A9122922065728_2

Technical Service Bulletin
91 MIB ASI: Apple CarPlay screen is blank
91 22 92 2065728/2 March 29, 2022. Supersedes Technical Service Bulletin Group 91 number 22-66 dated
January 14, 2022, for reasons listed below.
Model(s)
Year
A6, A7, A8, Q3,
Q7, and Q8
2019
A6, S6, A6
allroad, A7, S7,
A8, A8 e quattro,
Q3, Q7, SQ7,
Q8, SQ8, and
RS Q8
2020
Q3
2021
A4 allroad, A4,
S4, A5, A5
Cabriolet, S5
Cabriolet, A5
Sportback, and
S5 Sportback
2020 – 2022
A8, A8 e quattro,
and S8
2021
RS 5, RS 5
Sportback, A6,
A6 allroad, S6,
RS 6 Avant, A7,
A7 e quattro, S7,
e-tron quattro, etron Sportback
quattro, Q5, Q5
e-tron, Q5
Sportback, SQ5,
SQ5 Sportback,
Q7, SQ7, Q8,
SQ8, RS Q8
2021 – 2022
A3, S3, RS 7, etron GT, RS etron GT, Q3, Q4
e-tron, and Q4
e-tron Sportback
2022
VIN Range
Vehicle-Specific Equipment
All
MIB 2+
Condition
REVISION HISTORY
© 2022 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Revision
Date
Purpose
2
-
Revised title (changed title to signify applicability to MIB2+ and MIB3)
Revised header (Added all models with MIB2+)
Revised Technical Background (Updated with Apple analysis results)
Revised Service (Added section for hardware bug)
1
12/22/2021
Initial publication
• An iPhone is connected via wireless Apple Carplay (wACP)to the vehicle’s MMI
system.
• The Audi Smartphone Integration (ASI) feature is selected in the vehicle.
• Audi dropouts can be heard.
• The ASI display goes blank. The shortcut bar on the left side of the screen, as
well as the top dropdown menu anchor, can still be seen on the screen. (see
Figure 1)
Figure 1: ASI display blank when us
Workshop findings:
• No relevant DTCs are stored.
Technical Background
A non-standard behavior of the current Apple iOS versions (including all 14.x and 15.x versions) causes the
phone to fail to send screen data to the vehicle. Additionally, a hardware issue in iPhone 8, iPhone X, and
iPhone XR models can cause the display to blank out.
© 2022 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Production Solution
Not applicable.
Service
No repair is available at this time.
1. Do not perform any repairs. Any repairs for this concern may be denied.
2. For customers with iPhone 8, iPhone X and iPhone XR:
The problem is due to a hardware issue in the WiFi chipset of the listed phone models. As those phone
models are already out of production, no repair will be available. It is advisable to use a wired connection
to use Apple CarPlay for those models.
3. All other iPhone models:
Please inform the customer that this behavior is due to a bug in the phone’s operating system (iOS).
Apple is currently analyzing the root cause of this behavior and is working on a solution that will be
distributed with a future iOS update.
Note:
In some cases, going to the home menu by clicking the home shortcut on the left of the screen and then
reentering ASI resolves the concern. In other cases, the phone might need to be disconnected and then
reconnected.
Tip: Please ask the customer to always use the most current iOS software for iPhone to ensure the
most up-to-date user experience.
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Additional Information
© 2022 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
All part and service references provided in this TSB (2065728) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check
the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2022 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to
make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed
written permission of the publisher.
© 2022 Audi of America, Inc.
Page 4 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.