A9021202064854_1

PSS 90 Audi virtual cockpit: rear seat belt warning is on without occupied rear seats
90 21 20 2064854/1 November 3, 2021.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
Audi e-tron
GT, Audi
RS e-tron
GT
2022
All
Not Applicable
Condition
Customer states:
 The indicator light in the Audi virtual cockpit for the rear safety belt monitoring system remains red after the
rear passengers have exited the vehicle although the rear seats are no longer occupied.
Workshop findings:
 No relevant DTCs are stored.
Technical Background
A software malfunction can cause the rear seat belt monitoring system to display incorrectly in the Audi virtual
cockpit.
The following driving situation can lead to this concern:
1.
Driver and rear passengers are wearing safety belts and the vehicle is moving. No safety belt warnings in
the Audi virtual cockpit.
2.
Driver stops vehicle and switches engine and ignition off.
3.
Driver and rear passengers take safety belts off.
4.
Driver gets out of vehicle and opens rear door to enable rear passengers (e.g. child) to exit. It is also
possible that rear passengers’ safety belts were fastened until now and are now unfastened by driver.
5.
Rear door is closed. The rear seats are no longer occupied.
6.
Driver gets back into vehicle to continue journey, closes driver’s door and fastens safety belt.
7.
Driver switches vehicle back on to continue journey or only switches ignition on.
8.
The red indicator light in the Audi virtual cockpit for the rear safety belt monitoring system lights up.
Page 1 of 2
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
9.
The indicator light in the Audi virtual cockpit remains on even while driving and a warning tone is added at
driving speed.
10.
The visual and acoustic warnings can only be eliminated by switching the ignition off and on again or by
opening the driver’s door while the vehicle is stationary.
The issue does not occur if, after opening and closing the rear door and closing the driver’s door, the vehicle is
locked and enters sleep mode, e.g. after arriving at the destination without setting off again immediately.
Production Solution
Not applicable.
Service
1.
Explain to the customer that a solution is forthcoming for the Q1 quarter of 2022 and that no repairs are
necessary at this point. Do not replace any components for this condition since this will not resolve the
customer’s concern.
2.
Create a PSS record in the PSS application through the Pending Service Solutions (PSS) link in
AccessAudi (under Related Links >> Service), or through the Technical Assistance page in Elsa.
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Additional Information
All part and service references provided in this TSB (2064854) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 2 of 2
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.