A6321072064279_1
Service Bulletin Details
Public Details for: A6321072064279_1
This bulletin contains repair instructions for when paint is peeling on the front bumper.
Models from 2021
2021 AUDI Q5 |
2021 AUDI SQ5 |
Models from 2020
2020 AUDI Q5 |
2020 AUDI SQ5 |
63 Paint peeling from the rear bumper cover 63 21 07 2064279/1 August 25, 2021. Model(s) Year VIN Range Vehicle-Specific Equipment Q5, SQ5 2020 - 2021 All Not Applicable Condition Customer states: The paint on the rear bumper cover is peeling. Workshop findings: The rear bumper paint appears to have lost its adhesion. The paint peel is located on the right, left, or both sides of the cover specifically where the bumper cover meets the rear side panel. Technical Background An inconsistency in the production process of the rear bumper cover specifically at the edges that meet the rear side panel caused a weakness making the painted surfaces on these edges prone to paint peel over time. Either the right side, left side or both sides of the bumper cover are affected. 1. Figure 1 shows the area of the bumper cover affected. Figure 1. Bumper cover edge affected. Page 1 of 6 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. 2. Figure 2 shows a close-up view of the paint peel. Figure 2. Paint peel on bumper cover edge. 3. Figure 3 shows the condition in its early stages that may evade notice. Figure 3. Early stages of peel. Page 2 of 6 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. 4. Figure 4 shows an intermediate loss of paint in this area. Figure 4. Moderate loss of adhesion. 5. Figure 5 shows severe advancement of paint loss on the rear bumper cover. Figure 5. Advanced paint peel. Production Solution The production process of the rear bumper cover has been corrected. Service Page 3 of 6 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Should the condition described in this TSB occur the rear bumper cover is to be replaced. Do not attempt to refinish the original bumper cover. Due to the technical nature of the root cause refinishing the original bumper cover will only reintroduce a subsequent paint peel in these areas of the rear bumper cover over time. Warranty Claim Type: 950 for paint defects before delivery. 150 for paint defects after delivery. If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 6369 Damage Code: 0067 Labor Operations: Lane change assist ECM adjust 9635 1550 (If equipped) See SRT with associated operations Sublet operations Replace and paint new part L0011600 (Solid Paint) Max 360 TU x dealer labor rate (Labor Operation listed in Outside Labor) L0021600 (Metallic Paint) L0031600 (Pearl Paint) Diagnostic Time: Claim Comment: GFF – Checking and clearing fault codes included in existing labor operations 0150 0000 Time stated on the diagnostic protocol (Max 30 TU) Road test prior to the service procedure No allowance 0 TU Road test after the service procedure 0121 0004 10 TU As per TSB #2064279/1 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Required Parts and Tools Page 4 of 6 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Part Number Part Description Quantity See ETKA Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual See ETKA/ELSA See ETKA 01 Refer to ETKA using the VIN for the correct rear bumper cover See ETKA 01 Right 01 Left Refer to ETKA using the VIN for the correct rear wheel arch covers N/A Paint Qty 1 Each Listed as MATERIAL in Outside Material $ Cost of Material (Max $200) Additional Information All parts and service references provided in this TSB (2064279) are subject to change and/or removal. ©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property Page 5 of 6 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites without the prior expressed written permission of the publisher. Page 6 of 6 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.