CSR 528

Customer Outreach
PO Box 8338
Saint Joseph, MO 64508
[email protected]
connect.altec.com/login
Phone 1-877-GO ALTEC
Facsimile 1-877-659-9929
IMPORTANT SAFETY RECALL
This notice applies to your vehicle. Refer to the provided list.
NHTSA Safety, FMVSS Compliance, or Emissions Recall
Dear Altec Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act and the Canada
Motor Vehicle Safety Act.
Altec Industries, Inc. has received notification from an Original Equipment Manufacturer (OEM) that a condition
exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with
Altec equipment.
Refer to the attached documentation that follows this letter. If you have additional questions, please contact your
Altec Account Manager. You may also contact the OEM using the contact information provided in the attached
recall notice.
For US owners: after contacting the OEM according to the attached notice, if you are still not able to have the
safety condition remedied within a reasonable time, you may write to: Administrator, National Highway Traffic
Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590 or call 1-888-327-4236 (TTY:
1-800-424-9153) or go to http://www.safercar.gov.
If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for
the cost of obtaining a pre-notification remedy of the problem associated with this recall.
If you have sold or retired the unit, update the records through Altec Connect. If you have leased this equipment
to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by
first class mail within ten (10) days of the receipt of this notice.
We appreciate your assistance in following this action in the interest of your safety and continued satisfaction
with Altec products.
Thank you for your immediate attention on this important matter.
Component/Supplier Recall CSR 528
High Pressure Fuel Pump
(Ram Y78)
Units Affected: Certain 2019 through 2020 model year (DJ) Ram 2500 pickup, (D2) Ram 3500 pickup,
(DD) Ram 3500 cab chassis, and (DP) Ram 4500/5500 cab chassis vehicles equipped with a 6.7L Cummins engine. Verify your unit is affected by reviewing the attached list or accessing Altec Connect.
Background: Altec is committed to providing our customers reliable products from initial delivery
throughout the useful life of the machine.
FCA US has decided that a defect, which relates to motor vehicle safety, exists in certain 2019 through
2020 model year (DJ) Ram 2500 pickup, (D2) Ram 3500 pickup, (DD) Ram 3500 cab chassis, and (DP)
Ram 4500/5500 cab chassis vehicles equipped with a 6.7L Cummins engine.
The remedy for this condition is not currently available.
Customer Action: Refer to the included communication from FCA US for additional information. FCA
US will contact you again, by mail, when a remedy is available.
Requirements: Altec is not able to perform this repair. The work must be completed by a Ram dealer.
Completion and Warranty: This repair is not covered under the Altec Warranty Policy.
Altec Contact Info:
Altec Connect: connect.altec.com/login
Phone: 1-877-GO ALTEC (1-877-462-5832) | Options: 1 - Parts; 2 - Shop Service; 3 - Mobile Service;
4 - Technical Support; 5 - Global Rental Service Request; 6 - Chassis Repair
Inspection labor
Repair labor
Account #
Travel
NHTSA code
Prime fail P/N
Doc ref
Page 1 of 1
Altec Use Only
0 hr
0 hr
NA
Not included
NA
NA
NA
Description
NA
Altec Use Only
Part No.
NA
Qty
NA
Warranty
NA
Released: Feb. 25, 2022 | Revised: Feb. 25, 2022
This notice applies to your vehicle,
IMPORTANT SAFETY RECALL
[Model Year and Model]
High Pressure Fuel Pump
VIN XXXXXXXXXXXXXXXXX
Y78/NHTSA 21V-880
Dear [Name],
LOGO
VEHICLE PICTURE
YOUR SCHEDULING OPTIONS
1. Visit recalls.mopar.com to sign up
for email or SMS notifications for
when remedy parts
become
available. You will be asked to
provide your Vehicle Identification
Number (VIN), provided above
2. Scan below using your smartphone
or tablet to sign up to be notified
when remedy parts
become
available
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety
Act.
FCA US has decided that a defect, which relates to motor vehicle safety, exists in certain
[2019 through 2020 Model Year (D2) Ram 3500 Pickup, (DD) Ram 3500 Cab Chassis, (DJ)
Ram 2500 Pickup and (DP) Ram 4500/5500 Cab Chassis] vehicles.
WHY DOES MY VEHICLE NEED REPAIRS?
The high pressure fuel pump (HPFP) on your vehicle [1] may fail prematurely. A high pressure
fuel pump failure may introduce internally failed component debris into the fuel system
potentially causing fuel starvation. Vehicle occupants may notice a Malfunction Indicator
Lamp illuminating, a fuel leak, abnormal engine noise, or a change in drive quality. Fuel
starvation may result in an unexpected loss of motive power, which can increase the risk
of a vehicle crash without prior warning.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?
The remedy for this condition is not currently available. We are making every effort to
finalize the remedy as quickly as possible, and will service your vehicle free of charge (parts
and labor) when the remedy is available.
FCA US will contact you again, by mail, with a follow-up recall notice when the remedy is
available. Once you receive your follow-up notice, simply contact your Chrysler, Jeep®,
Dodge or RAM dealer right away to schedule a service appointment [2]. Additional options for
your next steps are included on the left side of this notification. We appreciate your patience.
QR Code
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online [3].
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the recall repair performed.
3. Wait for FCA US to contact you
again, by mail, with a follow-up
recall notice when remedy parts are
available
4. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent can sign you up to be notified
when remedy parts
become
available, or answer any other
questions you may have
DEALERSHIP INSTRUCTIONS
Please reference Safety Recall Y78.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank
you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY 1-800-424-9153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.