A5521642064953_2

55 Status of the charging port door(s) is displayed incorrectly
55 21 64 2064953/2 October 31, 2021. Supersedes Technical Service Bulletin Group 55 number 21-63 dated
October 26, 2021 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
Audi e-tron
GT, Audi
RS e-tron
GT
2022
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised header (Corrected Elsa display issue)
1
10/26/2021
Initial publication
Customer states:
 The status (open/closed) of the charging port door(s) is displayed incorrectly in the driver information system
(DIS).
Workshop findings:
 The status of one or both charging port doors is not detected correctly. The charging port door actuator(s) is
defective.
Technical Background
Oxidation and/or contamination of the charging port door actuator can lead to this concern.
The DIS in the Audi virtual cockpit displays the message that the charging port door needs to be closed (Figure
1).
Page 1 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Figure 1. DIS message incorrectly requesting to close the charging port door.
Production Solution
Not applicable.
Service
Replace both charging port door actuators (left + right) according to the Elsa Repair Manual
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
5544
Damage Code:
0040
Labor Operations:
2 Fuel door positioning motors remove +
reinstall
5544 2099
60 TU
Page 2 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Diagnostic Time:
Claim Comment:
GFF
0150 0000
Time stated on
the diagnostic
protocol (Max 50
TU)
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
As per TSB #2064953/2
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per the
Repair Manual
See ETKA/ELSA
9J1962625A
Actuator
02
Additional Information
All parts and service references provided in this TSB (2064953) are subject to change and/or removal.
©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
Page 3 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.