A5721852064183_2
Service Bulletin Details
Public Details for: A5721852064183_2
This bulletin contains repair instructions for detached outer door seals.
Models from 2022
| 2022 AUDI E-TRON |
| 2022 AUDI E-TRON GT |
| 2022 AUDI Q4 E-TRON |
Models from 2021
| 2021 AUDI E-TRON |
| 2021 AUDI Q3 |
| 2021 AUDI Q5 |
| 2021 AUDI Q5 E |
| 2021 AUDI Q5 E PHEV |
| 2021 AUDI Q7 |
| 2021 AUDI Q8 |
Models from 2020
| 2020 AUDI A3 ETRON |
| 2020 AUDI E-TRON |
Models from 2019
| 2019 AUDI A3 ETRON |
| 2019 AUDI E-TRON |
57 Bonded outer door seal is detached from the door 57 21 85 2064183/2 October 21, 2021. Supersedes Technical Service Bulletin Group 57 number 21-81 dated July 28, 2021 for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment Audi e-tron quattro 2019 – 2022 All Not Applicable Audi e-tron sportback quattro 2020 – 2022 All Not Applicable Condition REVISION HISTORY Revision Date Purpose 2 - Revised Warranty (Updated Labor Operation) 1 07/28/2021 Initial publication Customer states: The outer door seal has come loose. Workshop findings: The bonding of the outer door seal has detached from the door. Page 1 of 5 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Background Various factors such as pressure, temperature, and contamination in the bonding area can influence the adhesive bond between the outer door seal and the door. The adhesive bond for the outer door seal can come loose in the entire area where the outer door seal makes contact with the door (Figures 1 - 4). Figure 1. The outer door seal detached from the door. Figure 2. The outer door seal detached from the door. Page 2 of 5 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Figure 3. The outer door seal detached from the door. Figure 4. The outer door seal detached from the door. Production Solution Improved processes in series production. Page 3 of 5 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Service 1. Replace affected door seals as described in the Elsa Repair Manual. Note the following requirements when performing this repair: The vehicle and the seal must be at room temperature. The bonding surfaces must be free of dirt and grease. Do not stretch the seal during installation. To prevent the outer door seal from becoming detached or misaligned, the door must not be closed for at least 30 minutes. If the door seal has been removed, use the routing of the outer door seal on the opposite side as a guide when positioning the outer door seal. Remove any remaining adhesive tape from the door using adhesive strip remover VAS 6349. Clean the bonding surface on a painted surface with cleaning solution D 009 401 04 and let it dry. Warranty Claim Type: 110 up to 48 Months/50,000 Miles. G10 for CPO Covered Vehicles – Verify Owner. If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 5765 5864 Damage Code: 0010 Labor Operations: Outer ft door seal remove + reinstall 5765 1950 See SRT with associated operations Rear door outer seal remove + reinstall 5864 1999 90 TU GFF No allowance 0 TU Road test prior to the service procedure No allowance 0 TU Road test after the service procedure No allowance 0 TU Diagnostic Time: Claim Comment: As per TSB #2064183/2 Page 4 of 5 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Required Parts and Tools Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Part Number Part Description Quantity See ETKA Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual See ETKA/ELSA D00940104 All-purpose cleaner Shop Supply Tool Number Tool Description VAS 6349 Adhesive strip remover Additional Information All parts and service references provided in this TSB (2064183) are subject to change and/or removal. ©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites without the prior expressed written permission of the publisher. Page 5 of 5 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.