T-TT-0593-20 Rev

Tech Tip T-TT-0593-20
January 20, 2022
Subject
Market
Remote Connect App Inoperative Diagnostic
Precautions
USA
Service Category
Section
Audio/Visual/Telematics
Outline-Audio/Visual/Telematics
Applicability
All Applicable Models
APPLICABLE VEHICLES
2020-2022
2021-2022
2021-2022
2020-2022
2021-2022
2020-2022
2020-2022
2021-2022
2021-2022
2021-2022
2020-2022
C-HR
Prius
Sienna HV
Highlander
Highlander HV
Tacoma
4Runner
RAV4 Prime
Corolla Hatchback
RAV4 HV
Sequoia
2020-2022
2021-2022
2021-2022
2021-2022
2022
2020-2022
2021-2022
2020-2022
2021-2022
2021-2022
2021-2022
Camry
Avalon
Avalon HV
Venza HV
Corolla Cross
Tundra
Corolla HV
RAV4
Prius Prime
Corolla
Camry HV
CONDITION
Some customers may experience the inability to activate Remote Connect or Remote Connect
becoming inoperative when attempting to send commands to the vehicle. To simplify the diagnosis of
this system and prevent the unnecessary replacement of parts, please refer to the procedure below.
RECOMMENDATIONS


Make sure the vehicle is in an area with DCM signal, if the signal is non-existent, move the
vehicle to a better area
Disconnect the battery for 30 minutes to reset/initialize the DCM
o Test the customer’s Remote Connect app for functionality
 If the app is now functioning normally, no more action is needed. Please note, this
condition may occur multiple times as this could be caused by the customer’s
phone and compatibility issues with the app.
 If the app is still not functioning, verify the DCM operation and continue diagnosis
via the applicable repair manual.
LINK REFERENCES
This Tech Tip does not contain any link references
Expires on
Ver. 2.12 01/01/2020 T
07/20/2022
Rev2
© 2020, Toyota Motor Sales, USA
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