2061173/2

Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date
Infotainment screen goes blank - Connecting to apple CarPlay
Bentley: worldwide (2WBE)
Bentley
2061173/2
EH
Approval
New customer code
Object of complaint
Complaint type
information, navigation, communication, entertainment -> mobile telephone functions, customer portal,
applications -> display of mobile telephone screen (Apple CarPlay) -> media player (Apple CarPlay)
information, navigation, communication, entertainment -> mobile telephone functions, customer portal,
applications -> display of mobile telephone screen (Apple CarPlay)
information, navigation, communication, entertainment -> mobile telephone functions, customer portal,
applications -> display of mobile telephone screen (Apple CarPlay)
functionality -> defective
function sequence
control units, services ->
service not available
control units, services ->
no access
Vehicle data
Bentayga
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
4V1* 2021 E
*
*
*
Documents
Document name
master.xml
Position
Technical product information
Infotainment screen goes blank - Connecting to apple CarPlay
Transaction No.: 2061173/2
Customer statement / workshop findings
Infotainment system locks up and displays a blank screen when attempting to connect Apple CarPlay (Figure 1)
Figure 1
Technical background
Should the symptoms be the same as the description within the Customer statement/workshop findings section the operative should complete the
questionnaire and carry out the instructions within the Measure section of this TPI
Once completed the questionnaire should be attached to an existing or already open DISS query
Please Note: There are instructions within the Measure section for both Wireless and Wired Connections
Production change
Not applicable
Measure
NOTE: Please ensure the completed questionnaire and any additional videos / photographs supporting the fault descriptions are
attached/included within the DISS query (before submitting)
MMI Screen malfunction description
Goes Blank
Fully or partially
Goes blurry
Fully or partially
Goes blue
Fully or partially
Goes White
Fully or partially
Unresponsive
Yes or No
Sound without image
Yes or No
Image without sound
Comment
Frequency of the failure
Every operation
Most operations
Occasionally
Happened once
In Specific conditions
Comment
Yes or No
Yes or No
Yes or No
Yes or No
Yes or No
Yes or No
Inputs or actions when failure occurs
At ignition cycle
Yes or No
In normal driving
Yes or No
When engaging reverse
Yes or No
During Top view engagement Yes or No
When selecting Media options Yes or No
When selecting Navigation options Yes or No
Other
Comment
Location of incident or when first observed
At customer home
Yes or No
Travelling on regular route Yes or No
Travelling on highway
Yes or No
Travelling in the City
Yes or No
Stationary at Traffic light Yes or No
Other
Comment
Reset Attempts
Operation resumed after short time
Operation resumed after vehicle left overnight
Operation resumed after ignition turned on/off
Other
Comment
Yes or No
Yes or No
Yes or No
If vehicle has been brought to the retailer for investigation, Technician should complete the following: How was
the car delivered to the workshop?
Towed
Yes or No
Driven
Yes or No
Comment
Has initial investigation been carried and can you confirm the following?
Customer concern can be replicated
Yes or No
Fault identified with DTC on ODIS log
Yes or No
Any rectification carried out using available existing TPI Yes or No
Comment
Has the vehicle been presented for the same problem before?
Is this a repeat concern?
Yes or No
If repeat, was there a repair carried out previously? Yes or No
Was the repair effective and fixed the problem then? Yes or No
Comment
Wireless connection
1) Pull/drag down the notification status bar from the top of the Infotainment screen (Figure 1)
Figure 1
2) Access the connected devices menu by pressing the Wi-Fi style icon (Figure 2)
Figure 2
3) The connected phone should show in the ‘Bentley Smartphone Interface’ option (Figure 3)
•
Select/Press this option
Figure 3
4) The connected phone should be highlighted in this menu
•
Press/select the applicable phone icon (shown on screen) to temporarily disconnect it from CarPlay (Figure 4 shows the phone in a nonconnected state)
Figure 4
5) After the phone has been disconnected and the pop-up has timed out, press the phone icon again to re-connect
6) Wireless CarPlay should launch automatically at this point. If not, access this via the CarPlay option on the home screen
Wired connection
Disconnect and re-connect the cable - I MPORTANT: This must be done whilst the vehicle is stationary and in a safe location
NOTE: Please ensure the completed questionnaire and any additional videos / photographs supporting the fault descriptions are
attached/included within the DISS query (before submitting)