TJ3544050
Service Bulletin Details
Public Details for: TJ3544050
Latest version software needs to update.
Models from 2020
2020 VOLVO S60 |
2020 VOLVO S60CC |
2020 VOLVO S90 |
2020 VOLVO V60 |
2020 VOLVO V60CC |
2020 VOLVO V90 |
2020 VOLVO V90CC |
2020 VOLVO XC60 |
2020 VOLVO XC90 |
Models from 2019
2019 VOLVO S60 |
2019 VOLVO S60CC |
2019 VOLVO S90 |
2019 VOLVO V60 |
2019 VOLVO V60CC |
2019 VOLVO V90 |
2019 VOLVO V90CC |
2019 VOLVO XC60 |
2019 VOLVO XC90 |
VOLVO CAR SERVICE AND PARTS BUSINESS Technical Journal TITLE: Echo heard on phone call REF NO: ISSUING DEPARTMENT: CAR MARKET: TJ 35440.5.0 Technical Service United States and Canada PARTNER: ISSUE DATE: STATUS DATE: 3 US 7510 Volvo Car USA 2021-06-15 2021-07-01 FUNC GROUP: 3930 FUNC DESC: Equipment for entertainment (radio/TV/VC Page 1 of 2 “Right first time in Time” Rows beginning with * are modified Note! If using a printed copy of this Technical Journal, first check for the latest online version. DESCRIPTION: When using a phone connected to the car’s infotainment system (via Bluetooth, CarPlay, Android Auto, etc.), the caller on the opposite end of the call (landside) may hear an echo when speaking. See information below under Service. CSC Customer Symptom Codes Code 7M 7S HM Description Cellular phone/Other party cannot hear/Handsfree Cellular phone/Other cellular phone problems Cellular phone/Other party cannot hear/Unsure when/at all times Vehicle Type Type 224 225 227 234 235 236 Eng Eng Desc Sales Body Gear Steer Model Year 2019-2020 2019-2020 2019-2020 2019-2020 2019-2020 2019-2020 Plant Chassis range - Struc Week Range 201835-202021 201817-202021 201846-202021 201746-202021 201817-202021 201817-202021 Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing a minimum of 50% wastepaper and 10% post-consumer waste. © 2021 VOLVO CAR USA, LLC Technical Journal 35440.5.0 Type Eng Eng Desc Sales 238 246 256 Body Gear Steer Model Year 2019-2020 2019-2020 2019-2020 Plant Chassis range - Struc Week Range 201817-202021 201817-202021 201817-202021 SERVICE: *New improved software for above symptom has been released as follows: - S/V60, V60CC and XC60 = 2021 week 11 (3/15/2021) - V90, S90, V90CC and XC90 = 2021 week 15 (4/12/2021) *If there is a customer complaint, ensure that the vehicle has the latest software by performing a software upgrade in accordance with TJ 31543. * With the improved software, there may still be some momentary “echo”, but only for a few seconds in the beginning of the phone call until the system has adapted the echo cancelling. Warranty claim info: To get a warranty claim accepted for a job described in this TJ, please use following data: VST OP number:36004-2 VST Operation Number VST Operation Number 36004-2 Description Software control module downloading VEHICLE REPORT: Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use concern area “Vehicle Report” and sub concern area “Support not needed”, use function group 3930. Page 2 of 2 2021-07-01