SSM 50251
Service Bulletin Details
Public Details for: SSM 50251
Some 2017-2020 ford and lincoln vehicles equipped with a tcu may exhibit inoperative remote features via ford pass/lincoln way mobile app, incomplete user authorization and/or no modem electronic serial number (esn) displayed. To correct th
Models from 2020
Models from 2019
Models from 2018
Models from 2017
2017 FORD ESCAPE |
2017 FORD F-150 |
2017 FORD FUSION |
2017 FORD FUSION ENERGI |
2017 FORD FUSION HYBRID |
SSM 50251 - 2017-2020 Various Vehicles Equipped With Telematics Control Unit (TCU) - Various FordPass/Lincoln Way Mobile App Concerns Some 2017-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual. APPLICABLE VEHICLES 2018 CAR: PL D544N CONTINENTAL 2018 TRUCK: M2 C520N ESCAPE 2018 TRUCK: B8 U553N EXPEDITION 2018 TRUCK: UB U502N EXPLORER 2018 TRUCK: FC P552N F-150 2018 TRUCK: ME C489N MKC 2018 CAR: D9 U540N MKX 2018 CAR: C9 CD533N MKZ 2018 CAR: ZG S550N MUSTANG 2018 TRUCK: B9 U554N NAVIGATOR 2018 - 2019 CAR: BW B515A ECOSPORT INDIA 2019 CAR: PL D544N CONTINENTAL 2019 TRUCK: M2 C520N ESCAPE 2019 TRUCK: B8 U553N EXPEDITION 2019 TRUCK: UB U502N EXPLORER 2019 TRUCK: FC P552N F-150 2019 TRUCK: ME C489N MKC 2019 CAR: D9 U540N MKX 2019 CAR: C9 CD533N MKZ 2019 CAR: ZG S550N MUSTANG 2019 TRUCK: B9 U554N NAVIGATOR 2019 TRUCK: FE P558N SUPER DUTY 2017 TRUCK: M2 C520N ESCAPE 2017 TRUCK: FC P552N F-150 2019 CAR: DQ CD539N EDGE 2019 CAR: CT B299N FIESTA MCA 2019 TRUCK: FG P375N RANGER 2019 CAR: HC V408E TRANSIT CONNECT 2020 CAR: TV U611N AVIATOR 2020 CAR: TW U625N EXPLORER 2017 TRUCK: M2 C520N ESCAPE 2017 TRUCK: FC P552N F-150 2017 - 2019 CAR: C7 CD391N FUSION 2020 CAR: TF CX483N CORSAIR 2020 CAR: TC CX482N ESCAPE 2020 TRUCK: B8 U553N EXPEDITION 2020 TRUCK: FE P558N SUPER DUTY 2020 CAR: C7 CD391N FUSION 2020 CAR: C7 CD391N FUSION 2020 CAR: C9 CD533N MKZ 2020 CAR: C9 CD533N MKZ 2020 CAR: ZG S550N MUSTANG 2020 TRUCK: B9 U554N NAVIGATOR 2020 CAR: HC V408E TRANSIT CONNECT 2020 CAR: D9 U540N MKX 2020 TRUCK: FG P375N RANGER 2020 CAR: DQ CD539N EDGE