A9021222064983_1
Service Bulletin Details
Public Details for: A9021222064983_1
This bulletin states to replace the instrument cluster when there is a colorful vertical line (pixel error) in the audi virtual cockpit.
Models from 9999
9999 AUDI AUDI |
Models from 2022
Models from 2021
90 Instrument cluster: the Audi Virtual Cockpit displays a colorful vertical line (pixel error) 90 21 22 2064983/1 November 9, 2021. Model(s) Year VIN Range Vehicle-Specific Equipment A4, S4, A4 allroad, A5, A5 Cabriolet. A5 sportback, S5, S5 Cabriolet, S5 sportback, RS 5, RS 5 Cabriolet, RS 5 sportback, A6, A6 allroad, A6 Avant, S6, RS 6, RS 6 Avant, A7, S7, RS 7, A7 PHEV A8, S8, A8 PHEV, Q5, SQ5, Q5 PHEV, Q5 sportback, Q7, SQ7, Q8, SQ8, and RS Q8 2021 - 2022 All Audi virtual cockpit Gen2+ Condition Customer states: A red, green or blue continuous vertical line is displayed on the instrument cluster (pixel fault) (Figures 1 - 2). Figure 1. Vertical line through the instrument cluster display. Page 1 of 4 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Figure 2. Vertical line through the instrument cluster display. Technical Background There is a hardware issue in Audi virtual cockpit. Production Solution Optimized hardware was introduced into production. Service 1. Please take photos of the customer's concern and upload them into DOC-IT with the repair order. Photos should: Have a date stamp and VIN reference. Be taken in focus and with sufficient light. 2. Please replace the instrument cluster, J285 (address word 0017) according to the Elsa Repair Manual. Page 2 of 4 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Warranty Claim Type: 110 up to 48 Months/50,000 Miles. G10 for CPO Covered Vehicles – Verify Owner. If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 9025 Damage Code: 0040 Labor Operations: Remove and install/replace dash panel insert 9025 XXXX See SRT with associated operations Diagnostic Time: GFF 0150 0000 Time stated on the diagnostic protocol (Max 30 TU) Road test prior to the service procedure No allowance 0 TU Road test after the service procedure No allowance 0 TU Claim Comment: As per TSB #2064983/1 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Required Parts and Tools Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Part Number Part Description Quantity See ETKA Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual See ETKA/ELSA See ETKA Instrument Cluster 01 Additional Information All parts and service references provided in this TSB (2064983) are subject to change and/or removal. Page 3 of 4 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. ©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites without the prior expressed written permission of the publisher. Page 4 of 4 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.