2065498/1

Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date
Rear seat entertainment - Unavailable features
Bentley: worldwide (2WBE)
Bentley
2065498/1
EH
Approval
New customer code
Object of complaint
Complaint type
information, navigation, communication, entertainment -> audio, video, television -> rear-seat
entertainment system display panel
information, navigation, communication, entertainment -> audio, video, television -> rear-seat
entertainment system display panel
functionality -> partially without left
function
functionality -> without function
right
/ defect
Vehicle data
New Flying Spur and Bentayga
Sales types
Type
4V1*
4V1*
ZG2*
ZG2*
MY
2021
2022
2021
2022
Brand Designation Engine code
E
*
E
*
E
*
E
*
Documents
Document name
master.xml
Gearbox code
*
*
*
*
Final drive code
*
*
*
*
Position
Technical product information
Rear seat entertainment - Unavailable features
Transaction No.: 2065498/1
Customer statement / workshop findings
The ‘crosslink’ and ‘audio to car’ functions of the Rear Seat Entertainment screens are not working to specification (icons greyed out) a message
is also displayed advising the feature(s) are not available when the icons are pressed
Refer to the examples shown in Figures 1,2 and 3
Figure 1
Figure 2
Figure 3
Technical background
The new Rear Seat Entertainment system is being continually improved by Bentley Motors
Some features are temporarily unavailable including the ‘crosslink’ and ‘audio to car’ these features will be available as an Over The Air update.
No workshop visit is required once the updates are available
Production change
-
Measure
-