2061582/4
Service Bulletin Details
Public Details for: 2061582/4
Driver/passenger door/s creak on close. Customer statement / workshop findings driver or passenger door creak during the close function. Technical background very important: refer to the vehicle repair history to check and confirm any p
- 2021 -
Models from 2021
2021 BENTLEY BENTAYGA |
Technical product information Topic Market area Brand Driver/Passenger door/s creak on close India (5IN),Kenia (5KE),Russische Föderation (5RU),Südafrika (5ZA),Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea (6E08),United Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest America (6E05) Bentley Transaction 2061582/4 No. Level EH Status Approval Release date New customer code Object of complaint body fixtures and fittings -> doors body fixtures and fittings -> door, closures operation body fixtures and fittings -> door, closures operation -> close door Complaint type Position noise, vibration functionality noise, vibration -> noise Vehicle data Bentayga Sales types Type MY Brand Designation Engine code Gearbox code Final drive code 4V1* 2021 E * * * Documents Document name master.xml Technical product information Driver/Passenger door/s creak on close Transaction No.: 2061582/4 Customer statement / workshop findings Driver or Passenger door creak during the “Close” function Technical background VERY IMPORTANT: Refer to the vehicle repair history to check and confirm any previous work done regarding door latch replacement noting the following: • Upon first complaint of a door latch creaking - Replace all four door latches • For any complaints of the same symptom that occur after this - Only replace the door latch which is exhibiting the symptom • Figure 1 shows and example of the door latch • Figure 1 Production change Please note the manufacturer cut off dates for good parts are as follows: • Front door latch - 10 Oct. 2020 [10/10/2020] • Rear door latch - 02 Oct. 2020 [02/10/2020] Measure Ensure the fault is as described within the Customer statement, refer to the video on the Bentley Hub referencing TPI 2052394/NOTE: The video shown on the Bentley Hub is for reference purposes only, the symptom is the same regardless of vehicle type shown 1) Obtain video’s clearly showing the date of manufacture or take a photograph of the manufacture date of each applicable latch motor, the operative MUST save each video and picture as they will be required later within this procedure VERY IMPORTANT: Refer to the vehicle repair history to check and confirm any previous work done regarding door latch replacement noting the following: • Upon first complaint of a door latch creak - Replace all four door latches • For any complaints of the same symptom that occur after this - Only replace the door latch which is exhibiting the symptom 2) Referring to the applicable Repair Group - Rep.Gr 57 (Front) or Rep.Gr 58 (Rear) - Replace one or all four door latches (as detailed in the Technical background section) • Right hand front • Left hand front • Right hand rear • Left hand rear 3) Open a Non technical/For information only DISS query • Attach the applicable videos to the open DISS query • Submit the DISS query Warranty accounting instructions Warranty Type 110 or 910 Damage Service Number 57 17 Damage Code 00 20 Time to replace x4 door latches Labour Labour operation code 57 17 56 00 Time 170 Time units Time to replace x1 door latch Labour Labour operation code 57 17 19 00 Time 40 Time units Parts information Refer to the ETKA parts catalogue