TJ 3571311

Polestar 
Service and Parts Business
Technical Journal
TITLE:
Polestar 2: Suspension setting/adjustment
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 35713.1.1
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7515
2020-10-09
2021-07-30
FUNC GROUP:
FUNC DESC:
7610
Shock absorber
Page 1 of 2
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
*Changed suspension setting values
*All Polestar 2 vehicles have been market adapted with a suspension setting of 14 front and 15 rear.
Polestar has decided to offer the customer 1 Free adjustment. Please refer to VIDA for recommended
setting options. However, if customer would like settings different from those listed in VIDA, that is
acceptable also.
Note: Expect to see cars with different settings.
When diagnosing a Polestar vehicle with suspension/ride quality complaints, please follow
recommendations under service.
CSC Customer Symptom Codes
Code
Description
RD
Shock absorption/Harsh ride
DTC Diagnostic Trouble Codes
Vehicle Type
Type
534
Eng
Eng
Desc
Sales Body
Gear
Steer Model Year
2021-9999
Plant
Chassis range
Struc Week
Range
-
0-0
Produced and printed in the USA and available as an electronic document.
© Polestar 2021
Technical Journal 35713.1.1
SERVICE:
When diagnosing a suspension/ride quality complaint, please start by checking and noting the
customer’s settings in the RO.
Note: We should always return it to customer settings.
Warranty Info:
98761-2 (.3) Shock absorber adjustment acc. TJ
Claim type: 05PS
VST Operation Number
VST Operation Number
Description
98761-2
Shock absorber adjustment acc. TJ
LABOR TIME:
Labor time subject to change without notice.
VEHICLE REPORT:
Yes, Please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report Polestar” and sub concern area “Support not needed Polestar”, use
function group 7610.
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2021-07-30