2065894/1

Technical product information
Rotating display/screen - Fault diagnosis for operational complaints
Russische Föderation (5RU),Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing
(6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea
(6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States
E05 Bentley USA and rest America (6E05)
Bentley
Topic
Market
area
Brand
Transaction
2065894/1
No.
Level
EH
Status
Approval
Release
date
New customer code
Object of complaint
Complaint type
information, navigation, communication, entertainment -> radio, navigation, MMI, hard drive device
functions -> raise display
information, navigation, communication, entertainment -> radio, navigation, MMI, hard drive device
functions -> retract display
functionality -> without function /
defect
functionality -> defective function
sequence
Vehicle data
New Continental GT
Sales types
Type
3S3*
3S3*
3S3*
3S3*
3S3*
MY
2018
2019
2020
2021
2022
Brand Designation Engine code
E
*
E
*
E
*
E
*
E
*
Gearbox code
*
*
*
*
*
Final drive code
*
*
*
*
*
New Continental GTC
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
3S4*
3S4*
3S4*
3S4*
2019
2020
2021
2022
E
E
E
E
*
*
*
*
*
*
*
*
*
*
*
*
Gearbox code
*
*
*
Final drive code
*
*
*
New Flying Spur
Sales types
Type
ZG2*
ZG2*
ZG2*
MY
2020
2021
2022
Brand Designation Engine code
E
*
E
*
E
*
Documents
Document name
master.xml
Position
Technical product information
Rotating display/screen - Fault diagnosis for operational complaints
Transaction No.: 2065894/1
Customer statement / workshop findings
Various rotating display operational complaints
Technical background
The operative should ensure the correct TPI is followed depending on the actual issue(s) as follows:
•
TPI 2065895/- Rotating display/screen noise - Diagnosis for complaints relating to noise during operation/during a drive
cycle, should be considered for any issues which relate to noise issues
•
TPI 2065896/- Rotating screen alignment
IMPORTANT: The Rotating screen alignment TPI should be considered for any issues which relate to noise and overall
functionality.
HINT: Alignment abnormalities may cause functionality/noise issues
•
TPI 2065897/- Rotating display inoperative (Rotating display may fail to function or get stuck in one position) should be
considered for vehicles up to and including VIN SCBCA13S3KC073865
If the Bentley rotating Display (BRD) is partially rotated and unresponsive (e.g not presenting one of the facias) the display must
be rotated in order to remove the veneer facia, dials or MMI screen
•
However
Manual rotation of the BRD will damage the drive belt and link arm, please raise a DISS query stating the BRD is unresponsive,
the DISS query will be evaluated and the BRD unlock procedure will be supplied (If required) Do Not conduct any further work until
advised
CAUTION: In the event that damage was caused by attempting to rotate the BRD manually without following the BRD unlock
procedure the applicable warranty claim may be cancelled
NOTE: For all other Bentley rotating display (BRD) operational issues, the operative should follow the remaining instructions within the
Measure section of this TPI
Production change
Not applicable.
Measure
IMPORTANT: Prior to conducting any work, the operative MUST capture a video of the issue, the video MUST be attached to a
new or existing DISS query
NOTE: The video MUST be recorded in a quiet environment
1) Carry out a battery test - Rep.Gr 27 and attach a print out of the results to a new or existing open DISS query
TIP: In the event the battery voltage is not to specification, please ensure this is rectified first
•
Recheck the functionality of the BRD unit
In the event the issue is now resolved after the battery issue has been rectified, no further action is required
However
In the event the issue is still evident please proceed with the remaining steps
2) Using ODIS carry out Guided Fault Finding (GFF) to check for the presence of any DTC’s (Static or intermittent) within all control modules
•
Save an online protocol (First log)
•
Attempt to clear all fault codes
•
Exit GFF
•
Cycle the ignition (x3) times
•
The diagnostic log should be attached to a new or existing open DISS query
IMPORTANT: If the complaint is still evident and a DTC for rotating display is present, complete the applicable test plan
before proceeding using ODIS
3) In case of rotating display operational complaints, the operative should carry out the following:
•
Remove any foreign objects or debris that may be obstructing the rotational motion of the display
•
Press the Screen button (Figure 1) for at least 20 seconds
NOTE: The rotating display will perform the "learn" sequence and then return to the last selected face
Figure 1
•
If the rotating display still fails to operate - Press and hold the Volume button (Figure 2) for at least 10 seconds - This will reset the
Infotainment system.
Figure 2
4) Recheck the functionality of the BRD unit
•
In the event the issue is now resolved after the reset and initialisation process has been conducted, No further action is required
However
In the event the issue is still evident please proceed with the remaining steps
5) Using ODIS - Navigate to 5F - Information electronics - Guided Functions - 005F Read measured values
•
In the search bar type in ‘Mechanics of display unit 1 for multimedia system’ (IDE05432)
6) The operative should monitor the status of the MWB within IDE05432
TIP: The operative should select the Start update button (ARROW) on each applicable screen to monitor status of each
display option/function
•
Figure 3 shows the MWB when the veneer face is visible
Figure 3
•
Figure 4 shows the MWB when the Dial screen is visible
Figure 4
•
Figure 5 shows the MWB when the Infotainment screen is visible
Figure 5
The operative MUST ensure the status of each screen is attached/shown within the ODIS log and attached to a new or
existing open DISS query
HINT: Please ensure that when attaching the screenshots of the applicable face the operative should clearly identify which screenshot
relates to each face
For example: Figure 5 relates to the Infotainment screen face
7) Check the rotating screen alignment as per TPI 2065896/Conduct all instructions within TPI 2065896/- ensuring all measurements are achieved, In the event the measurements are not
achieved this can have significant implications on the functionality of the BRD
TIP: Take photos showing any findings relating to alignment ensuring the minimum functional gaps are achieved
•
Retest the functionality of the BRD
VERY IMPORTANT: Whilst conducting the measurements within the rotating screen alignment TPI, the operative MUST use suitable
non metallic feeler gauges which will not damage to facia panels
PLEASE NOTE: Any damaged caused to the facia panels or surrounding components whilst conducting this TPI will not be
covered by Warranty
8) In the event the issue is still evident after conducting steps 1 through to 8, the operative MUST raise a DISS query ensuring all requested
information is supplied including the following:
•
All applicable diagnostics logs
•
Battery test results
•
All applicable MWB information relating to IDE 05432
•
Clear videos/photographs of the actual issue/customer complaint
IMPORTANT: In the event is still after conducting steps 1 through to 8, the operative MUST raise a DISS query and await feedback before
conducting any further work
In the BRD was replaced the retailer should conduct the following:
•
Take a photo of the BRD prior to packaging (Noting any damage)
•
Take a photo of the BRD identification number (Figure 6 as an example)
Figure 6
•
All returned BRD's must be packaged in the replacements original packaging (Figure 7) to avoid any damage during return transit
Figure 7
•
Take a photo of the package prior to dispatch
•
Raise a non technical DISS query stating the BRD has been replaced and will be returned via the normal parts return process
•
Attached all previously requested photos and any other information which may be applicable
Warranty accounting instructions
Diagnosis time
Warranty type
110 or 910
Damage service number 91 32
Damage code
01 00
Labour
Labour operation code
Time
01 50 00 00
Time units (as per ODIS log MUST not exceed 50 TU’s)
Due to the numerous scenarios, symptoms and repair methods which may be required, the operative should refer to Labour
operations within Elsa Pro in the event that extra work is conducted to conduct a successful repair
Parts information
Refer to the ETKA parts catalogue