37 14 48 2030007

Technical Service Bulletin
37 Customer may report harsh shift concerns; no faults are stored and concern is reproducible
37 14 48 2030007/5 October 2, 2014. Supersedes Technical Service Bulletin Group 37 number 12-65 dated
September 25, 2012 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4, A5,
A5 cabriolet, Q5
2011 - 2015
All
2.0 liter engine 0BK 8 Speed transmission
A6, A7
2012 - 2015
All
0BK 8 Speed transmission
A8
2011 - 2015
All
0BK 8 Speed transmission
S4, S5
2012 - 2015
All
0B5 7 Speed DSG
S6, S7
2015
All
0B5 7 Speed DSG
Condition
REVISION HISTORY
Revision
Date
Purpose
5
-
Revised header data (Added 2014 and 2015 model years)
Revised Service (Added ODIS isntructions)
4
9/25/2012
Revised header data (Updated VINs)
3
8/30/2012
Revised header data (Updated model codes)
2
7/27/2012
Revised Technical Background
Revised Service
1
7/5/2012
Original publication
• Customer may report harsh shift concerns, but the customer is unable to determine the shift point because
there is no gear indicator in the cluster. The concern can be reproduced.
• No faults are stored.
Technical Background
TAC must be contacted before any repairs are attempted. Specific information about the concern must be
gathered (as described in the Service portion of this bulletin) before TAC is contacted.
© 2014 Audi of America, Inc.
Page 1 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Production Solution
Not applicable.
Service
1. Perform a road test with the customer to determine if the concern can be duplicated. Pay attention to the
following conditions: vehicle speed, ambient temperature, engine temperature, upshift or downshift, coasting
or braking, panic stop or normal stop, and uphill or downhill drive.
2. Check the transmission oil level/condition, and correct if needed. Take a
photograph of the fluid (Figure 1). Run a GFF scan to ensure that no
faults are present.
Figure 1. Fluid photograph
example showing approximately
one inch of fluid in the white cup,
and tilted on an angle to show
depth and color.
3. Place the cluster into single gear mode or connect a scan tool to watch gear indication MVB. Drive the vehicle
again to duplicate the concern. The shift point is then determined and verified.
Place cluster into single gear mode using ODIS as follows: From the Control modules tab, select 02
Transmission control module, then right-click 02 Transmission control module and select Control Module ODB
>> Adaptation >> Perform. Double click Single Gear Display (which will expand the menu and show the
current value). Click on the blank “Entry” cell next to the current value, then select the following adaptation
options: Select >> D on/S on>> Apply. Select Yes from the pop up window and continue with the diagnosis
Note:
This setting must be changed back to D off / S off before the vehicle is released back to the customer.
4. Create a TAC ticket. Attach the GFF log and complete details of conditions and gear changes. Record and
attach clutch adaptations, if applicable. Attach photograph of the oil condition.
5. TAC will determine the next step.
© 2014 Audi of America, Inc.
Page 2 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Warranty
Claim Type:
Use applicable claim type. If vehicle is outside any warranty, this Technical Service Bulletin
is informational only.
Service Number:
3735
Damage Code:
0010
Labor Operations: Read MVB to determine gearshift concern with
customer, check oil quality and photograph, check and
record adaptations
3735 9999
60 TU
Diagnostic Time:
GFF – Included in existing labor operations
No allowance
0 TU
Road test prior to service procedure
0121 0002
10 TU
Road test after service procedure
0121 0004
10 TU
Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:
As per TSB #2030007/5
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Note:
This TSB can only be claimed if the concern can be duplicated and no faults are present.
Additional Information
All parts and service references provided in this TSB (2030007) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
© 2014 Audi of America, Inc.
Page 3 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.