complete
California POC
form for
California
registered
chassis
Campaign Field:
F
E269
Parts
Parts are available from PACCAR Parts.
The label is ONLY required for chassis registered in California.
Quantity
Part Number
Description
1
Y53-6109
Repair label kit. Includes:
Y53-6107 repair label
Y53-6108 clear overlay
Procedure
Please follow your dealership's safety procedures and precautions to ensure the vehicle
can be safely repaired and maintained.
https://paccarnet.sharepoint.com/sitepages/pwrtrnsvcbltin.aspx?ctx=eyJ3ZWJVcmwiOiJodHRwczovL3BhY2Nhcm5ldC5zaGFyZXBvaW50LmNvbS9za…
4/7
8/2/2021
Aftersales Service - Powertrain Service Bulletin
NOTE
This software update is not expected to trigger a DTC. Diagnosis of DTCs is not covered by
this campaign without providing a report showing the DTCs that were present prior to the
software update.
Ensure DAVIE4 is up-to-date.
1. Update the engine software. Refer to bulletin E134 for information about programming a PACCAR MX
engine.
IMPORTANT! All MX engine or aftertreatment software files must be processed through PACCAR
Vehicle Pro (PVP) prior to programming with DAVIE4.
2. For California registered chassis, complete the California POC Certificate per bulletin E192 and install the
repair label, p/n Y53-6107, in the driver's door jamb.
Use Recall code 0072
a. Fill out the Y53-6107 label fields.
b. Place the label in the doorjamb. If there is no room in the driver's doorjamb, the label can be
installed in the passenger’s doorjamb. The images below show how the labels can be installed in
various doorjambs.
c. Install the clear overlay (part number Y53-6108) over the label.
https://paccarnet.sharepoint.com/sitepages/pwrtrnsvcbltin.aspx?ctx=eyJ3ZWJVcmwiOiJodHRwczovL3BhY2Nhcm5ldC5zaGFyZXBvaW50LmNvbS9za…
5/7
8/2/2021
Aftersales Service - Powertrain Service Bulletin
Links
Dealer\Chassis List​
U.S. Customer Letter
https://paccarnet.sharepoint.com/sitepages/pwrtrnsvcbltin.aspx?ctx=eyJ3ZWJVcmwiOiJodHRwczovL3BhY2Nhcm5ldC5zaGFyZXBvaW50LmNvbS9za…
6/7
8/2/2021
Aftersales Service - Powertrain Service Bulletin
Canada Customer Letter
Authored by: OF
https://paccarnet.sharepoint.com/sitepages/pwrtrnsvcbltin.aspx?ctx=eyJ3ZWJVcmwiOiJodHRwczovL3BhY2Nhcm5ldC5zaGFyZXBvaW50LmNvbS9za…
7/7
8/3/2021
Aftersales Service - Powertrain Service Bulletin
E269 - PACCAR MX-13 Engine Model Year 2015B OBD
Emissions Compliance Software Update
Number
 Edit
 Clone
E269
Section
​Engine-MX - 45
Subject
​PACCAR MX-13 Engine Model Year 2015B OBD Emissions Compliance Software Update
Date
7/20/2021
Condition
An engine software update is required to resolve OBD system readiness, DEF doser diagnostics, and other
OBD system software related issues.​
Chassis Affected
7964 (7034 U.S. and 930 Canada) 365, 367, 384, 386, 389, 567, 579 and 587 models equipped with PACCAR
MX-13 engines that were manufactured from 05/18/2015 through 12/28/2015.
Action
Emissions Recall
Service all chassis affected that enter your dealership, even if the customer has no issue with the chassis.
1. Review the attached chassis list for your dealer code and schedul​e your customer(s) for service if their
chassis is on the list.
2. If you are not using Service Management to start repair orders, review SIR for "Complete" or "In
Process" next to the " E269" campaign code prior to performing this repair.
3. Follow the procedures below to update engine software.​
CAUT I O N
Dealers that release trucks on the chassis list
without completing the actions described below
may face liability for progressive damage.
https://paccarnet.sharepoint.com/sitepages/pwrtrnsvcbltin.aspx?ctx=eyJ3ZWJVcmwiOiJodHRwczovL3BhY2Nhcm5ldC5zaGFyZXBvaW50LmNvbS9za…
1/8
8/3/2021
Aftersales Service - Powertrain Service Bulletin
​
NOTE
Chassis registered in the State of California must
be provided with a California Proof of Correction
(POC) Certificate for this recall. See bulletin E192​.
Warranty
There is no time or mileage limit for this campaign, though the repair instructions may be superseded by
future engine software enhancement bulletins. Peterbilt will pay for labor:
California Registered Chassis
0.6 hours labor for chassis registered in California. Update the PCI software (045-986), install the
emissions decal, and complete the California POC Certificate per bulletin E192 (CRB-999). Use Quick
Claim Code E269A.
Non- California Registered Chassis
0.5 hours labor to update the PCI software (045-986). Use Quick Claim Code E269B.
​
NOTE
This software update is not expected to trigger a DTC.
Diagnosis of DTCs is only covered when there is a
report showing DTCs were not present prior to the
software update.
File a long form claim for extraordinary circumstances. A quick claim for standard labor must be filed
first.
Issues that are a result of the use of DAVIE4 software versions that are less than the currently released
version will not be covered by warranty.
File the claim within 14 days in accordance with Warranty Policy.
Peterbilt dealers may perform E269 repairs on Kenworth chassis, but Quick Claims do not apply. For Kenworth​
chassis repairs, use the long form claim and refer to the claim codes below.
https://paccarnet.sharepoint.com/sitepages/pwrtrnsvcbltin.aspx?ctx=eyJ3ZWJVcmwiOiJodHRwczovL3BhY2Nhcm5ldC5zaGFyZXBvaW50LmNvbS9za…
2/8
8/3/2021
Aftersales Service - Powertrain Service Bulletin
PRWS CLAIM CODING
Campaign E269
Code:
Campaign
Type
Field Repair
Claim
Engine Repair Type
Category:
Proactive
Customer 173
Concern
Code
Causal Code
A1
Corrective 12
Action
Code
Responsibility Camp
Code:
Display in Always Causal Part
SIR
Visible
ESF106521203041917
Failure
Location
045-986
0.4 hrs
download new
software to PCI
045-967
0.1 hrs
Process DAVIE4 file
through PVP
CRB-999
0.1 hrs
Complete California
POC form for
California registered
chassis.
045021993
SRT Code
https://paccarnet.sharepoint.com/sitepages/pwrtrnsvcbltin.aspx?ctx=eyJ3ZWJVcmwiOiJodHRwczovL3BhY2Nhcm5ldC5zaGFyZXBvaW50LmNvbS9za…
3/8
8/3/2021
Aftersales Service - Powertrain Service Bulletin
CLAIM CODING
Failure
045-021Location: 993
Work
Accomplished:
Failure
Type:
700
Responsibility
Code:
SRT
Code:
045-986 Claim Type:
0.4 hrs
download
new
software
to PCI
045-967
0.1 hrs
Process
DAVIE4
file
through
PVP
CRB-999
0.1 hrs
Complete
California
POC form
for
California
registered
chassis.
Supplier N/A
Campaign
Field:
69
09
A
E269
Parts
Parts are available from PACCAR Parts.
This label is ONLY required for chassis registered in California.
https://paccarnet.sharepoint.com/sitepages/pwrtrnsvcbltin.aspx?ctx=eyJ3ZWJVcmwiOiJodHRwczovL3BhY2Nhcm5ldC5zaGFyZXBvaW50LmNvbS9za…
4/8
8/3/2021
Aftersales Service - Powertrain Service Bulletin
Quantity
Part
Number
1
Y53-6109 Repair Label Kit includes:
Description
Y53-6107 repair label
Y53-6108 clear overlay
Procedure
Please follow your dealership's safety procedures and precautions to ensure the vehicle can be
safely repaired and maintained.
​
NOTE
This software update is not expected to trigger a DTC.
Diagnosis of DTCs is only covered when there is a
report showing DTCs were not present prior to the
software update.
Ensure DAVIE4 is up-to-date.
1. Update the engine software. Refer to Bulletin E134​for information about programming a PACCAR MX
engine.
IMPORTANT! All MX engine or aftertreatment software files must be processed through PACCAR
Vehicle Pro (PVP) prior to programming with DAVIE4.
2. For California registered chassis, complete the California POC Certificate per bulletin E192 and install the
repair label, p/n Y53-6107, in the driver's door jamb.
Use Recall code 0072
a. Fill out the Y53-6107 label fields.
https://paccarnet.sharepoint.com/sitepages/pwrtrnsvcbltin.aspx?ctx=eyJ3ZWJVcmwiOiJodHRwczovL3BhY2Nhcm5ldC5zaGFyZXBvaW50LmNvbS9za…
5/8
8/3/2021
Aftersales Service - Powertrain Service Bulletin
​
b. Place the label in the door jamb. If there is no room in the driver's door jamb, the label can be
installed in the passenger door jamb. The images below show how the labels can be installed in
various door jambs.
c. Install the clear overlay (part number Y53-6108) over the label.
https://paccarnet.sharepoint.com/sitepages/pwrtrnsvcbltin.aspx?ctx=eyJ3ZWJVcmwiOiJodHRwczovL3BhY2Nhcm5ldC5zaGFyZXBvaW50LmNvbS9za…
6/8
8/3/2021
Aftersales Service - Powertrain Service Bulletin
https://paccarnet.sharepoint.com/sitepages/pwrtrnsvcbltin.aspx?ctx=eyJ3ZWJVcmwiOiJodHRwczovL3BhY2Nhcm5ldC5zaGFyZXBvaW50LmNvbS9za…
7/8
8/3/2021
Aftersales Service - Powertrain Service Bulletin
Links
​Chassis List
US Customer Letter
Canada Letter - English
Canada Letter - French
Authored by PR
https://paccarnet.sharepoint.com/sitepages/pwrtrnsvcbltin.aspx?ctx=eyJ3ZWJVcmwiOiJodHRwczovL3BhY2Nhcm5ldC5zaGFyZXBvaW50LmNvbS9za…
8/8
Date TBD
EMISSIONS RECALL
This notice applies to your vehicle. Your VIN(s) can be found on the bottom or back of this page.
Subject:
PSB E269– PACCAR MX-13 EPA13 EMY 2015B On-Board Diagnostic (OBD) system issues
EXPIRATION DATE: NONE
Dear Peterbilt Customer,
Peterbilt has determined that you may own a vehicle with an Engine Model Year 2015B PACCAR MX-13 engine manufactured from May 18, 2015 through
December 28, 2015 that does not conform to emissions control requirements.
If you no longer own this vehicle, we would appreciate you using the below contact information to advise us of the new owner’s name and
address.
Your vehicle has been identified as having an emission control system that may not comply with applicable requirements. Repairs to your vehicle, including
any engine software update or labor, will be performed at no charge to you. If this repair is not completed, the vehicle may fail any inspections that are
required by state law.
Federal regulation requires that any vehicle lessor receiving this recall notice forward a copy of this notice to the lessee within ten days.
What is the problem?
On-Board Diagnostics (OBD) system issues.
What will your dealer do?
Update the engine software to resolve OBD system issues.
What should you do?
Contact your Peterbilt Dealer to schedule an appointment for repair.
Peterbilt Motors Company has initiated a recall to remedy the defect at no charge to you. Please contact your Peterbilt dealer to schedule an appointment for
these services. To find your Peterbilt dealer, please visit the Dealer Locator at www.Peterbilt.com or scan the QR code. This repair may take up to 1.0 hours
of labor depending on vehicle configuration and dealer scheduling.
If you desire any customer-specific parameter changes to be made during this visit, please request them when making the service appointment or delivering
the vehicle to the dealer. When the software is updated, the parameter change will be made
For vehicles registered in California: After the recall repair is completed at the dealership, the service provider will give the registered owner a
Proof of Correction certificate. This certificate will be provided to the registered owner only. If the registered owner is not present during the
repair, the owner will need to provide the registered owner’s mailing address to the dealership for mailing the Proof of Correction. Please save
the Proof of Correction certificate because it will be required to register the vehicle with the California Department of Motor Vehicles.
In order to ensure your full protection under the emission warranty provisions, it is recommended that you have your vehicle serviced as soon as possible.
Failure to do so could be deemed improper maintenance of your vehicle.
If you require further information about this recall, reimbursement of a pre-notification remedy associated with this recall, or experience any difficulty in
making arrangements for this repair, please contact: Peterbilt Motors Company, 1700 Woodbrook St, Denton, TX 76205, Attn: Customer Services
Department.
We apologize for any inconvenience this may cause and thank you for your participation in helping Peterbilt provide the highest levels of customer
satisfaction and service expertise. We value your business and appreciate your ongoing loyalty to Peterbilt and its dealer network. Industry-leading quality,
performance and reliability are hallmarks of Peterbilt products, and we thank you for making Peterbilt your truck of choice.
Sincerely,
Michelle Ponsonby
Director of Customer Service
Peterbilt Motors Company