OTAComm

Over-the-Air (OTA) Software Validation
Codes: 91CY, 91DB
91CZ, 91DC
Subject
Release Date
Over-the-Air (OTA) Software Validation
December 08, 2021
Affected Vehicles
USA
USA
Beginning
Model Year
2020
2020
Ending
Model Year
2020
2021
USA
2020
2021
USA
USA
Beginning
Model Year
2020
2020
2020
2020
2022
2020
Beginning
Model Year
2021
2021
Ending
Model Year
2021
2021
2021
2021
2022
2021
Ending
Model Year
2021
2021
USA
2021
2021
Beginning
Model Year
2021
2021
2022
2021
Ending
Model Year
2021
2021
2022
2021
Country
91CY
Country
91DB
USA
USA
USA
USA
USA
USA
Country
91CZ
Country
91DC
USA
USA
USA
USA
Vehicle
ARTEON
ATLAS
ATLAS CROSS
SPORT
Vehicle
GOLF
GOLF GTI
JETTA
JETTA GLI
TAOS
TIGUAN
Vehicle
ARTEON
ATLAS
ATLAS CROSS
SPORT
Vehicle
GOLF GTI
JETTA
TAOS
TIGUAN
Vehicle
Count
16
204
76
Vehicle
Count
103
19
485
41
44
273
Vehicle
Count
6
196
90
Vehicle
Count
2
5
39
161
About this Validation
Program for OTA
Software Updates
Volkswagen is inviting selected corporate vehicle drivers to participate in a voluntary program
designed to validate the effectiveness of using an over-the-air (OTA) process for software
updates.
Corporate Vehicle
Driver Notification
Corporate vehicle drivers of vehicles included in this voluntary OTA validation program will be
notified beginning in December 2021 via email and they will also see in-vehicle prompts. A copy
of the email is included with this circular for your reference. Drivers who are enrolled in CarNet®
will also receive push notifications throughout the OTA process via the CarNet® app.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2021
Form No. F_3.4_AHQ-GQO-CP-C_047 Rev. 5.0
91DB/91CY/91DC/91CZ Page 1 of 4
Additional Information

This validation program will take place from December 08, 2021 - January 15, 2022.
The codes shown in this circular will not be visible in ELSA during the validation
period. No action is required from your dealership.

Should you have any questions or receive any inquiries about this validation
program, please contact [email protected]. Do not contact Warranty about
this program.

Please alert everyone in your dealership about this action, including Sales,
Service, Parts and Accounting personnel.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2021
91DB/91CY/91DC/91CZ Page 2 of 4
Corporate Vehicle Custodian Email Example (USA) 91DC/91CZ (MIB -Infotainment)
This notice applies to your corporate lease vehicle:   , 
Subject: Volkswagen Voluntary OTA Software Update Validation Program – Corporate Vehicle Drivers
Volkswagen is inviting selected corporate vehicle drivers to participate in a voluntary program to validate the effectiveness
of using an over-the-air (OTA) installation process for software updates. The OTA we are validating under this program
is an infotainment software improvement. If you choose not to participate, you can decline the prompts that will be sent
to your vehicle.
We will begin sending out the OTA updates to the selected vehicles in December 2021.
Please download & enroll in the free VW Car-Net® Mobile App Remote Services and log in to get push notifications via
the app during this software update.
In-vehicle screen messages you can expect
to see during the OTA validation
Software Update is Available
1
What you should know
When the OTA is available for your vehicle, the next time you start
your vehicle you will see a message on the infotainment screen
telling you an update is available.
To begin the download, touch “Download”.
Download Initiated
The download begins and continues without any additional input
from you while the vehicle is running.
Your radio and other infotainment services will continue to work
during the download process.
2
If you turn off the ignition before the download completes, the
download pauses and will continue automatically the next time you
start the vehicle. It may take a few drive cycles for the download to
complete.
Download Complete /Installation
Initiated
When this message appears on the infotainment screen, the
software download is complete.
Touch “Start” on the screen to initiate the installation.
You can then leave your vehicle and allow the installation process
to complete. The installation process will take about 10-20 minutes
to complete once the ignition is turned off.
3
NOTE: During the installation process, VW Car-Net® services
will not be active. We recommend you do not drive your
vehicle during the installation process.
Installation Complete
4
The next time you start your vehicle after your installation is
complete, you will see this message on your infotainment screen
(and in the VW Car-Net® Mobile App).
Should you experience any issues during this process, contact us at [email protected] for help.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2021
Form No. F_3.4_AHQ-GQO-CP-C_047 Rev. 5.0
91DB/91CY/91DC/91CZ Page 3 of 4
Corporate Vehicle Custodian Email Example (USA) 91DB/91CY (OCU3 Low – Connected
Service)
This notice applies to your corporate lease vehicle:   , 
Subject: Volkswagen Voluntary OTA Software Update Validation Program – Corporate Vehicle Drivers
Volkswagen is inviting selected corporate vehicle drivers to participate in a voluntary program to validate the effectiveness
of using an over-the-air (OTA) installation process for software updates. The OTA we are validating under this program
is a connected service software update. If you choose not to participate, you can decline the prompts that will be sent to
your vehicle.
We will begin sending out the OTA updates to the selected vehicles in December 2021.
Please download & enroll in the free VW Car-Net® Mobile App Remote Services and log in to get push notifications via
the app during this software update.
In-vehicle screen messages you can expect
to see during the OTA validation
Software Update is Available
1
What you should know
When the OTA is available for your vehicle, the next time you start
your vehicle you will see a message on the infotainment screen
telling you an update is available.
To begin the download, touch “Download”.
Download Initiated
The download begins and continues without any additional input
from you while the vehicle is running.
Your radio and other infotainment services will continue to work
during the download process.
2
If you turn off the ignition before the download completes, the
download pauses and will continue automatically the next time you
start the vehicle. It may take a few drive cycles for the download to
complete.
Download Complete /Installation
Initiated
When this message appears on the infotainment screen, the
software download is complete.
Touch “Start” on the screen to initiate the installation.
You can then leave your vehicle and allow the installation process
to complete. The installation process will take about 10-20 minutes
to complete once the ignition is turned off.
3
NOTE: During the installation process, VW Car-Net® services
will not be active. We recommend you do not drive your
vehicle during the installation process.
Installation Complete
4
The next time you start your vehicle after your installation is
complete, you will see this message on your infotainment screen
(and in the VW Car-Net® Mobile App).
Should you experience any issues during this process, contact us at [email protected] for help.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2021
Form No. F_3.4_AHQ-GQO-CP-C_047 Rev. 5.0
91DB/91CY/91DC/91CZ Page 4 of 4