17NA308
Service Bulletin Details
Public Details for: 17NA308
This technical bulletin provides repair information to correct a customer concern of carpet damage, seat mounting stud wear through, hole in second row (intermediate) carpet.
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Models from 2020
2020 CADILLAC ESCALADE |
2020 CADILLAC ESCALADE ESV |
2020 CHEVROLET SUBURBAN |
2020 CHEVROLET TAHOE |
2020 GMC YUKON |
2020 GMC YUKON XL |
Models from 2019
2019 CADILLAC ESCALADE |
2019 CADILLAC ESCALADE ESV |
2019 CHEVROLET SUBURBAN |
2019 CHEVROLET TAHOE |
2019 GMC YUKON |
2019 GMC YUKON XL |
Models from 2018
2018 CADILLAC ESCALADE |
2018 CADILLAC ESCALADE ESV |
2018 CHEVROLET SUBURBAN |
2018 CHEVROLET TAHOE |
2018 GMC YUKON |
2018 GMC YUKON XL |
Models from 2017
2017 CADILLAC ESCALADE |
2017 CADILLAC ESCALADE ESV |
2017 CHEVROLET SUBURBAN |
2017 CHEVROLET TAHOE |
2017 GMC YUKON |
2017 GMC YUKON XL |
Models from 2016
2016 CADILLAC ESCALADE |
2016 CADILLAC ESCALADE ESV |
2016 CHEVROLET SUBURBAN |
2016 CHEVROLET TAHOE |
2016 GMC YUKON |
2016 GMC YUKON XL |
Models from 2015
2015 CADILLAC ESCALADE |
2015 CADILLAC ESCALADE ESV |
2015 CHEVROLET SUBURBAN |
2015 CHEVROLET TAHOE |
2015 GMC YUKON |
2015 GMC YUKON XL |
Models from 2014
2014 CADILLAC ESCALADE |
2014 CADILLAC ESCALADE ESV |
2014 CHEVROLET SUBURBAN |
2014 CHEVROLET TAHOE |
2014 GMC YUKON |
2014 GMC YUKON XL |
Models from 2013
Models from 2012
Models from 2011
Bulletin No.: Service Bulletin Date: 17-NA-308 August, 2021 TECHNICAL Subject: Carpet Damage, Seat Mounting Stud Wear Through, Hole in Second Row (Intermediate) Carpet Brand: Model: Cadillac Model Year: from to Escalade Models 2011 2020 Chevrolet Suburban Tahoe 2011 2020 GMC Yukon Models 2011 2020 Involved Region or Country VIN: from Engine: Transmission: All All to North America, Middle East, Israel, South America, Thailand, Japan, South Korea, Europe, Russia and China. Condition 4867790 Some customers may comment that studs are wearing through (1) the second row (intermediate) carpet, around the base of the second row seats. This may be most noticeable on vehicles with second row bucket seats. Cause This condition may be due to the interface design of the intermediate carpet to the seat studs, which may allow the studs to wear holes in the carpet. Correction Replace the intermediate carpet and add protective hose to the seat studs, following the steps in the Service Procedure below. Copyright 2021 General Motors LLC. All Rights Reserved. Page 2 August, 2021 Bulletin No.: 17-NA-308 Service Procedure 4872415 4867792 Note: There are two different size seat studs; 8 mm (1) used for long side bench to short side bench seat attachment (present on right side bucket seat), and 12 mm (2) used for seat to floor attachment. 1. Inspect the intermediate carpet for wear through from seat studs and mark the affected stud locations. 4867796 2. Remove the damaged intermediate carpet (1). Refer to Intermediate Floor Panel Carpet Replacement in SI. 3. For any affected studs, provide protection of the new carpet as follows: 3.1. Measure and cut a section of low pressure reinforced fuel or EVAP hose (3) for each affected stud to be slightly taller than the exposed portion of the stud, using the following hose sizes: • 5/16 inch ID for 8 mm studs • 7/16 inch ID for 12 mm studs 3.2. Measure and cut a section of low pressure reinforced heater hose (4) for each affected stud to be slightly taller than the exposed portion of the stud, using the following hose sizes: • 5/8 inch ID for 8 mm studs (to fit around the fuel /EVAP hose) • 3/4 inch ID for 12 mm studs (to fit around the fuel /EVAP hose) Note: 3/4 inch ID hose will also fit around the nut – add length as appropriate. Bulletin No.: 17-NA-308 August, 2021 Page 3 Causal Part Description Length Qty 2 inch or less, per stud As needed 5/16 inch Reinforced Low Pressure Fuel or EVAP Hose N/A* 7/16 inch Reinforced Low Pressure Fuel or EVAP Hose 5/8 inch Reinforced Heater Hose 3/4 inch Reinforced Heater Hose 4867799 Note: Ensure the carpet is seated properly at all seat stud locations, and also ensure the carpet is aligned/ seated properly under all trim, and to the front and rear carpet. 4. Install the new intermediate carpet. Refer to Intermediate Floor Panel Carpet Replacement in SI. Parts Information Note: Prior to installing carpet, inspect the service part for possible color variation from the original and adjoining carpets. Refer to Bulletin # 19-NA-125 for resolution of any color match issues. *For warranty transactions, DO NOT mark this/these parts as the Causal Part. Enter the word “Bulletin” in the Causal Part Description free-flow text field. Warranty Information For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information. Labor Operation Description Labor Time 1480898* Replace Intermediate Carpet and Add Protective Hose to Seat Studs 0.7 hr *This is a unique Labor Operation for Bulletin use only. Use the vehicle identification number (VIN), SI, and the GM Electronic Parts Catalog to determine the proper carpet to order. Locally obtain bulk hose, per length necessary. Version 4 Modified Released September 27, 2017 Revised June 05, 2019 – Added 2018 and 2019 Model Years. Revised June 17, 2020 – Added 2020 Model Year Revised August 04, 2021 – Added Additional SI Keyword Additional SI Keyword: Bolt GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information. WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION