Circular 57i3

Service Action
Code: 57i3
Subject
Release Date
Affected Vehicles
Second Transmitter (Key Fob)
March 23, 2022
USA
Beginning
Model Year
2022
Ending Model
Year
2022
A4 ALLROAD
USA
2022
2022
A4 SEDAN
USA
2022
2022
A5 CABRIOLET
219
USA
2022
2022
A5 COUPE
29
USA
2022
2022
A5 SPORTBACK
USA
2022
2022
A6 ALLROAD
242
USA
2022
2022
A6 SEDAN
819
USA
2022
2022
A7
229
USA
2021
2021
A8
335
USA
USA
USA
2022
2022
2021
2022
2022
2022
E‐TRON QUATTRO
E‐TRON SPORTBACK QUATTRO
Q5
2,636
519
14,384
USA
2021
2022
Q5 SPORTBACK
1,475
USA
2022
2022
Q7
4,075
USA
2022
2022
Q8
1,233
USA
2022
2022
RS5 COUPE
52
USA
2022
2022
RS5 SPORTBACK
137
USA
2022
2022
RS6 AVANT
226
USA
2022
2022
RS7
156
USA
2022
2022
RSQ8
336
USA
2022
2022
S4 SEDAN
123
USA
2022
2022
S5 CABRIOLET
283
USA
2022
2022
S5 COUPE
172
USA
2022
2022
S5 SPORTBACK
581
USA
2022
2022
S6 SEDAN
62
USA
2022
2022
S7
106
USA
2021
2021
S8
26
USA
2021
2022
SQ5
967
USA
2022
2022
SQ5 SPORTBACK
177
USA
2022
2022
SQ7
322
USA
2022
2022
SQ8
277
CAN
2022
2022
A4 ALLROAD
10
CAN
2022
2022
A4 SEDAN
74
CAN
2022
2022
A5 CABRIOLET
10
Country
Vehicle
Vehicle
Count
23
1,483
1,899
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
57i3 Page 1 of 11
CAN
2022
2022
A5 COUPE
9
CAN
2022
2022
A5 SPORTBACK
81
CAN
2022
2022
A6 ALLROAD
23
CAN
2022
2022
A6 SEDAN
78
CAN
2022
2022
A7
42
CAN
2021
2021
A8
2
CAN
2022
2022
E‐TRON QUATTRO
76
CAN
2022
2022
E‐TRON SPORTBACK QUATTRO
124
CAN
2021
2022
Q5
CAN
2021
2022
Q5 SPORTBACK
377
CAN
2022
2022
Q7
418
CAN
2022
2022
Q8
79
CAN
2022
2022
RS5 COUPE
22
CAN
2022
2022
RS5 SPORTBACK
39
CAN
2022
2022
RS6 AVANT
45
CAN
2022
2022
RS7
12
CAN
2022
2022
RSQ8
64
CAN
2022
2022
S4 SEDAN
21
CAN
2022
2022
S5 CABRIOLET
12
CAN
2022
2022
S5 COUPE
40
CAN
2022
2022
S5 SPORTBACK
128
CAN
2022
2022
S6 SEDAN
19
CAN
2022
2022
S7
30
CAN
2021
2022
SQ5
288
CAN
2021
2022
SQ5 SPORTBACK
75
CAN
2022
2022
SQ7
80
CAN
2022
2022
SQ8
33
1,848
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.
About this Service
Action
Code Visibility
Owner Notification

Campaign status must show “open.”

If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
Certain new vehicle deliveries included one transmitter (key fob) per vehicle instead of two.
Audi is providing owners of these vehicles with a second transmitter under this service action.
On or about March 23, 2022, the campaign code will be applied to affected vehicles.
Owner notification will take place beginning in March 2022 and will take place in waves over the
next several months as parts supply permits. Owner letter examples are included in this bulletin
for your reference.
IMPORTANT! A cut key for the second transmitter was provided to owners during
delivery for the vehicles included in this service action. Please remind owners to bring
their second cut key to their service appointment so it can be installed into the new
transmitter. Lost cut keys are not being replaced free of charge under this service action.
Campaign Expiration
Date
This campaign expires on December 01, 2026. Work must be performed on or before this date
to be eligible for payment. Keep this expiration date in mind when scheduling customers for this
action. If a customer wishes to have this service performed after the expiration date, your
dealerships normal costs associated with this work will apply.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Audi dealer. 2022 Audi Group of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
57i3 Page 2 of 11
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Audi dealer. 2022 Audi Group of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
57i3 Page 3 of 11
Parts Information
Parts Control Type:
VIN to Order

Please contact the Parts Specialists via email at
[email protected] and provide the following:
o Dealer Code
o VIN
o Part Number

A response will be sent within 24 hours and will include the estimated timing
of when the order will be placed.

When the order is placed you will receive a notification via email with an
estimated delivery date.

Orders will be processed once a day.
Repair Projection Tool:
(right click to open)
Criteria
ALL
Quantity
1
Part Number
P.O.C. Part Description
Ordering Method
4M0-959-754-** ROH
or
4N0-959-754-** ROH
or
8W0-959-754-** ROH
TRANSMITTER
The transmitter part number must be
ordered using ETKA according to the
vehicles VIN.
VIN To Order
NOTE
The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a
listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Audi dealer. 2022 Audi Group of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
57i3 Page 4 of 11
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number
Damage Code
Parts Vendor Code
Claim Type
57i3
0099
002
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.
Mark TRANSMITTER* as causal part
Do not claim wash/loaner under this action
ALL
LABOR
Labor Op
Time Units
Description
2706 89 50
10
Connect battery charger
5785 25 99
Time stated on
diagnostic protocol
Program new key
PARTS
Quantity
Part Number
Description
1.00
4M0959754**ROH
or
4N0959754**ROH
or
8W0959754**ROH
TRANSMITTER*
** indicates the part number index as stated in ETKA. Enter the entire part number onto the
claim. Do not enter **. (for example, enter 4M0959754WPROH)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
57i3 Page 5 of 11
Customer Letter Example (USA)




This notice applies to your vehicle:   , 
Subject: Service Action 57i3 - Second Transmitter (Key Fob)
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2021-2022 model year Audi vehicles. Our records show that you are the owner of a vehicle
affected by this action.
About this Service Action Certain new vehicle deliveries included one transmitter (key fob) per vehicle instead of
two. Audi is providing owners of these vehicles with a second transmitter under this
service action. This work will take about an hour to complete and will be performed for
you free of charge.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service. Please keep in mind that your dealer may
need additional time for the preparation of the work, as well as to accommodate their
daily workshop schedule. For your convenience, you can also visit www.audiusa.com
and click on the “Find a Dealer” link to locate a dealer near you and schedule this
service. Please bring in all keys associated with your vehicle at the time of your service
appointment.
IMPORTANT! At vehicle delivery, you received a cut key to be installed in a
second transmitter once it became available for your vehicle. Please remember
to bring this second cut key with you to your service action appointment so your
dealer can install it into your new transmitter for you. Lost or misplaced cut keys
are not being replaced free of charge under this service action.
This service action will be available for you free of charge only until December 01,
2026. If you wish to have this service performed after that date, your dealer’s normal
costs associated with this work will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834
or via our “Contact Us” page at www.audiusa.com.
Checking your vehicle for To check your vehicle’s eligibility for repair under this or any other recall/service
open Recalls and Service campaign, please visit the Recall/Service Campaign Lookup tool at
Campaigns
www.audiusa.com and enter your Vehicle Identification Number (VIN).
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
57i3 Page 6 of 11
Customer Letter Example (Canada)




This notice applies to your vehicle:   , 
Subject: Service Action 57i3 - Second Transmitter (Key Fob)
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2021-2022 model year Audi vehicles. Our records show that you are the owner of a vehicle
affected by this action.
About this Service Action Certain new vehicle deliveries included one transmitter (key fob) per vehicle instead of
two. Audi is providing owners of these vehicles with a second transmitter under this
service action. This work will take about an hour to complete and will be performed for
you free of charge.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service. Please keep in mind that your dealer may
need additional time for the preparation of the work, as well as to accommodate their
daily workshop schedule. Please bring in all keys associated with your vehicle at the
time of your service appointment.
IMPORTANT! At vehicle delivery, you received a cut key to be installed in a
second transmitter once it became available for your vehicle. Please remember
to bring this second cut key with you to your service action appointment so your
dealer can install it into your new transmitter for you. Lost or misplaced cut keys
are not being replaced free of charge under this service action.
This service action will be available for you free of charge only until December 01,
2026. If you wish to have this service performed after that date, your dealer’s normal
costs associated with this work will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Relations Monday through
Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada”
page at www.audi.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
57i3 Page 7 of 11
Repair Overview

Program additional vehicle key.
NOTE

These repair instructions may differ from the labor operations and labor times listed in ELSA.

Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.

This procedure must be read in its entirety prior to performing the repair.

Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.

Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.

When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.
Required Tools
Battery Tester/Charger
Diagnostic Tester
- GRX3000VAS-
-VAS6150X/VAS6160X-
(or equivalent)
(or equivalent)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
57i3 Page 8 of 11
Repair Instruction
Section A - Check for Previous Repair

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a
copy with the repair order.

Confirm the Campaign/Action is open . If the status is closed, no further work is
required.

Note the Applicable Criteria ID  for use
in determining the correct work to be done and
corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed
first.

All Safety Recalls must be completed prior to
completing this campaign.

Proceed to Section B.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
57i3 Page 9 of 11
Section B – Repair Procedure

Assemble the new key <3> with the
customer’s existing spare emergency bladed
key.
NOTE
At the time of delivery, customers were provided a
new emergency bladed key. Replacement of a lost
bladed key is not covered under this action.

Access the battery charging posts.

Switch the ignition on.

Apply the parking brake.

Switch off all consumers (headlights, heated
seats, climate control, etc.).

Connect
the
VAS6150X/VAS6160X
Diagnostic Tester to the vehicle.

Start the ODIS program.

Attach the GRX3000VAS Tester/Charger (or
equivalent) IN POWER SUPPLY MODE to the
vehicle battery charging posts.

Perform a GFF Diagnostic scan.

Select the Special Functions tab.

Program the additional key using test plan,
“Immobilizer, servicing.”

Follow the on-screen prompts.

Enter the number of keys to be matched and
follow the on-screen instructions.

After the new key is programmed, exit GFF
and send the diagnostic protocol online.
Proceed to Section C
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
57i3 Page 10 of 11
Section C – Campaign Completion Stamp

Once the campaign has been completed,
the technician should stamp the repair
order.

Stamps are available for ordering through
the Compliance Label Ordering Portal.
Item#: AUD4927ENG
-OR-
Item # AUD4927FRE
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
57i3 Page 11 of 11