Dealer 91DE

VOLKSWAGEN DEALER COMMUNICATION
Repair Available – Service Action 91DE / Connected Services (OCU3 High Module)
Software Update
This notice is for: 
Dealer Principal
General Manager
Sales Managers


Date:
About this Service
Action



Service Manager
Parts Manager
Service Consultant


Warranty Administrator
Technicians
March 23, 2022
Volkswagen has made updated software available to help improve the functionality of the
OCU3 High module in selected vehicles. Some of the issues being addressed are:



OCU3 High module intermittent or no Car-Net Services
MIC and GPS not working correctly
Green Light status not accurately depicting connectivity status
U.S.A.:
Repair:
Affected Vehicles
Dealers should update vehicles via USB.

Customer owned vehicles will be eligible to receive this software update free of
charge via Over-the-Air (OTA) without the need for a special dealership visit.
Vehicles eligible for an OTA update will receive notification in the vehicle’s
infotainment system when the OTA version of this update becomes available.
Owners can then follow the on-screen prompts to proceed with software
download and installation. This should be the primary method for updating
vehicles.

REPAIR AVAILABLE – March 24, 2022 / Perform software update

See ELSA/ServiceNet for complete work & claiming instructions

Check both the daily Campaign Open Inventory report and OMD for affected
vehicles in inventory. Verify OPEN status in ELSA on the day of repair.
Perform this work every affected inventory vehicle before delivery to consumers.

Parts Department:

No parts required; software update only.
Country
USA
USA
USA
USA
USA
USA
USA
Beginning
Model Year
2021
2021
2020
2021
2021
2022
2021
Ending
Model Year
2021
2022
2022
2021
2021
2022
2022
Vehicle
ARTEON
ATLAS
ATLAS CROSS SPORT
JETTA
JETTA GLI
TAOS
TIGUAN
Vehicle Count
4,768
50,219
27,364
5,873
1,947
13,651
73,750
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid
campaign inquiry & verification source.
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection
91DE_DLR_LAUNCH
Notes:

Schedule owner repairs immediately

Owner mailing – March 2022
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information
and reimbursement details.
-END OF MESSAGE-