EN-12213

A PDF of this newsletter and previous ones can be found by logging in to ServiceNet and clicking on the Elsa Newsletter
section in the Technician References menu.
Edition 64: December 2, 2013
Content
•
ElsaPro Tip – “Save”
Your Job
•
Technical Bulletins
•
Pending Service
Solutions
•
Tech Tips
•
Campaigns
•
Updates
•
Suggestions
ElsaPro Tip – “Save” Your Job
Don’t forget to hit the save button after submitting a VIN in ElsaPro! A job is not officially created
until either the Save button is clicked or an infomedia button is clicked.
Caution: Clicking a link on the system menu will display vehicle info, but will NOT save the job.
For more detail, a Job Aid has been published on ServiceNet under Technician References >
ElsaPro Job Aids > ElsaPro Saving Your Job
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Technical Bulletins
44 13 06 - 2031087 Supersedes T.B. V441305 dated October 24, 2013 to
remove alignment overview and applicability, plus changing PID from 44485
to 4440. For information on Alignment, please see Tech Tip 44 13 03 –
Alignment Overview.
Model(s)
Year
Passat
2013–2014
Eng. Code Trans. Code
All
All
VIN Range
From
VIN Range
To
All
All
Vehicle Drift-Pull
This Technical Bulletin provides information on improving vehicle drift/pull using
selective tire placement. The information provided is based on the Hunter GSP9700
with StraightTrak® (VAS 6230x ) and John Bean RFV2000 with OptiLine® (VAS
6311A) diagnostic balancer. The diagnostic procedures for selective tire placement,
to improve vehicle drift/pull, will require the use of one of the diagnostic balancers
previously mentioned.
Production Solution: Extensive analysis was conducted by Volkswagen for concerns
of vehicle drift/pull and it has been determined that this condition is NOT caused by
any production issues with the vehicle’s steering or suspension systems. The main
contributors for concerns of vehicle drift/pull are tire pull and road surface tilt (road
crown). The information provided in this bulletin will assist the technician optimize
the straight ahead tracking of the vehicle for customer satisfaction.
Pending Service Solutions
PSS – 2035733/1 Jetta Hybrid Stationary Vehicle Displayed
Model(s)
Year
Eng. Code
Jetta Hybrid SE 2013–2014 1.4L CNLA
Trans.
Code
VIN Range
From
VIN Range
To
All
All
All
Hybrid SE premium VIII touchscreen radios display “stationary vehicle” image while
driving and image locks on display screen. The image can be cleared by completely
shutting vehicle down and restarting. This is not a drivability concern and has no
effect on vehicle performance. This issue is currently under investigation, service
solution pending.
Production Solution: Enhanced software under development.
PSS - MIL ON, DTCs P0420 and or P0430 Stored in ECM Fault Memory
(2035477/1)
Model(s)
Touareg
Year
Eng. Code
2007–2009 3.6L BHK
Trans.
Code
VIN Range
From
VIN Range
To
All
All
All
Catalyst monitoring too sensitive.
Production Solution: Enhanced software.
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Tech Tips
20-13-04TT - MIL ON with DTCs P2400, P2404
Model(s)
Year
Eng. Code
Trans. Code
Touareg
2011–2014
3.6L
All
For concerns of MIL ON and P2400/P2404. This can be caused by the change
over valve on the water pump. The water pump has a vacuum controlled servo to
control the flow of coolant. If the diaphragm fails, coolant can get into the vacuum
supply line for the LDP pump. Vacuum test the port on the water pump. If it will not
hold vacuum, replace the water pump and the vacuum supply line as necessary
and retest operation.
87-07-96TT - Pollen Filter Removal
November 29, 2013: Update to information.
Model(s)
Year
Eng. Code
Trans. Code
New Beetle
2007–2011
All
All
From mid-2007 through 2011, the New Beetle was produced without the pollen
filter. In its place is a black screen that will only need to be cleaned periodically at
service intervals.
72-10-04TT - Child Seat Anchor Covers
November 29, 2013: Update to information.
Model(s)
Year
Eng. Code
Trans. Code
Touareg
2011–2013
All
All
The child seat anchor covers should only be used when a child seat will be installed
into the vehicle. When not used the covers should be stored for possible future use
in the glove box or center console area. (See diagrams in Tech Tip)
28-08-02TT - Key Cannot Be Removed from the Ignition when the
Transmission is in PARK
November 29, 2013: Update to information.
Model(s)
Year
Eng. Code
Trans. Code
Jetta, A5
2005>
All
All
If a customer comments that the key cannot be removed from the ignition when the
transmission is in PARK or that the PRND12 is not reading correctly in the MFI, DO
NOT replace the ignition switch, lock cylinder, or lock housing assembly. Instead,
be sure the Ignition lock solenoid is working properly and/or check that the N376
(called the "catch"), is connected to the lock housing. In some cases you may get a
fault code 00194 009 Ignition key removal from lock open circuit/ short to earth.
Use MVB 5 in address word 16-Steering Column Electronics for an aid in
diagnosis. Please be certain to use the VIN in ETKA to obtain the latest part
number(s) available.
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Campaigns
No new campaigns this week.
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Updates
No new updates this week.
Suggestions
Please send comments or suggestions to: [email protected]
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© 2013 Volkswagen of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
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