2065896/1

Technical product information
Topic
Market
area
Brand
Rotating screen alignment
Russische Föderation (5RU),Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing
(6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea
(6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States
E05 Bentley USA and rest America (6E05)
Bentley
Transaction
2065896/1
No.
Level
EH
Status
Approval
Release
date
New customer code
Object of complaint
Complaint type
information, navigation, communication, entertainment -> instrument cluster, displays, display panels ->
MMI display swivel mechanism -> tip-switch for display panel mechanism
information, navigation, communication, entertainment -> instrument cluster, displays, display panels ->
MMI display swivel mechanism
component / consumables ->
snags
component / consumables ->
loose
visual appeal / surface ->
upper
colour shade deviation
body fixtures and fittings -> dash panel, centre console -> dash panel trim
Vehicle data
New Continental GT - New Continental GTC and New Flying Spur
Sales types
Type
3S3*
3S3*
3S3*
3S3*
3S3*
3S4*
3S4*
3S4*
3S4*
ZG2*
ZG2*
ZG2*
MY
2018
2019
2020
2021
2022
2019
2020
2021
2022
2020
2021
2022
Brand Designation Engine code
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*
Documents
Document name
master.xml
Gearbox code
*
*
*
*
*
*
*
*
*
*
*
*
Final drive code
*
*
*
*
*
*
*
*
*
*
*
*
Position
Technical product information
Rotating screen alignment
Transaction No.: 2065896/1
Customer statement / workshop findings
The gap and fit between the “veneer face” facia panel of the Bentley rotating display (BRD) and the passenger and drivers side fascia panels
may differ from one side to the other
Depending on vehicle specification, the chrome brightware strip on the “veneer face” facia panel of the Bentley Rotating Display (BRD) may
appear to be misaligned with the chrome strips on the passenger and/or drivers side fascia panels
If the minimum functional gap is not maintained, the operation of the (BRD) unit can be compromised
Technical background
The chrome brightware strip is fixed to the “veneer face” fascia panel (with no separate adjustment) and as such can appear to be misaligned.
The “veneer face” fascia panel relies on fixed location pins that may be out of tolerance
Referring to the Measure section, rework the “veneer face” fascia panel to align the chrome brightware strip and/or the gapping between the
“BRD” and the passenger and drivers side fascia panels
If the BRD is partially rotated and unresponsive (e.g not presenting one of the facias) the display must be rotated in order to
remove the veneer facia, dials or MMI screen
However
Manual rotation of the BRD will damage the drive belt and link arm, please raise a DISS query stating the BRD is unresponsive,
the DISS query will be evaluated and the BRD unlock procedure will be supplied (If required) Do Not conduct any further work until
advised
CAUTION: In the event that damage was caused by attempting to rotate the BRD manually without following the BRD unlock
procedure the applicable warranty claim may be cancelled
Production change
Bentley Motors Limited follows a continuous improvement policy within Manufacturing, any improvements which can be applied to improve quality
are reviewed and implemented as required
Measure
1) Carry out a battery test - Rep.Gr 27 and attach a print out of the results to a new or existing open DISS query
TIP: In the event the battery voltage is not to specification, please ensure this is rectified first
•
Recheck the functionality of the BRD unit
In the event the issue is now resolved after the battery issue has been rectified, no further action is required
However
In the event the issue is still evident please proceed with the remaining steps
2) Using ODIS carry out Guided Fault Finding (GFF) to check for the presence of any DTC’s (Static or intermittent) within all control modules
•
Save an online protocol (First log)
•
Attempt to clear all fault codes
•
Exit GFF
•
Cycle the ignition (x3) times
•
The diagnostic log should be attached to a new or existing open DISS query
IMPORTANT: If the complaint is still evident and a DTC for rotating display is present, complete the applicable test plan
before proceeding using ODIS
3) In case of rotating display operational complaints, the operative should carry out the following:
•
Remove any foreign objects or debris that may be obstructing the rotational motion of the display
•
Press the Screen button (Figure 1) for at least 20 seconds
•
NOTE: The rotating display will perform the "learn" sequence and then return to the last selected face
Figure 1
•
If the rotating display still fails to operate - Press and hold the Volume button (Figure 2) for at least 10 seconds - This will reset the
Infotainment system.
Figure 2
•
Recheck the functionality of the BRD unit
•
In the event the issue is now resolved after the reset and initialisation process has been conducted, No further action is required
However
In the event the issue is still evident please proceed with the remaining steps
CAUTION: Whilst conducting the measurements within this TPI, the operative MUST use suitable non metallic feeler gauges which will
not damage to facia panels
VERY IMPORTANT: A video/photo of the issue should also be captured and attached to a new or existing DISS query
PLEASE NOTE: Any damaged caused to the facia panels or surrounding components whilst conducting this TPI will not be
covered by Warranty
Bentley Rotating Display “BRD” adjustment overview
The veneer face fascia panel is fixed to the “BRD” by six locator pins and receiving holes (Figure 3)
Figure 3
The following locator pins (A & B) control the position of the fascia panel as follows:
A = Side to side axis
B = Up and down axis
Section 1 - To adjust the “BRD” veneer face in the side to side axis
Measure the gaps (A & B) between the veneer face fascia panel and the passenger and drivers side fascia panels (Figure 4)
Figure 4
The specified gapping is 1.5mm +/- 0.5mm tolerance. The gap between the “BRD” veneer face fascia panel and passenger and drivers side
fascia panels MUST be parallel on both sides.
IMPORTANT: The minimum functional gaps for A & B is 1mm
If the gaps are not within the specified values then adjust as follows.
Remove the driver and passenger side dashboard fascia panels. Refer to Repair Group 70, “Dashboard fascia panels - To remove and fit”.
Remove the veneer face fascia panel from the “BRD”. Refer to Repair Group 91, “Rotating display veneer panel - To remove and fit”.
Place the veneer face fascia panel (1 ) face down on a soft, clean and protective work surface and mark accordingly the direction in which the
panel needs to move (arrow) as shown in Figure 5
Figure 5
Only the centre lowermost locator pin shown governs the side to side movement of the fascia panel. Only this locator pin will require
modifying.
Remove the spring retaining clip (2 ) from the lowermost locator pin. If the fascia panel requires moving by 0.5mm then remove the same amount
of material (X) from the appropriate side of the lower centre locator pin (4 ) as shown on the aluminium substrate casting. In addition, file the
trailing RPS point (3 ) flat, level with the recess (Figure 5)
Figure 6 shows what the central locator pin should reflect after filing. The RPS point (1 ) being filed flat level with the recess. The side of the
locator pin (2 ) being filed to remove the correct amount of material, again down to the level of the recess.
Figure 6
Refit the spring clip on the locator pin.
Apply anti-creak tape (arrow 1 ) to the lower centre locator pin receiving hole on the “BRD”, on the opposite side to which the fascia panel needs
to move. This will “push” the veneer face fascia panel in the required direction (Figure 7)
Figure 7
Several layers of anti-creak tape may be required in order to push the fascia panel in the required direction.
Refit the veneer face fascia panel to the “BRD”. Refer to Repair Group 91, “Rotating display veneer panel - To remove and fit”.
Temporarily refit the driver and passenger side dashboard fascia panels. Refer to Repair Group 70, “Dashboard fascia panels - To remove and
fit”.
Switch on the ignition and reinitialise the “BRD”. Refer to Repair Group 91, “Rotating display - To initialise”.
Measure the gaps (A & B) between the veneer face fascia panel and the passenger and drivers side fascia panels (Figure 8)
Figure 8
The correct gapping must be 1.5mm +/- 0.5mm tolerance. The gap between the veneer face fascia panel and passenger and drivers side fascia
panels MUST be parallel on both sides.
IMPORTANT: The minimum functional gaps for A & B is 1mm
If the gaps are not within the specified values then add/remove anti-creak tape to adjust accordingly.
If the gaps are within the specified tolerance, refit all trim components.
Section 2 - To adjust the “BRD” veneer face in the vertical axis
TIP: Please note this section only applies to vehicles which have the chrome pinstripe specified
Visually check the chrome brightware strip on the “veneer face” fascia panel is aligned with the chrome strips at points A & B on the passenger
and drivers side fascia panels (Figure 9)
Check that the minimum functional gap is maintained between the bottom of the BRD and the switch pack at points C & D
Figure 9
The specified tolerance in the vertical plane (A & B) is 0.5mm.
The specified minimum functional gap between the BRD and the switch pack (C & D) is 1mm.
If the chrome brightware strip on the “veneer face” fascia panel is out of line, carry out the following to adjust the panel.
Remove the dashboard fascia panels. Refer to Repair Group 70, “Dashboard fascia panels - To remove and fit”.
Remove the veneer face fascia panel from the “BRD”. Refer to Repair Group 91, “Rotating display veneer panel - To remove and fit”.
Place the veneer face fascia panel face down on a soft, clean and protective work surface.
Only carry out the following steps on the required side. If the veneer face fascia panel only requires aligning on one side, then carry out
the following steps on that particular side only
Carefully file the ribs (arrow) on TOP of the lowermost outer locators pin/s (1 ) of the fascia panel casting (2 ), to leave them flat and smooth
(Figure 10)
Figure 10
Do NOT remove any more material than required. If in doubt remove a small amount at a time.
Apply anti-creak tape (arrow) to the opening section of the appropriate locating pin receiving hole as shown in Figure 11.
Figure 11
Several layers of anti-creak tape may be required in order to push the fascia panel to the required amount. Apply the tape in the bottom
to lift the fascia panel up, or apply the tape in the top to push the fascia panel down.
Refit the veneer face fascia panel to the “BRD”. Refer to Repair Group 91, “Rotating display veneer panel - To remove and fit”.
Temporarily refit the driver and passenger side dashboard fascia panels. Refer to Repair Group 70, “Dashboard fascia panels - To remove and
fit”.
Switch on the ignition and reinitialise the “BRD”. Refer to Repair Group 91, “Rotating display - To initialise”.
Visually check that the chrome brightware strip on the “veneer face” fascia panel is aligned with the chrome strips at points (A & B) on the
passenger and drivers side fascia panels (Figure 12)
Check that the minimum functional gap is maintained between the bottom of the BRD and the switch pack at points (C & D)
Figure 12
The tolerance in the vertical plane (A & B) is 0.5mm.
The specified minimum functional gap between the BRD and the switch pack (C & D) is 1mm.
If the chrome brightware strip on the “veneer face” fascia panel is still out of line, and is not within the specified tolerance then add/remove anticreak tape to adjust accordingly.
If the chrome strip is within the specified tolerance, refit all trim components.
Section 3 - To adjust passenger side and drivers side fascia panels in the inboard and outboard axis
Adjust (where necessary) the “BRD veneer face” fascia panel in both side to side and up and down axis as previously described.
Caution.
Under no circumstances should any attempt be made to adjust the “BRD” module inboard or outboard by adjusting any of the four
setting screws (arrows) shown in Figure 13.
The setting screws (arrows) are factory sealed and any attempt to make adjustments via these four screws may result in
failure of the rotating display and/or information display touch screen.
Any evidence of tampering will void warranty claims.
Figure 13
Measure the profile (D) between the “BRD” veneer face fascia panel and the passenger and drivers side fascia panels (Figure 14)
Figure 14
The specified setting dimension for the “BRD” fascia panel is -0.5mm (under flush) +/- 0.5mm tolerance and MUST be equal on both sides.
If either of the passenger and drivers side fascia panels are out of tolerance and require adjustment, make a note of which point requires
adjustment and by how much on each panel.
Remove the appropriate passenger side or drivers side dashboard fascia panel. Refer to Repair Group 70, “Dashboard fascia panels - To
remove and fit”.
Carry out the following on the appropriate panel to bring in line with the “BRD veneer face” fascia panel.
Passenger side fascia panel inboard adjustment
With the fascia panel face down on a soft, clean and protective work surface, remove the appropriate spring clip(s) (arrow) as required (Refer to
Figures 15 and 16)
Figure 15
Note. The locator pin (1 ) is for adjustment the top of the fascia panel and locator pin (2 ) is for adjusting the bottom of the fascia panel. All
other locator pins are not affected.
Carefully file the “RPS” points (arrows) by the required amount that the fascia panel needs to move in.
Figure 16
Note. Referring to Figure 16 - The upper locator pin (2 ) has three “RPS” points (arrows) whereas the lower locator pin only has two
“RPS” points.
Refit the passenger side fascia panel and check that it fits to the specified tolerances.
Once the specified tolerances are met, refit all trim components.
Passenger side fascia panel outboard adjustment
With the fascia panel removed, apply anti-creak tape around the entire perimeter of the opening section of the appropriate receiving hole as
shown in Figure 17.
Figure 17
Note. Several layers of anti-creak tape may be required in order to push the fascia panel out to the required amount. Position (1 ) to push
the bottom of the fascia panel out and position (2) to push the top of the fascia panel out.
Driver side fascia panel inboard adjustment
With the fascia panel face down on a soft, clean and protective work surface, remove the appropriate spring clip/s from the l ocator pin.
Note. The locator pin (1) is for adjusting the bottom of the fascia panel and locator pin (2) is for adjusting the top of the fascia panel. All
other locator pins are not affected (Figure 18)
Figure 18
Carefully file the “RPS” points (arrows) by the required amount that the fascia panel needs to move in (Figure 19)
Figure 19
Note. The upper locator pin (1 ) has three “RPS” points (arrows) whereas the lower locator pin (2 ) only has two “RPS” points.
Refit the driver side fascia panel and check that it fits to the specified tolerances.
Once the specified tolerances are met, refit all trim components.
Driver side fascia panel outboard adjustment
With the fascia panel removed, apply anti-creak tape around the entire perimeter of the opening section of the appropriate receiving hole as
shown in Figure 20.
Figure 20
Note. Apply anti-creak tape at position (1) to push the bottom of the fascia panel out and position (2 ) to push the top of the fascia panel
out (Figure 20)
Once the specified tolerances are met, refit all trim components.
If the BRD was replaced the retailer should conduct the following:
•
Take a photo of the BRD prior to packaging (Noting any damage)
•
Take a photo of the BRD identification number (Figure 21 as an example)
Figure 21
•
All returned BRD's must be packaged in the replacements original packaging (Figure 22) to avoid any damage during return transit
Figure 22
•
Take a photo of the package prior to dispatch
•
Raise a non technical DISS query stating the BRD has been replaced and will be returned via the normal parts return process
•
Attached all previously requested photos and any other information which may be applicable
Warranty accounting instructions
Time to conduct Section 1
Damage Information
Warranty type
910 or 110
Service IDnumber
91 32
Damage type
01 00
Labour
Labour operation code 91 32 15 01
Time
60 Time units
Time to conduct Section 2
Labour
Labour operation code 91 32 15 02
Time
70 Time units
Time to conduct Section 3
Damage Information
Labour
Labour operation code 91 32 15 03
Time
80 Time units
Parts information
Anti-creak adhesive tape black - 10mm diameter - Part number 3W08008651CW or source locally