A9121462063702_3
Service Bulletin Details
Public Details for: A9121462063702_3
This bulletin states to create a pss when the mmi display turns blue. Workaround provided.
Models from 9999
9999 AUDI AUDI |
Models from 2022
2022 AUDI E-TRON GT |
Models from 2021
PSS 91 MIB3: MMI display turns blue 91 21 46 2063702/3 October 26, 2021. Supersedes Technical Service Bulletin Group 91 number 21-40 dated October 13, 2021 for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment A4, A4 allroad, S4, A5, A5 Cabriolet, A5 sportback, S5, S5 Cabriolet, S5 sportback, RS 5, RS 5 Cabriolet, RS 5 sportback, A6, A6 allroad, A6 Avant, S6, RS 6 Avant, A7, S7, RS 7, A8, S8, Q5, SQ5, Q7, SQ7, Q8, SQ8, RS Q8, Audi e-tron quattro, and Audi e-tron sportback quattro 2021 All MIB3 Audi e-tron GT 2022 000001 - 002735 MIB3 Condition REVISION HISTORY Revision Date Purpose 3 - Revised Service (Updated expected release date) 2 10/13/2021 Revised header (Added Models) 1 06/21/2021 Initial publication Page 1 of 3 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Customer states: The MMI display turns completely blue (Figures 1 - 2). Figure 1. Dual screen vehicle. Figure 2. Single screen vehicle. Page 2 of 3 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Background An issue in the display driver can cause the displays to turn blue. Production Solution Updated software implemented in MY22. Service 1. Workaround: Reset the MMI by pushing the On/Off/Volume button for 10 seconds or more. The MMI will reboot and should work normally afterward. 2. Explain to the customer that a permanent solution is forthcoming for the 1st quarter of 2023 and that no repairs are necessary at this point. Do not replace any components for this condition since this will not resolve the customer’s concern. 3. Create a PSS record in the PSS application through the Pending Service Solutions (PSS) link in AccessAudi (under Related Links >> Service), or through the Technical Assistance page in Elsa. Warranty This TSB is informational only and not applicable to any Audi Warranty. Additional Information All part and service references provided in this TSB (2063702) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. ©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Page 3 of 3 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.