D-16-02 X60

WARRANTY BULLETIN
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Owner Name
1234 Anywhere St
Anytown, St XXXXX
VIN: xxxxxxxxxxxxxxxxx
Dear (Name):
This letter is to inform you that the warranty period (3 years or 36,000 miles) on your vehicle’s
fuel tank has been extended to 15 years/unlimited miles. This extended fuel tank warranty coverage
applies to certain 2004-2005 model year Chrysler Town and Country and Dodge Caravan / Grand
Caravan minivans. Our records show that you either own or lease one of the vehicles affected by this
extended warranty.
We are extending the fuel tank warranty period because some of the affected vehicle population may
experience a condition where the fuel shut-off float, in the multifunction control valve sticks, which
may result in the vehicle stalling after refueling. If you are experiencing this condition now or in the
future, simply contact your dealer to have the repairs performed. Conversely, if you do not
experience this condition, then your fuel tank multifunction control valve is operating correctly
and no repair is necessary.
If you have already experienced this stalling after refueling condition and previously paid for a repair,
you may be eligible to receive a reimbursement. You may complete the enclosed Customer
Reimbursement Claim Form and send your original receipts, invoices and/or repair order to the
following address for reimbursement. Your claim will be acted upon within 60 days of receipt:
FCA US LLC Customer Center
P.O. Box 21-8004
Auburn Hills, MI 48321-8004
Attn: Reimbursement
If you have questions or need any assistance, please contact your dealer or the FCA US LLC Customer
Care. FCA US LLC Customer Care is available 24 hours a day / 7 days a week. They can be reached
at: 1-800-247-9753 (800-Chrysler) or 1-800-423-6343 (800-4ADodge).
Please keep this letter in your glove box along with your vehicle’s other warranty information for future
reference if necessary. This warranty extension applies only to the fuel tank condition described above;
the other terms and the “What’s Not Covered” items of your warranty remain the same as stated in your
Warranty Information book.
FCA US LLC is taking this action to demonstrate its commitment to your continued satisfaction.
FCA US LLC