N192208720

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4962
URGENT - DISTRIBUTE IMMEDIATELY
Date:
January 17, 2019
Subject: N192208720 - Service Update
Clean Air Idle Label Missing
Models: 2019 Chevrolet Silverado 4500HD, 5500HD, 6500HD
To:
All General Motors Dealers
General Motors is releasing Service Update N192208720 today. The total
number of U.S. vehicles involved is approximately 31. Please see the
attached bulletin for details.
Global Warranty Management (GWM)
The Investigate Vehicle History (IVH) screen in the GWM system will be updated
January 18, 2019. A list of involved vehicles is attached to this message. Please hold
all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
Service Update
N192208720 – Clean Air Idle Label Missing
Release Date:
Attention:
January 2019
Revision:
00
This service update includes vehicles in dealer inventory and customer vehicles that return to the
dealership for any reason. This bulletin will expire at the end of the involved vehicle’s New Vehicle Limited
Warranty period.
Make
Chevrolet
Chevrolet
Chevrolet
Model Year
From
To
2019
2019
2019
2019
2019
2019
Model
Silverado 4500HD
Silverado 5500HD
Silverado 6500HD
RPO
Description
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction
Certain 2019 model year Chevrolet Silverado 4500HD, 5500HD and 6500HD vehicles were built without
a “Certified Clean Idle” label on the front side panel just above the left front fender.
Dealers are to install the VIN specific “Certified Clean Idle” label to the front side panel just above the left
front fender.
Parts
Quantity
1
Part Name
Part No.
NPN
Clean Air Idle Label Package
Parts Pre-Ship Information
Replacement labels will be shipped to General Motors field personnel via FedEx Overnight delivery starting January 19,
2019, and will be hand delivered to involved dealers of record. GM field personnel will be contacting US Dealers to
schedule delivery of the labels.
Note: Do not attempt to order labels from GM CCA parts.
Warranty Information
Labor
Operation
9104287
Labor
Time
0.2
Description
Install Low Emission Label
Trans.
Type
ZFAT
Net
Item
N/A
Service Procedure
1.
Clean the left front fender mounting area using 90% isopropyl alcohol and dry with clean, lint free cloth. Receiving
surface MUST be clean, dry and free of any contaminants.
2.
Warm the mounting area to 60° F (16° C).
5208537
3.
Install the template with the left edge aligned with the end of the fender and the bottom level with the bottom edge of
the fender. Secure the template with masking tape.
Copyright 2019 General Motors. All Rights Reserved.
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Service Update
N192208720 – Clean Air Idle Label Missing
4.
Firmly hold the new label and peel protective liner from the back side, being careful not to touch or contaminate the
adhesive with dirt or foreign matter.
5208558
5.
Carefully align new label to the template, align bottom right of decal film with template edges. Press firmly and smooth
out entire label ensuring corners are fully adhered. Remove the outer label carrier film.
5208424
6.
Remove the template.
Dealer Responsibility
Whenever a vehicle subject to this service update enters your vehicle inventory, or is in your facility for service in the
future, and the vehicle is still covered under the New Vehicle Limited Warranty, you must take the steps necessary to be
sure the service update correction has been made before selling or releasing the vehicle.
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this bulletin must be held and inspected/repaired per the service procedure of this bulletin before customers
take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded,
released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
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