T-SB-0084-21 Rev

T-SB-0084-21
Rev1
September 27, 2021
Sloshing or Splashing Noise From Inside One or More
Door Panels
Service
Category
Vehicle Exterior
Section
Door/Hatch
Market USA
Applicability
YEAR(S)
MODEL(S)
2021 - 2022
RAV4 Prime
2019 - 2022
RAV4, RAV4 HV
ADDITIONAL INFORMATION
REVISION NOTICE
March 01, 2022 Rev1:
 The Parts Information section has been updated.
Any previous printed versions of this bulletin should be discarded.
Introduction
Some 2019 – 2022 model year RAV4 and RAV4 Hybrid and 2021 – 2022 model year RAV4 Prime
vehicles may exhibit a sloshing or splashing noise from inside one or more door panels when
driving, opening and/or closing a door, and/or braking. This condition is caused by a cavity
wax/debris/substance that may block door drain holes and restrict water from draining properly.
Follow the Repair Procedure in this bulletin to address this condition.
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
BD2009
R & R ALL Four Door
Weatherstrip Moldings
1.6
67863-#####
66
88
*Warranty claim MUST be submitted with the correct 10-digit OFP. Choose the correct OFP for the vehicle being
repaired by searching for the parts in the Electronic Parts Catalog using the VIN filter.
APPLICABLE WARRANTY
 This repair is covered under the Toyota Standard Warranty. This warranty is in effect for
36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
 Warranty application is limited to occurrence of the specified condition described in
this bulletin.
© 2021 Toyota Motor Sales, USA
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Sloshing or Splashing Noise From Inside One or More Door Panels
Parts Information
PART NUMBER
PREVIOUS
PART NAME
QTY
Weatherstrip, FR Door, No.2 RH
1
NEW
67863-0R040
67864-0R040
67864-0R030
Weatherstrip, FR Door, No.2 LH
1
67873-0R040
67873-0R030
Weatherstrip, RR Door, No.5 RH
1
67874-0R040
67874-0R030
Weatherstrip, RR Door, No.5 LH
1
Required Tools & Equipment
SPECIAL SERVICE TOOLS (SST)
PART NUMBER
QTY
Plastic Pry Tool Kit*
00002-06020-01
1
*Essential SST.
NOTE
Additional SSTs may be ordered by calling 1-800-933-8335.
Repair Procedure
1. Does the vehicle exhibit a sloshing or splashing noise from inside one or more door panels
when driving, opening and/or closing a door, and/or braking?

YES — Go to step 3.

NO — Continue to step 2.
© 2021 Toyota Motor Sales, USA
T-SB-0084-21
Rev1
September 27, 2021
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Sloshing or Splashing Noise From Inside One or More Door Panels
Repair Procedure (continued)
2. Lift the weatherstrip molding in the bottom of one of the doors exhibiting the condition and
check for the condition of ALL three drain holes.
Is there excessive cavity wax/debris/substance blocking the door drain holes and restricting
water from draining properly?

YES — Continue to step 3.

NO — This bulletin does NOT apply. Continue diagnosis using the applicable
Repair Manual.
Figure 1.
1
1
1
Wax-type Substance Blocking the Door Drain Holes
© 2021 Toyota Motor Sales, USA
T-SB-0084-21
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September 27, 2021
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Sloshing or Splashing Noise From Inside One or More Door Panels
Repair Procedure (continued)
Remove the bottom door weatherstrip molding from ALL four doors (front left, front right, rear
left, and rear right).
A. Use the plastic clip removal tool to disengage the clips from the front doors and remove
the front door No. 2 weatherstrip molding.
B. Use the plastic clip removal tool to disengage the clips from the rear doors and remove
the rear door No. 5 weatherstrip molding.
NOTE
Replace weatherstrip molding if the clips are damaged during removal.
Figure 2.
Location of Clips Behind the Weatherstrip Molding
© 2021 Toyota Motor Sales, USA
T-SB-0084-21
Rev1
September 27, 2021
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Sloshing or Splashing Noise From Inside One or More Door Panels
Repair Procedure (continued)
Use high pressure water to clean ALL debris from the weatherstrip moldings and drain holes
from ALL four doors.
NOTE
Make sure all weatherstrip moldings and drain holes on all doors are clean and free of road debris.
Figure 3.
Location of Drain Holes
Figure 4. Example of Debris on
Weatherstrip Molding
Figure 5. Example of Debris on
Drain Hole
© 2021 Toyota Motor Sales, USA
T-SB-0084-21
Rev1
September 27, 2021
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Sloshing or Splashing Noise From Inside One or More Door Panels
Repair Procedure (continued)
BEFORE reinstalling the front door weatherstrip moldings trim the inner lip of the
weatherstrip moldings for ALL front doors to prevent debris buildup in the future.
A. Measure 27 mm from clip No. 4 from the rear edge of the molding (right).
Figure 6. Weatherstrip Molding
1
1
Clip No. 4
2
Rear Edge of the Molding
Figure 7. Weatherstrip Molding
1
1
Inner Lip
© 2021 Toyota Motor Sales, USA
2
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Sloshing or Splashing Noise From Inside One or More Door Panels
Repair Procedure (continued)
B. Cut the inner lip of the weatherstrip molding with the following dimensions:
Length: 20 mm
Height: 10 mm
Figure 8. Weatherstrip Molding
2
1
3
4
1
Length of Cut: 20 mm
2
Height of Cut: 10 mm
3
Length Between Cut and Clip No. 4: 27 mm
4
Clip No. 4 (from rear edge of the molding)
© 2021 Toyota Motor Sales, USA
T-SB-0084-21
Rev1
September 27, 2021
Sloshing or Splashing Noise From Inside One or More Door Panels
Repair Procedure (continued)
BEFORE reinstalling the rear door weatherstrip moldings, trim the inner lip of the
weatherstrip moldings for ALL rear doors to prevent debris build up in the future.
A. Measure 37 mm from clip No. 3 from the front edge of the molding (left).
Figure 9. Weatherstrip Molding
1
2
1
Front Edge of the Molding
2
Clip No. 3
Figure 10. Weatherstrip Molding
1
1
Inner Lip
© 2021 Toyota Motor Sales, USA
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Sloshing or Splashing Noise From Inside One or More Door Panels
Repair Procedure (continued)
B. Cut the inner lip of the weatherstrip molding with the following dimensions:
Length: 20 mm
Height: 10 mm
Figure 11. Weatherstrip Molding
2
1
3
4
1
Length of Cut: 20 mm
2
Height of Cut: 10 mm
3
Length Between Cut and Clip No. 3: 37 mm
4
Clip No. 4
© 2021 Toyota Motor Sales, USA
T-SB-0084-21
Rev1
September 27, 2021
Sloshing or Splashing Noise From Inside One or More Door Panels
Repair Procedure (continued)
Reinstall the weatherstrip molding back on ALL doors.
A. Reinstall the front door No. 2 weatherstrip moldings by reinstalling the clips.
B. Reinstall the rear door No. 5 weatherstrip moldings by reinstalling the clips.
NOTE
Replace weatherstrip molding if the clips are damaged during removal.
Figure 12. Reinstalling Weatherstrip Molding to Door
8. Ensure the cut window on the weatherstrip
molding and the drain hole align properly.
Figure 13.
© 2021 Toyota Motor Sales, USA
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Sloshing or Splashing Noise From Inside One or More Door Panels
Repair Procedure (continued)
9. Pour water into the repaired doors to
confirm the drain holes are
working properly.
Figure 14.
1
10. Open and close the repaired doors and
test-drive the vehicle to ensure the
condition no longer exists.
2
2
1
Pour Water Here
2
Check Water Drain
© 2021 Toyota Motor Sales, USA