SRV-TSB-21-009
Service Bulletin Details
Public Details for: SRV-TSB-21-009
Cr209 thermostatic valve replacement. Applicability: monster my2021 (all versions). This technical service bulletin informs dealers and service managers of the potential for malfunctions of the instrument panel due to improper routing
- 2021 -
Models from 2021
2021 DUCATI MONSTER 1200 |
2021 DUCATI MONSTER 821 |
CR221 – Check and Possible Re-Route of Instrument Panel Wiring Monster (937cc) MY 21-22 (all versions) Technical Service Bulletin SRV-TSB-21-009 Date: To: From: September 16, 2021 Dealer Principal, General Manager, Service Manager, North American Dealer Network Richard Kenton, Technical Director Eric Bradley, Technical Training and Publications Manager Dear Dealers, Ongoing product quality testing and field reports have identified a potential for malfunctions of the instrument panel (turning on of several warning lights) and the validation of several errors to the CAN line for the involved model, due to an improper routing of the instrument panel wiring. The phenomenon does not lead to the undesired stop of the vehicle or engine while riding, and can take place while turning handlebar with the vehicle in standstill conditions. To rectify this potential issue, the instrument panel wiring must be checked and, if necessary re-routed, on a well-defined production of vehicles. Instrument panel wiring Ducati North America www.ducati.com 1292 Reamwood Ave. Sunnyvale CA, 94089 Tel +1 650 933 9800 1/8 CR221 – Check and Possible Re-Route of Instrument Panel Wiring Monster (937cc) MY 21-22 (all versions) Technical Service Bulletin SRV-TSB-21-009 Application You can find the precise list of VIN numbers involved in CR221 on the DCS, in sections: VIN HISTORY It is possible to search by individual frame number. CAMPAIGNS It is possible to search for all the frame numbers that you received from Ducati Motor Holding. Customer Impact All motorcycles in your inventory (to be registered or already registered) and to be delivered to final Customers must be updated during pre-delivery operations and always before delivery to the final Customer. All motorcycles already delivered to final Customers must undergo this operation as soon as they come to your workshop. Note: this is NOT a safety recall. Parts Distribution No spare parts are required to complete this operation. The required self-locking ties are easy to find consumables and should be sourced locally. Warranty Reimbursement Rules Reimbursement for work associated with this Service Campaign will be made through the regular warranty claim procedure using the “Vehicle History” section of the DCS. The warranty claim is pre-filled and is identified as CR221. The Dealer will be reimbursed for the labor of 18min (3 labor units) that includes the time necessary for : • Vehicle reception • Check and possible re-routing of instrument panel wiring • Soft cleaning of the vehicle Ducati North America www.ducati.com 1292 Reamwood Ave. Sunnyvale CA, 94089 Tel +1 650 933 9800 2/8 CR221 – Check and Possible Re-Route of Instrument Panel Wiring Monster (937cc) MY 21-22 (all versions) Technical Service Bulletin SRV-TSB-21-009 Table of contents Introduction Page 1 Application 2 Customer Impact 2 Parts Distribution 2 Warranty Reimbursement Rules 2 Service Solution 3 Service Solution NOTE For a better understanding of instrument panel wiring correct routing, a video has been made and can be viewed at the following link: https://youtu.be/j8Q7Z9zNuA8 WARNING To ensure the correct execution of the operation within the provided labor time to carry out the updates, it is necessary to follow the sequence indicated in the following instructions Ducati North America www.ducati.com 1292 Reamwood Ave. Sunnyvale CA, 94089 Tel +1 650 933 9800 3/8 CR221 – Check and Possible Re-Route of Instrument Panel Wiring Monster (937cc) MY 21-22 (all versions) Technical Service Bulletin SRV-TSB-21-009 Part 1: Inspection 1. Working on vehicle LH side: Remove screw with collar M5x9 (1) retaining the RH cover (2) to check the routing of headlight branch (3). 2. The blue taping (5) present on instrument panel wiring (3) must be positioned on the front wiring guide, as shown in the figure (taping must slightly protrude over the special guide). • If the taping IS in the correct position, reinstall the LH cover by tightening the 2 screws with collar M5x9 to 3 Nm± 10% • If the taping IS NOT in the correct position, proceed to Part 2 Instrument Panel Harness Re-routing Ducati North America www.ducati.com 1292 Reamwood Ave. Sunnyvale CA, 94089 Tel +1 650 933 9800 4/8 CR221 – Check and Possible Re-Route of Instrument Panel Wiring Monster (937cc) MY 21-22 (all versions) Technical Service Bulletin SRV-TSB-21-009 Part 2: Instrument Panel Harness Re-routing 1. Loosen screw (6) retaining the front wiring guide and correctly re-route wiring, as shown in the figure. 2. The black heat-shrink sheath (7) (highlighted in green in the figure) must be positioned at the center of the large self-locking tie (8), as shown in the figure. (NEVER to the right or left of tie). Ducati North America www.ducati.com 1292 Reamwood Ave. Sunnyvale CA, 94089 Tel +1 650 933 9800 5/8 CR221 – Check and Possible Re-Route of Instrument Panel Wiring Monster (937cc) MY 21-22 (all versions) Technical Service Bulletin SRV-TSB-21-009 Sheath actual picture 2 A. Should the tie be already correctly positioned at the center of the sheath, mark the check with a felt pen (see figure below), then proceed to step 8 2 B. Should tie not be positioned as specified above, re-position it by following the procedure from step 3 forward Ducati North America www.ducati.com 1292 Reamwood Ave. Sunnyvale CA, 94089 Tel +1 650 933 9800 6/8 CR221 – Check and Possible Re-Route of Instrument Panel Wiring Monster (937cc) MY 21-22 (all versions) Technical Service Bulletin SRV-TSB-21-009 3. Remove the self-locking tie 4. Use a felt pen to make a mark on sheath centerline 5. Insert the new large self-locking tie (11) inside the seat on frame, aiming it as shown in the figure NOTE For easier fitting of the self-locking tie into its housing, work from the right side of the vehicle, by removing the screw with collar M5x9 (9) retaining the cover (10). Ducati North America www.ducati.com 1292 Reamwood Ave. Sunnyvale CA, 94089 Tel +1 650 933 9800 7/8 CR221 – Check and Possible Re-Route of Instrument Panel Wiring Monster (937cc) MY 21-22 (all versions) Technical Service Bulletin SRV-TSB-21-009 6. Re-route instrument panel wiring with the marking just made on the sheath at the center of tie 7. Tighten tie to fasten wiring in its position 8. Re-position RH and LH covers by tightening the 2 screws with collar M5x9 to 3 Nm± 10%. NOTE During re-routing, make sure that headlight wiring branch (12) has adequate slack for movement. 9. Turn handlebar all the way right and left several times to check wiring correct flexibility 10. Check instrument panel and headlight correct operation For questions about the Service Campaign, please contact your Service Area Manager. Ducati North America www.ducati.com 1292 Reamwood Ave. Sunnyvale CA, 94089 Tel +1 650 933 9800 8/8