B840621

SIB 84 06 21
SERVICE ACTION: PROGRAM TELEMATICS CONTROL UNIT (ATM)
2021-12-21
Please perform the procedure outlined in this Service Information on all affected vehicles before customer
delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure
the next time the vehicle is in the shop.
MODEL
F44 (2 Series Gran
Coupe)
F93 (M8 Gran Coupe)
F98 (X4 M SAC)
G06 (X6 SAC)
G15 (8 Series Coupe)
G23 (4 Series
Convertible)
G42 (2 Series Coupe)
F90 (M5 Sedan)
F91 (M8 Convertible)
F92 (M8 Coupe)
F95 (X5 M Sports
Activity Vehicle (SAV))
G01 (X3 SAV)
G07 (X7 SAV)
F96 (X6 M Sports
Activity Coupe (SAC))
G02 (X4 SAC)
G12 (7 Series Sedan)
F97 (X3 M SAV)
G16 (8 Series Gran
Coupe)
G26 (4 Series Gran
Coupe)
G80 (M3 Sedan)
G20 (3 Series Sedan)
G05 (X5 SAV)
G14 (8 Series
Convertible)
G22 (4 Series Coupe)
G29 (Z4 Roadster)
G30 (5 Series Sedan)
G82 (M4 Coupe)
G83 (M4 Convertible)
Production Date: May 24, 2019 to September 28, 2021
AFFECTED VEHICLES
Vehicles which require this Campaign to be completed will show it as “Open” when checked either in AIR,
the "Service Menu" of DCSnet (Dealer Communication System), ISPA Next or Warranty Vehicle Inquiry.
SITUATION
The SIM card installed in the telematics control unit (ATM2) connects to different mobile providers’ networks.
However, due to a missing parameter, this does not work and can cause disruption in BMW ConnectedDrive
services in areas with insufficient network coverage.
CAUSE
Software error in Advanced Telematics Module 2 (ATM2).
CORRECTION
Program the vehicle.
Note: Since this measure is a software update solution, the customer has the option of performing the
programming directly on their vehicle by means of a BMW Remote Software Update. The BMW Remote
Software Update version 07/2021.50 (I-level 21-07-550) was released December 17 2021 (pending
verification). If the customer performs the software update, a workshop visit is not needed.
PROCEDURE
1. Determine the vehicle’s current I-level by either using AIR or the ISPA NEXT application. If needed, use
the latest ISTA to work through test modules.
2. Is the current vehicle integration level:
Integration level
Model
Copyright ©2021 BMW of North America, Inc.
F90 F97 F98 G01 G02 G12 G30
F44 F91 F92 F93 F95 F96 G05
G06 G07 G14 G15 G16 G20
G22 G23 G26 G29 G42 G80
G82 G83
Lower than S15A-21-07-540
Lower than S18A-21-07-540
YES: Proceed to Step 3
NO: Further diagnosis with ISTA is needed
3. Program the vehicle using ISTA 4.31.1X or higher (released late August 2021).
Target integration level
Model
F90 F97 F98 G01 G02 G12 G30
F44 F91 F92 F93 F95 F96 G05
G06 G07 G14 G15 G16 G20
G22 G23 G26 G29 G42 G80
G82 G83
S15A-21-07-540 or higher
S18A-21-07-540 or higher
Note that ISTA will automatically reprogram and code all programmable control modules that do not
have the latest software.
Always connect a BMW-approved battery charger/power supply (SI B04 23 10).
For information on programming and coding with ISTA, refer to DealerSpeed / TIS / Technical
Documentation / Diagnostics and Programming / Programming Documentation.
PARTS INFORMATION
Parts exchange will not provide a solution.
CLAIM INFORMATION
During this workshop visit, the affected vehicle may also show one or more programming and encoding
Technical Campaign repairs open, the programming and encoding procedure may only be invoiced one
time.
Select one of these open Technical Campaigns to perform and submit for updating the vehicle to the
required I-level or higher.
Please be sure to also perform any additional before and/or after work (including attaching labels)
as required by the open campaigns on the vehicle. Close any other open programming and
encoding Campaign repairs as outlined in the corresponding Service Information Bulletin.
As determined by the above, reimbursement for this Action will be via normal claim entry utilizing the work
package information below that applies.
Defect
Code:
0084880100
Fx Gx Programming control units (telematics control unit)
Completion before the first vehicle delivery to a customer or the vehicle is already in the workshopWork Pkg
Labor Operation Description (Plus work)
#1
00 71 892
Programming and encoding the vehicle
Copyright ©2021 BMW of North America, Inc.
Labor Allowance
8 FRU
control units (includes providing support
voltage for the vehicle electrical system and
performing a vehicle test)
Or:
#2
00 71 893
Programming and encoding the vehicle
control units was performed in conjunction
with another campaign/repair prior to or
during this workshop visit (vehicle is
already at the specified Target integration
level or higher, no repair is necessary)
1 FRU
Or:
The vehicle arrives at your center and this Action shows open (No other Main work will be
performed or claimed during this workshop visit)
Work Pkg
#3
Labor Operation Description (Main work)
Labor
Allowance
00 71 334
Programming and encoding the vehicle
control units (includes providing support
10 FRU
voltage for the vehicle electrical system and
performing a vehicle test)
00 71 335
Programming and encoding the vehicle
control units was performed in conjunction
with another campaign/repair prior to
this workshop visit (vehicle is already at
the specified Target integration level or
higher, no repair is necessary)
Or:
#4
1 FRU
Only one of the flat rate labor operation codes listed above can be used for claim
submission/reimbursement purposes. Also, only one Main work flat rate labor operation code can be
claimed per workshop visit.
Claim Repair Comments
Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes
and the claim comments (For example: B84 06 21 WP 1), unless otherwise required by State law.
Programming and Encoding - Vehicle Control Units (RO and Claim Comments Required)
This procedure automatically reprograms and encodes any vehicle control modules that do not have the
latest software I-level.
If one or more control modules fail during the reprogramming procedure, claim the required consequential
repair work procedures to address this issue (including performing the IRAP Control Unit Recovery first as
required, refer to the SIB in AIR) under the Defect Code in this bulletin with the labor operations in AIR that
apply.
Please explain the additional work procedures that were performed (The why and the what) on the repair
order and in the claim comments.
For covered repairs that address control module failures that occurred prior to performing this
reprogramming procedure, claim this work with the Defect Code and labor operations (including diagnosis)
Copyright ©2021 BMW of North America, Inc.
in AIR that apply.
Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable
procedure for documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis
work time (WT), job/repair work time (WT), and the vehicle repairs your center performed, unless otherwise
required by State law.
QUESTIONS REGARDING THIS BULLETIN
Technical inquiries
Warranty inquiries
Parts inquiries
Submit feedback at the top of this bulletin
Please contact the Warranty department by either using the Live Chat
that’s available in the Warranty Documentation Portal or through IDS by
selecting Coverage, Policy, Coding Questions and Mileage Corrections
Submit an IDS ticket to the Parts Department
Supporting Materials
picture_as_pdf B840621 Customer Letter.pdf
Copyright ©2021 BMW of North America, Inc.
BMW
Name
Address1
Address2
City, state, zip
VIN: xxxxx
January 2022
Dear BMW Owner / Lessee:
BMW of North America is dedicated not only to providing premium vehicles for our customers, but
exceptional service as well.
Description of Issue
The SIM card installed in your vehicle connects to different mobile providers’ networks; however, that is
not the case in your vehicle. This can cause a disruption in BMW ConnectedDrive services in areas
with insufficient network coverage. Restore the function by reprogramming with the new software
provided.
Description of Repair
To correct this issue, the vehicle will need to be reprogrammed.
We kindly request that you contact the service department of your authorized BMW center at your
earliest convenience to arrange a service appointment. The staff will schedule an ideal time for you to
drop off the vehicle and advise how long it will take to complete the repair. The work will be performed
free of charge by your authorized BMW center.
You also have the option of performing the measure directly on your vehicle by means of data transfer
(BMW Remote Software Upgrade). You will receive a request to update the software of your vehicle
(download & install). If you have already received the request, you can find it in the menu under: AUTO /
Settings / General settings / Remote Software Upgrade.
If you have successfully updated the software using the BMW Remote Software Upgrade version
[07/2021.50], workshop visit is not needed. If you are unsure about the installation or if you do not
receive an upgrade for your vehicle, please contact your authorized BMW center.
Company
BMW of North America, LLC
BMW Group Company
Mailing Address
PO Box 1227
Westwood NJ 07675-1227
Telephone
(800) 831-1117
Fax
(201) 930-8362
E-mail
CustomerRelations@
bmwusa.com
Internet
bmwusa.com
Additional Information
If you changed your address or sold the vehicle, you can let us know by visiting
http://www.bmwusa.com/mybmw or by contacting BMW Customer Relations (see left side of page for
contact info).
Should you have any questions, please contact your authorized BMW center or BMW Customer
Relations and Services at 1-800-831-1117 or via email at [email protected].
BMW remains committed to maintaining the highest level of automotive excellence, and we apologize
for any inconvenience this repair may cause.
Sincerely,
BMW of North America, LLC
Spanish translation on back side
Traducción en español en el lado inverso