A4821102064018_2
Service Bulletin Details
Public Details for: A4821102064018_2
This bulletin contains a software update to address a red steering warning light with dtc C10AC07 stored.
Models from 2021
Models from 2020
Models from 2019
2019 AUDI A6 |
2019 AUDI A7 |
2019 AUDI A8 |
2019 AUDI Q5 |
2019 AUDI Q7 |
2019 AUDI Q8 |
2019 AUDI SQ5 |
48 Red steering warning light is on, DTC C10AC07 is stored in the power steering control module 48 21 10 2064018/2 September 2, 2021. Supersedes Technical Service Bulletin Group 48 number 21-07 dated July 15, 2021 for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment A6, A7, A8, Q7, Q5, SQ5, SQ7, and Q8 2019 - 2021 All Not Applicable 2020 - 2021 All Not Applicable 2021 All Not Applicable A6 allroad, S6, RS 6, S7, RS 7, Q5 PHEV, SQ8, RS Q8, Audi etron quattro, and Audi etron Sportback A6 Avant, RS 6 Avant, A7 PHEV, Q5 Sportback, and SQ5 Sportback Condition REVISION HISTORY Revision Date Purpose 2 - Revised Condition (Added Note) 1 07/15/2021 Initial publication Customer states: The red steering warning lamp lights up in the instrument cluster. Steering is heavy. Workshop findings: The concern can be reproduced. The following DTC is logged in the power steering control module, J500 (address word 0044): DTC C10AC07 (Steering Malfunction) with symptom code 5258760. Page 1 of 4 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Note: If only the steering heavy concern is present (without DTC and/or warning in the cluster), proceed with the SVM update as described in the Service procedure and reevaluate the vehicle. If there are other DTCs logged in the J500, proceed with GFF/test plans to solve the issue. Technical Background The software for the power steering control module, J500 (address word 0044) needs to be updated. Production Solution New software implemented in production. Service Proceed as follows: 1. Perform a visual check of the steering rack and steering boots and check if steering wheel can be turned freely. 2. Check the “Control module temperature” value of address word 0044. The temperature should be >10°C at the live measured value before the software update. SVM Update Instructions 3. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions. 4. Update the power steering control module, J500 (address word 0044) using the SVM action code 44A030 for parametrization of the control module. Note: The software version will not change. Page 2 of 4 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Warranty Claim Type: 110 up to 48 Months/50,000 Miles. G10 for CPO Covered Vehicles – Verify Owner. If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 4835 Damage Code: 0040 Labor Operations: Remove and install front cover 5192 1900 (Audi e-tron quattro and Audi e-tron Sportback only) See SRT with associated operations Remove and install noise insulation 1082 1900 See SRT with associated operations Check steering rack for damage and free movement 4835 0199 20 TU Software Update (Includes checking for DTCs) 0151 0000 Time stated on the diagnostic protocol (Max 50 TU) GFF No allowance 0 TU Road test prior to the service procedure No allowance 0 TU Road test after the service procedure No allowance 0 TU Diagnostic Time: Claim Comment: As per TSB #2064018/2 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Additional Information The following Technical Service Bulletin(s) will be necessary to complete this procedure: TSB 2011732, 00 Software Version Management (SVM), operating instructions. Page 3 of 4 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. All part and service references provided in this TSB (2064018) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. ©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites without the prior expressed written permission of the publisher. Page 4 of 4 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.