2055580/7

Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date
Rotating Display - Fault Diagnosis
Bentley: worldwide (2WBE),Hongkong-Macau (5HK)
Bentley
2055580/7
EH
Approval
New customer code
Object of complaint
Complaint type
information, navigation, communication, entertainment -> radio, navigation, MMI, hard drive device
functions -> raise display
information, navigation, communication, entertainment -> radio, navigation, MMI, hard drive device
functions -> retract display
functionality -> without function /
defect
functionality -> defective function
sequence
Vehicle data
New Continental GT
Sales types
Type
3S3*
3S3*
3S3*
3S3*
3S3*
MY
2018
2019
2020
2021
2022
Brand Designation Engine code
E
*
E
*
E
*
E
*
E
*
Gearbox code
*
*
*
*
*
Final drive code
*
*
*
*
*
Gearbox code
*
*
*
*
Final drive code
*
*
*
*
Gearbox code
*
*
*
Final drive code
*
*
*
New Continental GTC
Sales types
Type
3S4*
3S4*
3S4*
3S4*
MY
2019
2020
2021
2022
Brand Designation Engine code
E
*
E
*
E
*
E
*
New Flying Spur
Sales types
Type
ZG2*
ZG2*
ZG2*
MY
2020
2021
2022
Brand Designation Engine code
E
*
E
*
E
*
Documents
Document name
master.xml
Position
Technical product information
Rotating Display - Fault Diagnosis
Transaction No.: 2055580/7
Customer statement / workshop findings
Various rotating display operational complaints or noises.
Technical background
Follow the Measure section of this TPI that relates to your customer complaint.
Production change
Not applicable.
Measure
IMPORTANT: Prior to conducting any work the operative MUST capture a video of the issue
Follow the below instructions that relates to your customer complaint.
1. Operational issues
2. Rotating display alignment
3. Grinding noise on operation
4. Rattling noise on operation
5. Squeak/creak on operation
6. Creak/rattle from rotating display whilst driving/uneven operation during rotation
Before any repair work is carried out, where possible obtain a video demonstrating the customers complaint. This may be
required for further analysis.
1. Operational issues
• Not rotating
•
Incorrect operation
•
Stuck on one face or in one position
•
Sporadic operation
•
Slow or fast operation
VERY IMPORTANT: A video/photo of the issue should be captured
1. Carry out re-initialisation of the Bentley rotating display (BRD)
•
Check the rotating screen alignment as per TPI 2051526/- record before and after gap/flush results and re-test
2. If the complaint is still evident and a DTC for rotating display present, complete the applicable test plan.
•
Check the rotating screen alignment as per TPI 2051526/5 record before and after gap/flush results and re-test.
The following check in step 3 MUST be conducted with extreme care/caution
3. If no obvious defect can be found then remove the rotating display.
Infotainment → Multimedia system → Rotating display → rotating display – To remove and refit
IMPORTANT: Leave the BRD electrically connected to the car and re-test the operation of the BRD (Note: the fascia, dials and screen must all
be fitted to function correctly)
In the event the issue is still evident after conducting step 3, the operative MUST proceed with the remaining instructions
NOTE: Should the issue not be evident, the BRD should be refitted and retested
Pulley
Check pulley wheel for looseness and ensure the keyway is present and fitted correctly (Figure 1).
Figure 1
If either defect is present raise a DISS technical query with photos attached, do not follow any more steps at this point.
Link bar
Check link bar for deformation (Figure 2).
If the link bar is deformed or bent, remove the link bar and attempt to straighten then refit the link bar. Refit the rotating display to a state that it
can be tested then carry out re-initialisation and retest. Should this not be successful raise a DISS technical query with photos attached, do not
follow any more steps at this point.
Figure 2
Micro switches
Check the condition of both micro switches for damage or connection misalignment (Figure 3).
If the micro switches are damaged or misaligned, attempt to repair and retest. Refit the rotating display to a state that it can be tested then carry
out re-initialisation and retest. Should this not be successful raise a DISS technical query with photos attached, do not follow any more steps at
this point.
Figure
3
Alignment of inner to outer mechanism
Check the alignment of inner to outer mechanism as shown (Figure 4).
If the mechanism is out of alignment raise a DISS technical query with photos attached, do not follow any more steps at this point.
Figure 4
Fixing screws
Check the tightness of the fixing screws highlighted (Figure 5), there are 8 fixing screws in total.
Check and retighten where necessary (3 Nm).
Figure 5
Fixing nut
Check the tightness of the fixing nut highlighted (Figure 6), there is one nut on each side of the assembly.
Check and retighten where necessary (5 Nm).
Figure
6
Motor harness connections (only applicable up to VIN SCBDD33S2KC073864)
Apply the motor harness rectification detailed in TPI 2053101, this must be carried out.
Control module
Disconnect and reconnect the connector from the control module (Figure 7).
Figure 7
IMPORTANT: After carrying out all check/repairs, refit the rotating display to a state that it can be tested then carry out reinitialisation and retest.
If the complaint is still present after retesting, send a DISS technical query detailing all of your findings with photos/videos to support.
2. Rotating display alignment
• Sticks mid cycle, possibly with a noise – gap between veneer and rotating display visually out of alignment
Follow TPI 2051526.
3. Grinding noise on operation
1. Remove rotating display then check pulley wheel for looseness and ensure keyway is present and fitted correctly (Figure 8).
Figure 8
If either defect is present raise a DISS technical query with photos attached.
4. Rattling noise on operation
1. Remove rotating display then check and if necessary tighten fixing screws highlighted (Figure 9), there are 8 fixing screws in total.
Check and retighten where necessary (3 Nm).
Figure 9
2. Refit the rotating display to a state that it can be tested then carry out re-initialisation and retest.
5. Squeak/creak on operation
When noise is evident, press on outer bezels (Figure 10). If the noise disappears when the bezels of the dials are pressed then replace the dials.
Figure 10
6. Creak/rattle whilst driving from the rotating display unit/uneven operation during rotation
TIP: This symptom can in some cases be evident due to excessive movement within the rotating display motor pivot assembly (Figure 11)
•
The operative should consider the motor pivot assembly
Figure 11
NOTE: To check the motor pivot assembly for excessive movement the rotating display clocks and dials should be removed – Refer to Rep.Gr 91
IMPORTANT: Permission MUST be received via the open or new DISS query before removing the unit
•
Refer to the Bentley Hub and refer to the video referencing TPI 2055580/-
•
Should the movement be as shown in the video, the rotating display unit should be replaced
In the BRD was replaced the retailer should conduct the following:
•
Take a photo of the BRD prior to packaging (Noting any damage)
•
Take a photo of the BRD identification number (Figure 12 as an example)
Figure 12
•
All returned BRD's must be packaged in the replacements original packaging (Figure 13) to avoid any damage during return transit
Figure 13
•
Take a photo of the package prior to dispatch
•
Raise a non technical DISS query stating the BRD has been replaced and will be returned via the normal parts return process
•
Attached all previously requested photos and any other information which may be applicable
Warranty accounting instructions
Checks/adjustments on rotating display (does not include removal of rotating display)
Warranty type
110 or 910
Damage service number 91 32
Damage code
00 55
Labour
Labour operation code 91 32 01 51
Time
20 Time units
Removal and refitting of the rotating display (Only after permission is given via an open DISS query)
Labour
Labour operation code 91 32 19 01
Time
110 Time units
For all other repair times please refer to Elsa Pro.
NOTE: Should TPI 2053101 be carried out, this repair time includes the removal and refitting of the rotating display.
Parts information
Refer to the ETKA parts catalogue