2060446/5

Technical product information
Topic
Market
area
Brand
Clicking noise from the front wheels when conducting a static lock to lock steering manoeuvre
Russische Föderation (5RU),Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing
(6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea
(6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States
E05 Bentley USA and rest America (6E05)
Bentley
Transaction
2060446/5
No.
Level
EH
Status
Approval
Release
date
New customer code
Object of complaint
Complaint type
Position
running gear -> steering, power-assisted steering -> steer noise, vibration -> crackle
New workshop code
Object of complaint
Complaint type
Position
running gear -> running gear, springs, shock absorbers -> axle member dimensional accuracy -> contour dimensional deviation front right
running gear -> running gear, springs, shock absorbers -> axle member dimensional accuracy -> contour dimensional deviation front left
Vehicle data
New Continental GT/GTC and New Flying Spur
Sales types
Type
3S3*
3S3*
3S3*
3S3*
3S3*
3S4*
3S4*
3S4*
3S4*
ZG2*
ZG2*
ZG2*
MY
2018
2019
2020
2021
2022
2019
2020
2021
2022
2020
2021
2022
Brand Designation Engine code
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*
Documents
Document name
master.xml
Gearbox code
*
*
*
*
*
*
*
*
*
*
*
*
Final drive code
*
*
*
*
*
*
*
*
*
*
*
*
Technical product information
Clicking noise from the front wheels when conducting a static lock to lock steering manoeuvre
Transaction No.: 2060446/5
Customer statement / workshop findings
Clicking noise from the front wheels whilst performing a static lock to lock steering manoeuvre
Technical background
Verify that the customer complaint matches the video within the Bentley Hub – Reference TPI Transaction number 2060446/The operative MUST ensure that all similar symptom TPI’s are checked to ensure the fault is exactly as described
Should the issue be as confirmed in the video, the operative should refer to the instructions within the Measure section of this
TPI
Production change
Under investigation
Measure
Reminder - Ensure the fault is exactly as described in the customer statement and the video within the Bentley Hub – Referencing TPI
Transaction number 2060446/1
1) Record a clear video of the noise and confirm/check the following:
•
Is the noise easily reproducible when car is warm/cold or both?
•
Is the noise audible on both sides of vehicle or one side only?
2) Check the vehicle history to confirm/check if the vehicle has previously been involved in an accident
Or
Has any work has been carried out as follows:
•
Front brake pads and brake discs
•
Front wheel bearing/hub assembly
•
Steering rack and steering components
•
Front suspension components
3) Carry out a full visual check of the following components:
•
Front suspension system
•
Braking system
•
Steering system – in particular the track rod ends for wear, damage or debris/contamination
Should any faults be found, the retailer MUST raise a new DISS query or update the already open query ensuring all findings are
clearly shown and described before replacing any parts
4) If no faults are found the operative should carry out the remaining instructions:
•
Replace the front wheel bolts as per the repair manual and ensure the clamping faces between wheel and brake disc are clean and free
from any debris
•
Reassess the vehicle to check and confirm the noise is no longer present
•
If fault is still evident the retailer MUST raise a new DISS query or update the already open query to inform Product Support that the wheel
bolts have been replaced
Warranty
accounting
instructions
Two wheels removed and reinstalled (including wheel bolt renewal)
Warranty Type 110 or 910
Damage Service Number 44 07
Damage code
00 20
Labour
Labour Operation Code 44 05 20 00
Time
10 Time units
Time to conduct the initial inspection
Labour
Labour Operation Code 40 01 01 00
Time
20 Time units
Parts information
Refer to the ETKA parts catalogue