ATI&09032021
Service Bulletin Details
Public Details for: ATI&09032021
Dealer message - american honda motor co., inc. (ahm) is searching for certain 2019-2021 passports, pilots and ridgelines with a customer complaint of the front window slow to roll up/down. To better understand the cause of this condition,
Models from 2021
2021 HONDA PASSPORT |
2021 HONDA PILOT |
2021 HONDA RIDGELINE |
Models from 2020
2020 HONDA PASSPORT |
2020 HONDA PILOT |
2020 HONDA RIDGELINE |
Models from 2019
2019 HONDA PASSPORT |
2019 HONDA PILOT |
2019 HONDA RIDGELINE |
INTERACTIVE NETWORK Next Unread Message View Message Sent on 09 From Technical Information & Support Group Subject Request for Visit: 2019-2021 Passport/Pilot/Ridgeline Front Window Operate Slow 03 2021 Expires on 09 17 2021 PRIORITY/ACTION REQUIRED To: From: RE: All Honda Service Managers/Advisors Technical Information & Support Group (formerly TRS) Request for Visit: 2019-2021 Passport, Pilot & Ridgeline Front Window Slow to Operate This message is solely directed to Honda dealership personnel; please handle accordingly. Print this iN message and provide a copy to the Shop Foreman and all Service Advisors. Background American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2021 Passports, Pilots and Ridgelines with a customer complaint of the front window slow to roll up/down. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind. Qualifiers AHM is interested ONLY if the vehicle meets the following requirements: 1. Must be able to duplicate the issue. 2. Vehicle has not been involved in a collision with damage to the sides. 3. Front window components have not been replaced previously. 4. No repair has been attempted for this issue. Action Required If a vehicle matching the qualifiers above comes into your dealership, please e-mail Technical Information & Support (TIS - formerly TRS) at [email protected]. TIS will contact you to record certain vehicle information and provide you with further instructions. Please be sure to include the following information in your e-mail. E-mail Title: 1. Model Year (e.g. 2020) 2. Model Name (e.g. Accord) 3. Issue (e.g. Brake Judder) 4. VIN E-Mail Body: 1. Dealer Number 2. Your Name 3. Best Phone Number to be Reached 4. Current Mileage Thank you. American Honda Motor Co., Inc. Page 1 of 1