21-01-065H

GROUP
NUMBER
Campaign
21-01-065H
DATE
Technical Service Bulletin
MODEL(S)
November, 2021
Santa Fe (TMa)
SUN VISOR RETAINER INSPECTION & REPLACEMENT
(SERVICE CAMPAIGN T7C)
SUBJECT:
 IMPORTANT
*** Dealer Stock and Retail Vehicles ***
Dealers must perform this Service Campaign on all affected vehicles prior to customer retail
delivery and whenever an affected vehicle is in the shop for any maintenance or repair.
When a vehicle arrives at the Service Department, access Hyundai Motor America's "Vehicle
Information Screen (VIS)" via WEBDCS to identify open Campaigns.
Description: This bulletin describes the procedure to inspect, and if necessary, replace the sun visor
retainer for certain 2021 – 2022MY Santa Fe (TMa) vehicles with Calligraphy trim and Obsidian Black
interior (color code: NNB).
Applicable Vehicles: Certain 2021 – 2022MY Santa Fe (TMa) vehicles produced between 5/3/2021
– 8/31/2021 and equipped with Calligraphy trim and Obsidian Black interior (color code: NNB).
Parts Information:
Model
Santa Fe (TMa)
Part Number
Part Name
85210-S2520NNBQH
SUNVISOR ASSY,LH
85220-S2520NNBQH
SUNVISOR ASSY,RH
Warranty Information:
MODEL
OP CODE
OPERATION
OP TIME
10DA31R0
Sun Visor Inspection
0.2 M/H
Santa Fe 10DA31R1
(TMa)
10DA31R2
Sun Visor Inspection &
Replacement (One Side)
Sun Visor Inspection &
Replacement (Both Sides)
0.3 M/H
CAUSAL PART
85210-S2520NNBQH
NATURE CAUSE
CODE CODE
A32
ZZ3
NOTE 1: Submit Claim on Campaign Claim Entry Screen.
NOTE 2: If a part that is not covered by this Service Campaign is in need of replacement while
performing this Service Campaign, and the affected part is still under warranty, please submit a
separate claim using the same repair order. If the affected part is out of warranty, submit a prior
approval request for goodwill consideration prior to performing the work.
NOTE 3: Sun visor(s) called back by the Warranty Technical Center (WTC) that do not match the
specified symptom will be subject to charge back.
Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair
SUBJECT:
SUN VISOR RETAINER INSPECTION & REPLACEMENT (SERVICE CAMPAIGN T7C)
Service Procedure:
1.
Flip the sun visor to the down position.
2.
Pull down on the sun visor to inspect if the retainer is
broken (approx. 5 lbf).
Repeat the inspection on the opposite side.
NOTICE
Excessive force may cause
unnecessary damage.
3.
If the retainer detaches from the sun visor as shown
in the photo, replace the affected sun visor assembly.
If the retainer remains in place, no further action is
required.
NOTICE
If the part is called back by the
Warranty Technical Center
(WTC) and does not match the
specified symptom, the claim
will be subject to charge back.
4.
Refer to the shop manual for the sun visor
replacement procedure:
Body
(Interior and
Exterior)
5.
Roof Trim
Sun Visor
The service procedure is now complete.
TSB #: 21-01-065H
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SUBJECT: