Dealer 40R1

VOLKSWAGEN DEALER COMMUNICATION
Repair Available – Service Action 40R1 / Front Stabilizer Coupling Rod
This notice is for: 
Dealer Principal
General Manager
Sales Managers


Date:
Issue:
Repair:
Affected Vehicles
Service Manager
Parts Manager
Service Consultant


Warranty Administrator
Technicians
September 20, 2021
Some vehicles may have been produced with incorrectly manufactured front stabilizer
coupling rod ball joint(s). If this condition exists in the vehicle, owners may notice a rattling
or knocking sound coming from the front of the vehicle, especially while driving over
rough or irregular road surfaces.

REPAIR AVAILABLE – September 21, 2021 / Inspect and, if necessary, replace
one or both front stabilizer coupling rod(s) and replace front coupling rod nuts.

See ELSA/ServiceNet for complete repair & claiming instructions

Check both the daily Campaign Open Inventory report and OMD for affected
vehicles in inventory. Verify OPEN status in ELSA on the day of repair.
Repair every affected inventory vehicle before delivery to consumers.

Parts Department:



Dealers will be sent an initial allocation prior to customer notification. If no initial
allocation was received, please reference the Repair Projection Tool in the campaign
circular to view your potential VIN population.
Country
USA
USA
CAN
CAN
Beginning
Model Year
2019
2020
2019
2020
Ending
Model Year
2022
2022
2021
2021
Vehicle
ATLAS
ATLAS CROSS SPORT
ATLAS
ATLAS CROSS SPORT
Vehicle
Count
101,086
30,577
10,730
3,173
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid
campaign inquiry & verification source.
Notes:

Schedule owner repairs immediately

Owner mailing – October 2021
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information
and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the
Volkswagen Service Loaner Program to determine loaner eligibility.
-END OF MESSAGEEnsure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection
40R1_DLR_LAUNCH