ABOM01142022

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From
Brad Ortloff, Manager of Auto Campaigns and Recalls
Subject
Product Improvement: 2018-2022 Multi-Model Honda OTA Software Update – Final Exp
14
2022
Expires on 03
01
2022
DATE: January 14, 2022
TO:
All Honda Sales, Service, & Parts Managers, and Personnel
FROM: Brad Ortloff, Manager of Auto Campaigns and Recalls
Re:
Product Improvement: 2018-2022 Mul -Model Honda OTA So ware Update – Final Expansion
Today, January 14, 2022, Honda is announcing a product improvement campaign (PIC) for certain
2018-2020 Odyssey, 2019-2021 Passport, and 2019-2022 Pilot vehicles to update the telema cs control
unit (TCU) so ware for an upcoming network service change. Perform an iN VIN status inquiry to determine
which units in your inventory are affected.
Honda requests that all vehicles be updated prior to sale to ensure customer confidence and
sa sfac on.
BACKGROUND
On February 22, 2022, the network provider will phase out the current 3G network vehicles u lize for
connected services. The TCU Over the Air Update (OTA) must be completed before February 22, 2022 to
allow vehicles to connect to the new VoLTE network and con nue communica ons.
REPAIR
Affected vehicles will require a TCU so ware update via the OTA system. The so ware is available and
may be performed by dealerships or customers via their vehicle’s OTA update func on.
PARTS
There are no parts needed for this campaign.
TOOLS
There are no special tools needed for this campaign.
SERVICE BULLETIN
Service Bulle n 22-001, Product Improvement: Mul -Model 3G OTA TCU So ware Update,has beenposted to
the Service Informa on System (SIS) as of January 14, 2022. It includes so ware, repair, and warranty
informa on related to this campaign.
CUSTOMER NOTIFICATION
Honda expects to complete customer no fica on by the end of January 2022. As of today, the OTA
so ware is available to customers to allow them to update their vehicles.
As always, be sure to perform an iN VIN status inquiry for all vehicles passing through your dealership
to determine eligibility for any open campaigns.
American Honda Motor Co., Inc.
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