2065895/1

Technical Service Bulletin
Topic
Market
area
Brand
Transaction
No.
Level
Status
Release
date
Rotating display/screen noise - Diagnosis for complaints relating to noise during operation and/or during a drive cycle
Russische Föderation (5RU),Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing
(6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea
(6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States
E05 Bentley USA and rest America (6E05)
Bentley
2065895/1
EH
Released for publishing
Feb 11, 2022
New customer code
Object of complaint
information, navigation, communication, entertainment -> radio, navigation, MMI and drive device
functions -> extend screen
information, navigation, communication, entertainment -> radio, navigation, MMI and drive device
functions -> retract screen
Vehicle data
New Continental GT
Sales types
Type
3S3*
3S3*
3S3*
3S3*
3S3*
MY
2018
2019
2020
2021
2022
Brand Designation Engine code Gearbox code
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
Final drive code
*
*
*
*
*
New Continental GTC
Sales types
Type
3S4*
3S4*
3S4*
3S4*
MY
2019
2020
2021
2022
Brand Designation Engine code Gearbox code
E
*
*
E
*
*
E
*
*
E
*
*
Final drive code
*
*
*
*
New Flying Spur
Sales types
Type
ZG2*
ZG2*
ZG2*
MY
2020
2021
2022
Brand Designation Engine code Gearbox code
E
*
*
E
*
*
E
*
*
Documents
Document name
master.xml
Final drive code
*
*
*
Complaint type
functionality -> no function
functionality -> operation sequence
incorrect
Position
Technical Service Bulletin
Rotating display/screen noise - Diagnosis for complaints relating to noise during operation and/or during a drive
cycle
Transaction No.: 2065895/1
Release date: Feb 11, 2022
Condition
Various rotating display/screen noises during operation
Technical Background
If the Bentley Rotating display (BRD) is partially rotated and unresponsive (e.g not presenting one of the facias) the display
must be rotated in order to remove the veneer facia, dials or MMI screen
However
Manual rotation of the BRD will damage the drive belt and link arm, please raise a DISS query stating the BRD is
unresponsive, the DISS query will be evaluated and the BRD unlock procedure will be supplied (If required) Do Not conduct
any further work until advised
CAUTION: In the event that damage was caused by attempting to rotate the BRD manually without following the BRD unlock
procedure the applicable warranty claim may be cancelled
The symptoms listed below are listed as a guideline to enable the applicable noise issue to be diagnosed and repaired, in the
event the noise and/or symptom does not match any of the Scenarios listed below, the operative should raise a DISS query
and await feedback before conducting any further work
Otherwise
The operative MUST follow the applicable procedure within the Measure section of this TPI which relates to the customer
complaint as follows:
Scenario 1 - Grinding noise during operation
Scenario 2 - Rattling noise during operation
Scenario 3 - Squeak/creak/rattle from the dials during operation
Scenario 4 - Creak/rattle from rotating display whilst driving/uneven operation during rotation
Production Solution
Not applicable
Service
IMPORTANT: The operative MUST capture a video of the failure
TIP: The video MUST be recorded in a quiet environment, once captured the video should be attached to a new or existing
open DISS query
1) Referring to Rep.Gr 91 conduct the Rotating Display - To Initialise process to completion
•
Carry out a battery test - Rep.Gr 27 and attach a print out of the results to a new or existing open DISS query
TIP: In the event the battery voltage is not to specification, please ensure this is rectified first
•
Recheck the functionality of the BRD unit
In the event the issue is now resolved after the battery issue has been rectified, no further action is required
However
In the event the issue is still evident please proceed with the remaining steps
2) Using ODIS carry out Guided Fault Finding (GFF) check for the presence of any DTC’s (Static or intermittent) within all control modules
•
Save an online protocol (First log)
•
Attempt to clear all fault codes
•
Exit GFF
•
Cycle the ignition (x3) times
•
The diagnostic log should be attached to a new or existing open DISS query
IMPORTANT: If the complaint is still evident and a DTC for rotating display is present, complete the applicable test plan
before proceeding using ODIS
3) In case of rotating display operational complaints, the operative should carry out the following:
•
Remove any foreign objects or debris that may be obstructing the rotational motion of the display
•
Press the Screen button (Figure 1) for at least 20 seconds
•
NOTE: The rotating display will perform the "learn" sequence and then return to the last selected face
Figure 1
•
If the rotating display still fails to operate - Press and hold the Volume button (Figure 2) for at least 10 seconds - This will reset the
Infotainment system.
Figure 2
•
Recheck the functionality of the BRD unit
•
In the event the issue is now resolved after the reset and initialisation process has been conducted, No further action is required
However
In the event the issue is still evident please proceed with the remaining applicable steps (Scenario 1 -4) depending on the actual
symptom/scenerio
Scenario 1 - Grinding noise during operation
•
Referring to Rep.Gr 91 - Remove rotating display
•
Check the pulley wheel for fitment/security and ensure keyway is present and fitted correctly (Figure 3)
Figure 3
In the event that either defect is present raise a DISS technical query with photos/videos attached and await feedback before
conducting any further work
Scenario 2 - Rattling noise during operation
•
Refer to Rep.Gr 91 - Remove the rotating display
•
Referring to Figures 4 and 5 - Check and if necessary tighten the fixing screws highlighted (3Nm), there are 8 fixing screws in total.
Figure 4
Figure 5
•
Referring to Rep.Gr 91 - Refit the rotating display and retest.
Scenario 3 - Squeak/creak/rattle from the dials during operation
When noise is evident from the dials, press on outer bezels (Figure 6) If the noise disappears when the bezels of the dials are pressed then
replace the dials as per the applicable Rep.Gr
Figure 6
Scenario 4 - Creak/rattle from rotating display whilst driving/uneven operation during rotation
TIP: This symptom can in some cases be evident due to excessive movement within the rotating display motor pivot assembly (Figure 7)
•
The operative should consider the motor pivot assembly
Figure 7
NOTE: To check the motor pivot assembly for excessive movement the rotating display clocks and dials should be removed – Refer to Rep.Gr 91
•
Refer to the Bentley Hub and refer to the video referencing TPI 2065895/-
•
Should the movement be as shown in the video, the rotating display unit should be replaced
In the event that the BRD was replaced the retailer should conduct the following:
•
Take a photo of the BRD prior to packaging (Noting any damage)
•
Take a photo of the BRD identification number (Figure 8 as an example)
Figure 8
•
All returned BRD's must be packaged in the replacements original packaging (Figure 9) to avoid any damage during return transit
Figure 9
•
Take a photo of the package prior to dispatch
•
Raise a non technical DISS query stating the BRD has been replaced and will be returned via the normal parts return process
•
Attached all previously requested photos and any other information which may be applicable
Warranty
Diagnostic checks/adjustments to the rotating display (does not include removal of rotating display)
Warranty type
110 or 910
Damage service number 91 32
Damage code
00 55
Labour
Labour operation code 91 32 01 51
Time
20 Time units
Removal and refitting of the rotating display
Labour
Labour operation code 91 32 19 01
Time
110 Time units
For all other repair times please refer to Elsa Pro.
Required Parts and Tools
Refer to the ETKA parts catalogue