2055846/5

Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date
Infotainment screen turns red sporadically
Bentley: worldwide (2WBE),Hongkong-Macau (5HK)
Bentley
2055846/5
EH
Approval
New customer code
Object of complaint
Complaint type Position
information, navigation, communication, entertainment -> radio, navigation, MMI, hard drive device functions functionality
information, navigation, communication, entertainment -> instrument cluster, displays, display panels
functionality
Vehicle data
New Continental GT and New Continental GTC
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
3S3*
3S3*
3S3*
3S3*
3S3*
3S4*
3S4*
3S4*
3S4*
2018
2019
2020
2021
2022
2019
2020
2021
2022
E
E
E
E
E
E
E
E
E
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
Gearbox code
*
*
*
Final drive code
*
*
*
New Flying Spur
Sales types
Type
ZG2*
ZG2*
ZG2*
MY
2020
2021
2022
Brand Designation Engine code
E
*
E
*
E
*
Documents
Document name
master.xml
Technical product information
Infotainment screen turns red sporadically
Customer statement / workshop findings
Infotainment screen turns red sporadically (Figure 1)
Figure 1
Technical background
A technical DISS query should be raised by the retailer to highlight the issue described is evident
Refer to Measure section of this TPI
Production change
Under investigation
Measure
Reset the Infotainment system as follows:
•
Press and hold the volume rotary switch (Figure 2) for 10 seconds
Figure 2
Customer information
•
Following the reset of the system the issue should not re-occur
Transaction No.: 2055846/5