SSM 50257
Service Bulletin Details
Public Details for: SSM 50257
Various 2014-2020 vehicles equipped with a 3g modem may experience a lack of 3g modem performance. This may be due to the 3g cellular service functionality being decommissioned starting august 2021 and through march 2022. As the 3g cellular
- 2020 - 2019 - 2018 - 2017 - 2016 - 2015 - 2014 -
Models from 2017
| 2017 FORD C-MAX |
| 2017 FORD FOCUS |
| 2017 FORD FUSION |
| 2017 FORD FUSION ENERGI |
| 2017 FORD FUSION HYBRID |
| 2017 LINCOLN CONTINENTAL |
| 2017 LINCOLN MKC |
| 2017 LINCOLN MKX |
| 2017 LINCOLN MKZ |
| 2017 LINCOLN MKZ HYBRID |
Models from 2016
| 2016 FORD C-MAX |
| 2016 FORD FOCUS |
| 2016 FORD FUSION |
| 2016 FORD FUSION ENERGI |
| 2016 FORD FUSION HYBRID |
| 2016 LINCOLN MKC |
| 2016 LINCOLN MKX |
| 2016 LINCOLN MKZ |
| 2016 LINCOLN MKZ HYBRID |
Models from 2015
| 2015 FORD C-MAX |
| 2015 FORD FUSION |
| 2015 FORD FUSION ENERGI |
| 2015 FORD FUSION HYBRID |
| 2015 LINCOLN MKC |
| 2015 LINCOLN MKZ |
| 2015 LINCOLN MKZ HYBRID |
SSM 50257 - 2014-2020 Various Vehicles - MyFord Mobile and MyLincoln Mobile App Functionality Concerns - 3G Cellular Network Decommission Various 2014-2020 vehicles equipped with a 3G modem may experience a lack of 3Gmodem performance. This may be due to the 3G cellular service functionality being decommissioned starting August 2021 and through March 2022. As the 3G cellular service is decommissioned, vehicles equipped with the 3G telematics control unit (TCU) will lose MyFord Mobile and MyLincoln Mobile app functionality/connectivity. Repair or Replacement of the TCU should no longer be performed using existing service stock. Replacement of the 3G TCU for this concern will result in programming concerns and repairs should not be performed. The customer can pay to upgrade their 3G modem with a 4G modem by following the information in FSA 21B09.Refer to FSA 21B09 for reference and not for claiming. APPLICABLE VEHICLES 2014 - 2020 CAR: C7 CD391N FUSION 2014 - 2017 CAR: CG C344N C-MAX 2016 - 2018 CAR: DH C346N FOCUS 2015 - 2017 CAR: C9 CD533N MKZ 2015 - 2017 CAR: C9 CD533N MKZ 2015 - 2017 TRUCK: ME C489N MKC 2017 CAR: PL D544N CONTINENTAL 2016 - 2017 CAR: D9 U540N MKX