T-SB-0084-21

T-SB-0084-21
September 27, 2021
Sloshing or Splashing Noise From Inside One or More
Door Panels
Service
Category
Vehicle Exterior
Section
Door/Hatch
Market USA
Applicability
YEAR(S)
MODEL(S)
2021 - 2022
RAV4 Prime
2019 - 2022
RAV4, RAV4 HV
ADDITIONAL INFORMATION
Introduction
Some 2019 – 2022 model year RAV4 and RAV4 Hybrid, and 2021 – 2022 model year RAV4 Prime
vehicles may exhibit a sloshing or splashing noise from inside one or more door panels when
driving, opening and/or closing a door, and/or braking. This condition is caused by a cavity
wax/debris/substance that may block door drain holes and restrict water from draining properly.
Follow the Repair Procedure in this bulletin to address this condition.
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
BD2009
R & R ALL Four Door
Weather Strip Mouldings
1.6
67863-#####
66
88
*Warranty claim MUST be submitted with the correct 10-digit OFP. Choose the correct OFP for the vehicle being
repaired by searching for the parts in the Electronic Parts Catalog using the VIN filter.
APPLICABLE WARRANTY
 This repair is covered under the Toyota Standard Warranty. This warranty is in effect for
36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
 Warranty application is limited to occurrence of the specified condition described in
this bulletin.
© 2021 Toyota Motor Sales, USA
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T-SB-0084-21
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Sloshing or Splashing Noise From Inside One or More Door Panels
Parts Information
PART NUMBER
PART NAME
QTY
67863-0R040
Weatherstrip, FR Door, No.2 RH
1
67864-0R040
Weatherstrip, FR Door, No.2 LH
1
67873-0R040
Weatherstrip, RR Door, No.5 RH
1
67874-0R040
Weatherstrip, RR Door, No.5 LH
1
Required Tools & Equipment
SPECIAL SERVICE TOOLS (SST)
PART NUMBER
QTY
Plastic Pry Tool Kit*
00002-06020-01
1
*Essential SST.
NOTE
Additional SSTs may be ordered by calling 1-800-933-8335.
Repair Procedure
1. Does the vehicle exhibit a sloshing or splashing noise from inside one or more door panels
when driving, opening and/or closing a door, and/or braking?

YES — Go to step 3.

NO — Continue to step 2.
© 2021 Toyota Motor Sales, USA
T-SB-0084-21
September 27, 2021
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Sloshing or Splashing Noise From Inside One or More Door Panels
Repair Procedure (continued)
2. Lift the weatherstrip moulding in the bottom of one of the doors exhibiting the condition and
check for the condition of ALL three drain holes.
Is there excessive cavity wax/debris/substance blocking the door drain holes and restricting
water from draining properly?

YES — Continue to step 3.

NO — This bulletin does NOT apply. Continue diagnosis using the applicable
Repair Manual.
Figure 1.
1
1
1
Wax-type Substance Blocking the Door Drain Holes
© 2021 Toyota Motor Sales, USA
T-SB-0084-21
September 27, 2021
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Sloshing or Splashing Noise From Inside One or More Door Panels
Repair Procedure (continued)
Remove the bottom door weatherstrip moulding from ALL four doors (front left, front right, rear
left, and rear right).
A. Use the plastic clip removal tool to disengage the clips from the front doors and remove
the front door No. 2 weatherstrip moulding.
B. Use the plastic clip removal tool to disengage the clips from the rear doors and remove
the rear door No. 5 weatherstrip moulding.
NOTE
Replace weatherstrip moulding if the clips are damaged during removal.
Figure 2.
Location of Clips Behind the Weatherstrip Moulding
© 2021 Toyota Motor Sales, USA
T-SB-0084-21
September 27, 2021
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Sloshing or Splashing Noise From Inside One or More Door Panels
Repair Procedure (continued)
Use high pressure water to clean ALL debris from the weatherstrip mouldings and drain holes
from ALL four doors.
NOTE
Make sure all weatherstrip mouldings and drain holes on all doors are clean and free of road debris.
Figure 3.
Location of Drain Holes
Figure 4. Example of Debris on
Weatherstrip Moulding
Figure 5. Example of Debris on
Drain Hole
© 2021 Toyota Motor Sales, USA
T-SB-0084-21
September 27, 2021
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Sloshing or Splashing Noise From Inside One or More Door Panels
Repair Procedure (continued)
BEFORE reinstalling the front door weatherstrip mouldings trim the inner lip of the
weatherstrip mouldings for ALL front doors to prevent debris build up in the future.
A. Measure 27 mm from clip No. 4 from the rear edge of the molding (right).
Figure 6. Weatherstrip Moulding
1
1
Clip No. 4
2
Rear Edge of the Moulding
Figure 7. Weatherstrip Moulding
1
1
Inner Lip
© 2021 Toyota Motor Sales, USA
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Sloshing or Splashing Noise From Inside One or More Door Panels
Repair Procedure (continued)
B. Cut the inner lip of the weatherstrip moulding with the following dimensions:
Length: 20 mm
Height: 10 mm
Figure 8. Weatherstrip Moulding
2
1
3
4
1
Length of Cut: 20 mm
2
Height of Cut: 10 mm
3
Length Between Cut and Clip No. 4: 27 mm
4
Clip No. 4 (from rear edge of the molding)
© 2021 Toyota Motor Sales, USA
T-SB-0084-21
September 27, 2021
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Sloshing or Splashing Noise From Inside One or More Door Panels
Repair Procedure (continued)
BEFORE reinstalling the rear door weatherstrip mouldings, trim the inner lip of the
weatherstrip mouldings for ALL rear doors to prevent debris build up in the future.
A. Measure 37 mm from clip No. 3 from the front edge of the molding (left).
Figure 9. Weatherstrip Moulding
1
2
1
Front Edge of the Moulding
2
Clip No. 3
Figure 10. Weatherstrip Moulding
1
1
Inner Lip
© 2021 Toyota Motor Sales, USA
T-SB-0084-21
September 27, 2021
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Sloshing or Splashing Noise From Inside One or More Door Panels
Repair Procedure (continued)
B. Cut the inner lip of the weatherstrip moulding with the following dimensions:
Length: 20 mm
Height: 10 mm
Figure 11. Weatherstrip Moulding
2
1
3
4
1
Length of Cut: 20 mm
2
Height of Cut: 10 mm
3
Length Between Cut and Clip No. 3: 37 mm
4
Clip No. 4
© 2021 Toyota Motor Sales, USA
T-SB-0084-21
September 27, 2021
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Sloshing or Splashing Noise From Inside One or More Door Panels
Repair Procedure (continued)
Reinstall the weatherstrip moulding back on ALL doors.
A. Reinstall the front door No. 2 weatherstrip mouldings by reinstalling the clips.
B. Reinstall the rear door No. 5 weatherstrip mouldings by reinstalling the clips.
NOTE
Replace weatherstrip moulding if the clips are damaged during removal.
Figure 12. Reinstalling Weatherstrip Moulding to Door
8. Ensure the cut window on the weatherstrip
moulding and the drain hole align properly.
Figure 13.
© 2021 Toyota Motor Sales, USA
T-SB-0084-21
September 27, 2021
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Sloshing or Splashing Noise From Inside One or More Door Panels
Repair Procedure (continued)
9. Pour water into the repaired doors to
confirm the drain holes are
working properly.
Figure 14.
1
10. Open and close the repaired doors and
test-drive the vehicle to ensure the
condition no longer exists.
2
2
1
Pour Water Here
2
Check Water Drain
© 2021 Toyota Motor Sales, USA