V6019042054353_4
Service Bulletin Details
Public Details for: V6019042054353_4
Sunroof water leak update to include additional model year applicability.
- 2022 - 2021 - 2020 - 2019 - 2018 -
Models from 2022
2022 VOLKSWAGEN TIGUAN |
Models from 2021
2021 VOLKSWAGEN TIGUAN |
Models from 2020
2020 VOLKSWAGEN TIGUAN |
Models from 2019
2019 VOLKSWAGEN TIGUAN |
Models from 2018
2018 VOLKSWAGEN TIGUAN |
Technical Service Bulletin 60-19-04 - Sunroof Water Leak - Reduced Adhesion Causing Loose Seal (U.S. Only) Transaction No: 2054353/4 Release date: 11/17/2021 Condition Applicable Vehicles Model(s) Year Eng. Code Trans. Code VIN Range From VIN Range To Tiguan LWB 2018-2022 All All AX_JM000001 AX_NM019254 Revision Table Instance Number Published Date Version Number Reason For Update 2054353/4 11/17/21 60-19-04 Include additional model year applicability. 2054353/3 1/28/21 60-19-04 Include additional model year and update warranty table labor operation numbers. 2054353/2 4/1/19 V601904 To adjust metadata. 2054353/1 3/27/19 V601902 Original publication. Technical Background Front headliner area is wet around the vanity light(s), sunroof, and overhead console area due to water entering via the sunroof. Note: This TB must be read in its entirety before attempting the procedure described below. Take photos of the seal and body sections that were not adhered to the body. All photos must be uploaded to WISE. See warranty section for more information on uploading information in WISE. Water leak is due to poor adhesion of the sunroof body side seal to the body. Page 1 of 9 © 2021 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 60-19-04 - Sunroof Water Leak - Reduced Adhesion Causing Loose Seal (U.S. Only) Transaction No: 2054353/4 Release date: 11/17/2021 Figure 1: Example of water leak coming from the front vanity light. Figure 2: Example of the sunroof body side seal not having proper adhesion to the body. Production Solution Quality alert implemented at production line as of CW40/21 and VIN: AX_NM019254. Page 2 of 9 © 2021 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 60-19-04 - Sunroof Water Leak - Reduced Adhesion Causing Loose Seal (U.S. Only) Transaction No: 2054353/4 Release date: 11/17/2021 Service Note: Please verify customer concern of water leak before starting repairs. The following items should be checked prior to proceeding with this TB. If any issues are found refer to ElsaPro repair manual group 60 and repair as needed. Water test the vehicle after each repair below to confirm if the issue has been resolved. If the repair does not resolve the issue please proceed with the TB. Sunroof Glass Panel Check Visually ensure sunroof panel molded seal and body side seal have no deformation. Figure 3: Example of the sunroof panel molded seal warped/deformation. Sunroof Drains Check Check for blockage and proper draining. Performing Sunroof Body Side Seal Repair: Remove the sunroof frame per ELSA repair instructions, “Body -> Body Exterior -> 60 Sunroof -> Sliding Sunroof -> Sunroof Frame, Removing and Installing” in Elsa. Remove the sunroof body side seal per ELSA repair instructions, “Body -> Body Exterior -> 60 Sunroof -> Sliding Sunroof -> Sunroof Seals, Removing and Installing -> Outer seal, Removing and Installing” in Elsa. Page 3 of 9 © 2021 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 60-19-04 - Sunroof Water Leak - Reduced Adhesion Causing Loose Seal (U.S. Only) Transaction No: 2054353/4 Release date: 11/17/2021 Tip: Start by pulling slightly on the body side seal and moving along the seal to confirm proper adhesion of the seal to the body until the seal is completely off. Once the seal has been removed, inspect it for nonadhered sections. Note: Take photos of the seal and body sections that were not adhered to the body and upload to WISE for a valid warranty claim. Figure 4: Example of a adhesion issue photo for uploading into WISE. Page 4 of 9 © 2021 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 60-19-04 - Sunroof Water Leak - Reduced Adhesion Causing Loose Seal (U.S. Only) Transaction No: 2054353/4 Release date: 11/17/2021 Tip: Take caution to follow the steps indicated in ELSA for surface cleaning & preparation. If this step is not done correctly the seal will not seal properly to the vehicle body. Tip: During the initial installation process DO NOT remove the “red” protective tape on the seal. Remove the “red” protective tape ONLY after the seal has been properly seated (Figure 5). Figure 5: Example of installing the body side seal WITHOUT removing the “red” protective tape. Page 5 of 9 © 2021 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 60-19-04 - Sunroof Water Leak - Reduced Adhesion Causing Loose Seal (U.S. Only) Transaction No: 2054353/4 Release date: 11/17/2021 Figure 6: Example of removing the “red” protective tape after seal has been properly seated. Continue with the Repair Manual instructions in Elsa to complete the repair. Note: Take proper care to ensure that the seal is properly adhered to the body, this is a critical step to ensure the issue will be resolved. Sunroof Frame Ensure the sunroof frame is properly aligned per ElsaPro repair instructions. Page 6 of 9 © 2021 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 60-19-04 - Sunroof Water Leak - Reduced Adhesion Causing Loose Seal (U.S. Only) Transaction No: 2054353/4 Release date: 11/17/2021 Warranty Note: All documentation is needed for reimbursement and must be uploaded to WISE. For information on uploading documents and pictures in WISE, go to WISE > Resource Center > Dealer Processes & Guide, select pdf file: Wise Operations Section – Doc-IT Technical Bulletin Uploading Process Job Aid. To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and Procedures Manual 1) Model(s) Year(s) Eng. Code(s) Trans. Code(s) VIN Range From VIN Range To Tiguan LWB 2018 - 2022 All All AX_JM000001 AX_NM019254 SAGA Coding Claim Type: Use applicable Claim Type 1) Service Number: 6042 Damage Code 0050 Parts Manufacturer HST Damage Location (Depends on Service No.) - - Tiguan LWB 3ME 2) Labor Operation 3) : Water Test 60480399 = 20 TU Labor Operation 3) : Remove and Install Headliner (5-seater) 70 84 19 20 = See Elsa for latest time units Labor Operation 3) : Remove and Install Headliner (7-seater) 70 84 19 22 = See Elsa for latest time units Labor Operation 3) : Remove and Install Sunroof Frame 60 28 19 50 = See Elsa for latest time units Labor Operation 3) : Remove and Install Seal Inspection 60 42 01 99 = 10 TU Labor Operation 3) : Remove and Install Clean Sunroof Body Frame 60 28 29 99 = 20 TU Page 7 of 9 © 2021 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 60-19-04 - Sunroof Water Leak - Reduced Adhesion Causing Loose Seal (U.S. Only) Transaction No: 2054353/4 Release date: 11/17/2021 Labor Operation 3) : Remove and Install Body Side Seal Replace 60 42 55 50 = See Elsa for latest time units Causal Part: 3G9 877 459 Diagnostic Time 4) GFF Time expenditure 01500000 = Actual GFF print out Road Test 01210002 = 00 TU 01210004 = 00 TU Technical Diagnosis NO NO 01320000 = 10 TU max. Glass Panel Check 01320000 = 20 TU max. Sunroof Drains Check Claim Comment: Input “As per Technical Bulletin 2054353” in comment section of Warranty Claim. 1) Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only 2) Code per warranty vendor code policy. 3) Labor Time Units (TUs) are subject to change with ELSA updates. 4) Documentation required per Warranty Policies and Procedures Manual. Required Parts and Tools Part Number Designation Qty. D 009 401 04 (or equivalent) Cleaner 0.5 D 366 PR1 A1 (or equivalent) Primer 1 3G9 877 459 A Gasket (adhesive) 1 Part numbers are accurate at time of publication. Always refer to ETKA for the latest part information. No special tools required. Page 8 of 9 © 2021 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 60-19-04 - Sunroof Water Leak - Reduced Adhesion Causing Loose Seal (U.S. Only) Transaction No: 2054353/4 Release date: 11/17/2021 Additional Information All part and service references provided in this Technical Bulletin are subject to change and/or removal. Always check with your Parts Dept. and Repair Manuals for the latest information. Page 9 of 9 © 2021 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.