LI8285P073387Ver

MBUX multimedia system: Dashcam temporarily inoperable
Topic number
LI82.85-P-073387
Version
4
Function group
82.85 - Navigation and Communication systems
Date
8/27/21
Validity
Model series 118, 167, 177, 213, 238, 253, 257, and 290
with code 21U
Reason for change
Validity updated and damage code added
Complaint
The customer may note that the Dashcam feature is inoperable with one of the following complaints:
• The "Dashcam" icon may not be present in the Mercedes me & Apps menu even though the vehicle is equipped with the option code (code 21U)
• After selecting "Dashcam" the message "camera unavailable" may be present
Cause
Current software release of MBUX multimedia system (A26/17) or USB drive.
Remedy
Update software of MBUX multimedia system A26/17 to version E830.7 or newer.
Ensure the following requirements are met for Dashcam video recording (refer also to digital operator's manual in the
MBUX display):
• A USB device must be connected to the multimedia system with FAT32 or exFAT formatting. It is suggested to use a
USB drive from a reputable manufacturer. The USB drive must have space available for the recording.
• The Dashcam icon may take up to 1 minute to populate after ignition ON. This is normal operation
• For the US market automatic recording is not possible and the recording mode (loop/individual) must be chosen and
started after every ignition cycle
Additionally, regular formatting of the USB flash drive improves the reliability of the video recording function.
Note: Do not replace any parts for this complaint
Symptoms
30.08.2021 13:52:57
© Copyright Mercedes-Benz AG
CTENORE
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Communication/information > Assistance and warning systems > Dashcam > Malfunction
Operation numbers/damage codes
Op. no.
Operation text
Time
Damage
code
Note
87100EA
30.08.2021 13:52:57
© Copyright Mercedes-Benz AG
CTENORE
Page 2 / 2