SRP 21-035

SANICON TURBO MACERATOR DIAGNOSIS MY2016-2022
Bulletin Type:
SRP
Bulletin #(s):
21-035
Job Code(s):
Flat Rate(s):
Publication Date:
If affected unit has warranty
remaining, submit your claim
following the normal process
Incident:
Affected Units:
Parts List:
Misc. Tools & Supplies:
September 2021
Make(s):
Entegra
Model(s):
Embark, Reatta,
Reatta XL, Aspire,
Anthem, Cornerstone
Model Year(s):
2016-2022
THE MACERATOR WILL NOT RUN OR RUNS BUT WILL NOT PUMP.
2016-2022 Entegra Embark & Reatta & XL & Aspire & Anthem &
Cornerstone
1 EA THETFORD: PUMP (PART #0303362)
1 EA MACERATOR THETFORD SANI-CON TURBO MODEL #97646
WIWHT 30' HOSE/SLEEVE
N/A
Parts Return Information: N/A
VISUAL DIAGNOSTIC INSTRUCTIONS FOR 2016-2022 MACERATOR
1. Complaint: The macerator will not run or runs but will not pump.
a. Cause 1: The breaker for the macerator is tripped off or has no power to it.
i. Breakers shown by MY16-21 on pages 2-4
b. Cause 2: The relay in the wet bay has failed and only clicks without sending power to
macerator motor.
c. Cause 3: The macerator switch has failed or wires have lost connection in the wet bay.
d. Cause 4: The macerator or hose is plugged and will not empty the tanks
21-035 SRP Sanicon Turbo Macerator
September 2021
Page 1 of 7
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Correction for Cause 1: MY21: The macerator
is fed from the ML-RBS remote battery switch
(shown in Fig 1). (House 12V Main Power)
The macerator connection continues through a 40
amp auto resetting mini breaker (shown in Fig 2 &
Fig 3) to the macerator relay in the wet bay on the
driver side of the unit.
Confirm the switch is on and power is being fed to
the bus bar and breakers attached.
Test the auto resettable breaker for power on both
terminals (Fig 2 & 3).
Fig 1
Fig 2
ML-RBS REMOTE
BATTERY SWITCH
Fig 3
21-035 SRP Sanicon Turbo Macerator
September 2021
Page 2 of 7
2. Correction for Cause #1: MY 19 & 20: The breaker for the macerator in MY 19 & 20 is tripped
off at the DCD board on the passenger side battery compartment shown in Fig 3 & Fig 4.
a. Correction for MY 19 & 20: Check and push #22 to reset breaker if it is tripped.
MY20
Fig 3
MY20
Fig 4
3. Correction for Cause #1: MY19The breaker for the macerator in MY19 is tripped off at the DCB
board on the passenger side, rear bulkhead, behind the carpeted panel shown in Fig 5-7.
a. Correction for MY 19 & 20: Check and reset breaker if it is tripped.
Fig 5
Fig 6
DCD
BOARD
MY19
21-035 SRP Sanicon Turbo Macerator
Fig 7
DCD BOARD
MY19
September 2021
MY19
Page 3 of 7
4. Correction for Cause #1: MY17 & MY18: Check for power at the mini breaker shown with a
red circle in Fig 10 located on the passenger side, rear bulkhead, behind the Velcro carpeted panel
shown in Fig 8 & 9. Confirm all yellow levers are engaged/on, if auto resetting mini breaker has no
outgoing power, replace mini breaker.
Fig 8
Fig 9
Fig 10
Mini Breaker
5. Correction for Cause #1: MY16: Check for power at the mini breaker shown in Fig 13 with the
red circle located on the passenger side, rear bulkhead, behind the Velcro removable carpeted
panel shown in Fig 11 & 12.
Fig 11
21-035 SRP Sanicon Turbo Macerator
Fig 12
Fig
Fig 13
13
September 2021
Page 4 of 7
6. Correction for Cause #2: MY16-2021: The relay in the wet bay has failed and only clicks
without sending power to macerator motor. Test power at relay input and output to the macerator.
Replace the relay as needed. See “System Schematic”, Fig 16 & 17 for test information.
a. The relay shown in Fig 15 is located on the right side on the wet bay by behind the cover
board shown in Fig 14 near the water hose reel.
Fig 14
Relay harness
harness
Relay
in this
this area
area
in
behind water
water
behind
board.
board.
Fig 15
System Schematic
21-035 SRP Sanicon Turbo Macerator
September 2021
Page 5 of 7
7. Spade Terminal layout in Fig 16 & Fig 17.
8. Meter the relay:
a. Macerator switch on connected ground to #85.
b. Changes 12V B+ from terminal #87A to #87.
Fig 16
Fig 17
21-035 SRP Sanicon Turbo Macerator
September 2021
Page 6 of 7
Correction for Cause #3:MY16-21: The macerator switch has failed or wires have lost connection at
the switch or the relay in the wet bay. Check wire connections on the relay and switch in water bay board
shown in Fig 18-20.
Fig 18
Fig 19
Fig 20
PHOTO LOOKING UP UNDER THE BACK SIDE OF
WATER BOARD.
Correction for Cause #4:MY16-21: The macerator or hose is plugged and will not empty the tanks.
Remove the obstruction in the impeller or the hose.
 Failure to clear the obstruction could cause damage to the pump, which is not covered under
warranty.
 A clog or obstruction in the pump impeller or hose could trip the over temperature switch (130
degrees C).
 Letting the pump run while empty could trip the over temperature switch.
o Over temperature switch will auto reset when cooled sufficiently.
Jayco’s sole obligation under our limited warranty is to repair or replace defective materials and/or workmanship deemed our responsibility as determined
by Jayco in our sole discretion. Jayco reserves the right to use new and/or remanufactured parts or materials of similar quality to complete any work, and to
make parts and/or design changes as appropriate without notice to anyone. Jayco designs and/or materials changes are done without obligation to
incorporate such changes in previously manufactured product. Jayco makes every reasonable effort to ensure field remedies will not adversely affect
performance and/or safety of the unit. This field remedy is not intended to extend to future performance of this RV, or any of its materials, components or
parts beyond the standard warranty period. The RV owner’s obligation to notify Jayco, or one of its independent, authorized dealers, of a claimed defect
does not modify any obligation placed on the RV owner to contact Jayco directly when attempting to pursue remedies under state or federal law. Jan. 2019.
903 South Main Street • P.O. Box 460 • Middlebury, IN 46540
21-035 SRP Sanicon Turbo Macerator
September 2021
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