14M01S5
Service Bulletin Details
Public Details for: 14M01S5
Customer satisfaction program 14m01 - supplement #5 certain 2011 thr ough 2014 model year fies ta and focus vehicles equipped with a dkps6 automatic transmission transmission clautch shudder/transmission input shaft seal warranty extension
Models from 2014
2014 FORD FIESTA |
Models from 2013
2013 FORD FIESTA |
2013 FORD FOCUS |
Models from 2012
2012 FORD FIESTA |
2012 FORD FOCUS |
Models from 2011
2011 FORD FIESTA |
2011 FORD FOCUS |
Michael A. Berardi Director Service Engineering Operations Ford Customer Service Division Ford Motor Company P. O. Box 1904 Dearborn, Michigan 48121 March 3, 2016 TO: All U.S. Ford and Lincoln Dealers SUBJECT: Customer Satisfaction Program 14M01 – Supplement #5 Certain 2011 through 2014 Model Year Fiesta and Focus Vehicles Equipped with a DPS6 Automatic Transmission Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension REF : Customer Satisfaction Program 14M01 – S3 Dated June 1, 2015 Technical Service Bulletin (TSB) 15-0120 – Excessive Transmission Clutch Shudder DPS6 Automatic Transmission and/or Transmission Fluid Leak New! REASON FOR THIS SUPPLEMENT • Rental Vehicles: Rental coverage for repairs delayed due to back ordered parts are preapproved up to ten (10) days. For rental coverage exceeding 10 days, contact the Special Service Support Center (SSSC) for prior approval. PROGRAM TERMS This program extends the coverage of the DPS6 Transmission input shaft seals, clutch and transmission software calibration to seven (7) years of service or 100,000 miles from the warranty start date of the vehicle, whichever occurs first. If a vehicle has already exceeded the mileage limits, this coverage will last through January 31, 2015. Coverage is automatically transferred to subsequent owners. NOTE: This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle Limited Warranty Powertrain coverage. Repairs for vehicles covered by New Vehicle Limited Warranty Powertrain coverage should be claimed using the Labor Operation Codes provided in TSB 15-0120. VEHICLES COVERED BY THIS PROGRAM Certain 2011 through 2014 model year Fiesta vehicles equipped with a DPS6 transmission built at the Cuautitlan Assembly Plant from November 3, 2009 through June 5, 2013; and certain 2012 through 2014 model year Focus vehicles equipped with a DPS6 transmission built at the Michigan Assembly Plant from August 1, 2010 through June 5, 2013. Affected vehicles are identified in OASIS. NOTE: Vehicles having a build date of June 6, 2013 or later have improved transmission input shaft seals that are not likely to experience leaks. REASON FOR PROVIDING ADDITIONAL COVERAGE Some of the affected vehicles may exhibit excessive transmission clutch shudder during light acceleration. These issues may be due to fluid contamination of the clutch caused by leaking input shaft seals. Vehicles may or may not exhibit transmission fluid leaking from the clutch housing. Copyright 2016 Ford Motor Company SERVICE ACTION If an affected vehicle exhibits this condition and is beyond New Vehicle Limited Warranty Powertrain coverage, dealers are to perform diagnosis and repairs consistent with TSB 15-0120. This service must be performed at no charge to the vehicle owner. NOTE: As of August 4, 2015, vehicles repaired under 14M01 do not require the completion of 15B22 (if open in OASIS). A claim to 14M01 will automatically close 15B22. OWNER NOTIFICATION MAILING SCHEDULE Owner Letters were mailed beginning the week of July 28, 2014. Dealers should repair any affected vehicles that exhibit excessive transmission clutch shudder during light acceleration, or transmission fluid leaking from the clutch housing, whether or not the customer has received a letter. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Attachment IV: DPS6 Diagnosis and Repair Summary Flow Chart Attachment V: DPS6 TSB/FSA Warranty Coverage Summary Attachment VI: Claiming Instructions for Parts Delay Greater than 30 Days Owner Notification Letter with Attachment of Normal Operation of DPS6 QUESTIONS & ASSISTANCE Special Service Support Center (Dealer Assistance Only) Sincerely, Michael A. Berardi Copyright 2016 Ford Motor Company 1-800-325-5621 ATTACHMENT I Page 1 of 2 Customer Satisfaction Program 14M01 – Supplement #5 Certain 2011 through 2014 Model Year Fiesta and Focus Vehicles Equipped with a DPS6 Automatic Transmission Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension OASIS ACTIVATED? Yes, OASIS was activated on July 21, 2014. FSA VIN LIST ACTIVATED? FSA VIN list will not be activated for this service action. STOCK VEHICLES Do not perform this program unless the affected vehicle exhibits the covered condition. SOLD VEHICLES Owners of affected vehicles will be directed to dealers only if the vehicle exhibits the covered condition. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are not eligible for this service action. RELATED DAMAGE If a related damage condition exists that you believe to be caused by the covered condition, call the Special Service Support Center to request approval prior to the repair of any related damage. Requests for approval after completion of the repair will not be granted. ADDITIONAL LABOR TIME • If a condition exists that requires additional labor to complete the repair, call the Special Service Support Center to request approval prior to performing any additional labor. Requests for approval after completion of the repair will not be granted. • If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition, call the Special Service Support Center. OWNER REFUNDS • Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the repair was performed before the date of the Owner Notification Letter. This refund offer expires January 31, 2015. • Refunds will only be provided for the parts and labor cost associated with repairs to the clutch, transmission input shaft seals, or calibration updates to the transmission software. New! RENTAL VEHICLES Dealers are pre-approved for up to 10 days for a comparable rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than 10 rental days is required from the SSSC via the SSSC Web Contact Site. Copyright 2016 Ford Motor Company ATTACHMENT I Page 2 of 2 Customer Satisfaction Program 14M01 – Supplement #5 Certain 2011 through 2014 Model Year Fiesta and Focus Vehicles Equipped with a DPS6 Automatic Transmission Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension CLAIMS PREPARATION AND SUBMISSION • • • • • • • • • • Enter claims using Direct Warranty Entry (DWE). Refer to ACESII manual for claims preparation and submission information. Related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed. Related damage requires prior approval from the Special Service Support Center. "MT" labor should be submitted on a separate repair line with the related damage flag checked. "MT" labor requires prior approval from the Special Service Support Center. Submit refunds on a separate repair line. - Program Code: 14M01 - Misc. Expense: ADMIN - Misc. Expense: REFUND - Misc. Expense: 0.2 Hrs. Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code "Rental". PROGRAM TERMS: This program extends the coverage of the Automatic Transmission software calibration, clutch, and transmission input shaft seals to seven (7) years of service or 100,000 miles from the warranty start date of the vehicle, whichever occurs first. If a vehicle has already exceeded the mileage limits, this coverage will last through January 31, 2015. This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle Limited Warranty. Repairs for vehicles covered by New Vehicle Limited Warranty should be claimed using the Labor Operation Codes provided in TSB 15-0120. If the vehicle is beyond coverage of the New Vehicle Limited Warranty and covered by an Extended Service Plan (ESP), claim repairs to this program (FSA 14M01) instead of the ESP Plan. Separate labor operations have been created to enable dealers to submit a repair order for diagnostic labor only. Refer to Attachment VI - Claiming Instructions for Parts Delay Greater than 30 Days. NOTE: Some vehicles covered by 14M01 may also be eligible for coverage by 14M02 (Transmission Control Module Extended Warranty Coverage) and/or 15B22 (Transmission Control Module Reprogramming for Overt TCM Failure Warning). Always consult OASIS to determine repairs and coverages that apply. NOTE: As of August 4, 2015, vehicles repaired under 14M01 do not require the completion of 15B22 (if open in OASIS). If both programs are open and 14M01 is performed, only claim 14M01. A claim to 14M01 will automatically close 15B22. Copyright 2016 Ford Motor Company ATTACHMENT II Page 1 of 4 Customer Satisfaction Program 14M01 – Supplement #5 Certain 2011 through 2014 Model Year Fiesta and Focus Vehicles Equipped with a DPS6 Automatic Transmission Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension LABOR ALLOWANCES Labor allowances are consistent with TSB 15-0120. Repairs for vehicles covered by New Vehicle Limited Warranty should be claimed using the Labor Operation Codes provided in TSB 15-0120. Description Labor Operation Vehicle Application Labor Time Labor to be claimed at initial diagnosis Reprogram TCM and Perform Shudder Diagnosis – PASS (Shudder less than 250 RPM) (Closes FSA 15B22 if open) Includes performing the pinpoint test Reprogram TCM and Perform Shudder Diagnosis – FAIL (Shudder greater than 250 RPM) (Closes FSA 15B22 if open) Includes performing the pinpoint test 2012-2014MY FOCUS 1.1 Hours 14M01H 2011-2014MY FIESTA 2012-2014MY FOCUS 1.1 Hours 1.1 Hours 14M01L 2011-2014MY FIESTA 1.1 Hours Labor to be claimed during repairs Replace the Clutch • Includes post road test • May be claimed with 14M01L (if not previously claimed) Replace the Clutch and Both Input Shaft Seals • Includes post road test • May be claimed with 14M01L (if not previously claimed) Clean the Clutch and Replace Both Input Shaft Seals • Includes post road test • May be claimed with 14M01L (if not previously claimed) Replace the Clutch after Cleaning This operation requires a Prior Approval Code and can only be claimed with Labor Operation 14M01P. Includes time for Prior Approval and post road test. 2012-2014MY FOCUS 5.0 Hours 14M01M 2011-2014MY FIESTA 4.5 Hours 2012-2014MY FOCUS 5.4 Hours 2011-2014MY FIESTA 4.9 Hours 2012-2014MY FOCUS 6.2 Hours 2011-2014MY FIESTA 5.7 Hours 2012-2014MY FOCUS 5.4 Hours 2011-2014MY FIESTA 4.9 Hours 14M01N 14M01P 14M01Q * * NOTE: U.S. Ford and Lincoln Dealerships need to obtain prior approval before proceeding with the installation of a new clutch after cleaning (Labor Operation 14M01Q). Refer to Technical Information Attachment III for the Prior Approval Process. Copyright 2016 Ford Motor Company ATTACHMENT II Page 2 of 4 Customer Satisfaction Program 14M01 – Supplement #5 Certain 2011 through 2014 Model Year Fiesta and Focus Vehicles Equipped with a DPS6 Automatic Transmission Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension PARTS REQUIREMENTS / ORDERING INFORMATION Seal Kits (Order per Application) Part Number Description Seal Kits Contain all Required Seals and Hardware to Complete the Repair EV6Z-7052-C* or Focus Seal Kit (see page 4 of 4 for kit contents) 1 Fiesta Seal Kit (see page 4 of 4 for kit contents) 1 Order Quantity EV6Z-7052-A* EV6Z-7052-D* or EV6Z-7052-B* * Either part number can be used for repairs. Clutch Assembly (Order per Application) Part Number Description Order Quantity BV6Z-7B546-F Dual Clutch Assembly Kit • All Focus Vehicles • Fiesta Vehicles built on or after 1/13/2011 1 AE8Z-7B546-E Dual Clutch Assembly Kit for Fiesta built on or before 1/12/2011 1 AE8Z-7007-A Engine to Transaxle Separator Plate –1.6L Engines (Fiesta) 1 (1.6L Only) Part Number Motorcraft and Other Supplies Quantity XT-11-QDC Motorcraft® Dual Clutch Transmission Fluid Up to 1 Quart PM-4-A Motorcraft® Metal Brake Parts Cleaner (Up to 6 Cans Required) Up to 6 Cans BE8Z-6731-AB Motorcraft® Oil Filter FL-910-S 1 1S7Z-6840-AA Oil Filter Cooler Adapter Gasket (Focus) 1 BE8Z-6L621-A Oil Cooler Assembly Seal (Fiesta, if needed due to damage) 1 XO-5W20-QSP Motorcraft® 5W20 Premium Synthetic Blend Motor Oil XL-2 Motorcraft® High Temperature Nickel Anti-Seize Lubricant As Needed F1FZ-7H183-A Differential Seal Plugs (1 package of 2 seal plugs, can be used for multiple repairs) As Needed Other Supplies Copyright 2016 Ford Motor Company Up to 1 Quart ATTACHMENT II Page 3 of 4 Customer Satisfaction Program 14M01 – Supplement #5 Certain 2011 through 2014 Model Year Fiesta and Focus Vehicles Equipped with a DPS6 Automatic Transmission Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension PARTS REQUIREMENTS / ORDERING INFORMATION (Continued) The DOR/COR number for this program is 50549. Order your parts requirements through normal order processing channels. Questions regarding parts should be directed to the Special Service Support Center (1-800-325-5621) or E-mailed to: [email protected]. DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION AND RETURN Follow the provisions of the Warranty and Policy Manual, Section 1 “WARRANTY PARTS RETENTION AND RETURN POLICIES.” EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. Copyright 2016 Ford Motor Company ATTACHMENT II Page 4 of 4 Customer Satisfaction Program 14M01 – Supplement #5 Certain 2011 through 2014 Model Year Fiesta and Focus Vehicles Equipped with a DPS6 Automatic Transmission Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension SEAL KIT CONTENTS Focus Seal Kit (EV6Z-7052-C) Kit Qty. Part Number Input Shaft Seal Inner 1 AE8Z-7052-D Clutch-To-Hollow Input Shaft Snap Ring 1 AE8Z-7064-A Input Shaft Seal Outer 1 AE8Z-7048-C Clutch Snap Ring (Replace If Reusing Original Clutch) 1 Transaxle Input Shaft/Spline Lubricant 1 9U7Z-19A506-BA Flexplate-To-Clutch Nut 6 W705448-S441 Bearing Retainer Strap 1 YS4Z-3N324-AA Bearing Retainer Strap Nut 2 W520102-S442 Halfshaft Seal Kit 2 AE8Z-1S177-A Ball Joint Bolt 2 W715491-S442 Ball Joint Nut 2 W520415-S442 Fiesta Seal Kit (EV6Z-7052-D) Kit Qty. AE8Z-7064-B Part Number Input Shaft Seal Inner 1 AE8Z-7052-D Clutch-To-Hollow Input Shaft Snap Ring 1 AE8Z-7064-A Input Shaft Seal Outer 1 AE8Z-7048-C Clutch Snap Ring (Replace If Reusing Original Clutch) 1 Transaxle Input Shaft/Spline Lubricant 1 9U7Z-19A506-BA Flexplate-To-Clutch Nut 6 W705448-S441 Bearing Retainer Strap 1 YS4Z-3N324-AA Bearing Retainer Strap Nut 2 W520102-S442 Halfshaft Seal Kit 2 AE8Z-1S177-A Exhaust Gasket 1 2S6Z-9450-A Exhaust Nut 2 W703662-S403 Ball Joint Bolt 2 W709618-S442 Ball Joint Nut 2 W520203-S442 AE8Z-7064-B Copyright 2016 Ford Motor Company